HR Contact Centre Senior Representative

6 months ago

Montreal, Canada Company 1 - The Manufacturers Life Insurance Company Full time

Description

The opportunity

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

The North American Human Resources Contact Center AskHR Team has a career opportunity for a customer service oriented individual to join our collaborative and dynamic team. 

In the HR Contact Service Representative role, you will demonstrate a superior commitment to meeting customer needs by providing prompt and accurate responses to our North American based employees and retirees and internal HR colleagues. The Contact Centre responds to inbound calls and emails in regard to HR policies, and programs and provides technical support for the company's HR Systems such as Workday and Compass. As our ideal candidate, your talent is your ability to communicate effectively with people; you are a quick learner with a high energy level and a desire to be part of a dynamic, service-oriented team.


Responsibilities

Provide exceptional service to our employees and HR colleagues by handling telephone and email inquiries with regards to HR policies, programs and HRIS system. Responsible for providing prompt and accurate responses in a clear, consistent and professional manner, within established productivity goals and turn-around times Educate customers at every opportunity on rationale behind policies and Manulife HR self-service tools. Maintain updated knowledge of Manulife's HR policies, programs and procedures Identify streamlining opportunities for continuous improvement Identify trends and patterns of client questions or issues, initiate improvement suggestions or escalate to the appropriate person/department Use the call tracking system to track call received Work hours will be rotating shifts between 8am and 5pm Monday-Friday, overtime maybe required on occasion. 


What motivates you?

You obsess about customers, listen, engage and act for their benefit. You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. You thrive in teams and enjoy getting things done together. You take ownership and build solutions, focusing on what matters. You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone.


What we are looking for

Experience within a call center environment is an asset Bilingual in English and in French Understanding of Human Resource policies, procedures and tools is an asset High-comfort working in a fast-paced, high-volume, and ever-changing environment Exceptional technical capabilities, including computer skills, call-center technologies & intranet navigation Good judgment in interpreting and applying HR policies and procedures Superior customer service experience and skills High level of phone confidence and professionalism in interaction with customers Excellent verbal & written communication skills in English and French is required Ability to multi-task, prioritize and meet timelines Ability to handle sensitive and complex information Solid team player Ability to be resourceful, strong research skills

#LI-Hybrid
What can we offer you?

A competitive salary and benefits packages. A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. A focus on growing your career path with us. Flexible work policies and strong work-life balance. Professional development and leadership opportunities.


Our commitment to you

Values-first culture
We lead with our Values every day and bring them to life together. Boundless opportunity
We create opportunities to learn and grow at every stage of your career. Continuous innovation
We invite you to help redefine the future of financial services. Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives. Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Montreal, Quebec

Salary range is expected to be between

$43,800.00 CAD - $73,000.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

  • Contact Centre Assistant

    2 weeks ago

    Montreal, Quebec, Canada Atout recrutement Full time

    Atout recrutement is seeking a dedicated Contact Centre Assistant to join our team.We offer a competitive salary of $45,000 per annum, based on a 20-hour workweek over two days.The successful candidate will be responsible for greeting customers at the reception, collecting pricing and amounts due, recording data, directing customers and vehicle traffic on...

  • Senior Recruiter, Talent Acquisition

    3 weeks ago

    Montreal, Canada Fuze HR Solutions Full time

    About UsFuze HR Solutions Inc is proud to be a fully Canadian owned company that has been servicing the recruitment and staffing industry since our inception in 2006. Fuze HR has established itself as a reputable recruitment firm specializing in Technology, Supply Chain & Logistics, Industrial, Skilled Trades, Clerical & Administration, Accounting & Finance,...

  • Senior Recruiter, Talent Acquisition

    2 weeks ago

    Montreal, Canada Fuze HR Solutions Full time

    About UsFuze HR Solutions Inc is proud to be a fully Canadian owned company that has been servicing the recruitment and staffing industry since our inception in 2006. Fuze HR has established itself as a reputable recruitment firm specializing in Technology, Supply Chain & Logistics, Industrial, Skilled Trades, Clerical & Administration, Accounting & Finance,...

  • Senior Recruiter, Talent Acquisition

    2 weeks ago

    Montreal, Canada Fuze HR Solutions Full time

    About UsFuze HR Solutions Inc is proud to be a fully Canadian owned company that has been servicing the recruitment and staffing industry since our inception in 2006. Fuze HR has established itself as a reputable recruitment firm specializing in Technology, Supply Chain & Logistics, Industrial, Skilled Trades, Clerical & Administration, Accounting & Finance,...

  • Senior Recruiter, Talent Acquisition

    2 weeks ago

    Montreal, Canada Fuze HR Solutions Full time

    About Us Fuze HR Solutions Inc is proud to be a fully Canadian owned company that has been servicing the recruitment and staffing industry since our inception in 2006. Fuze HR has established itself as a reputable recruitment firm specializing in Technology, Supply Chain & Logistics, Industrial, Skilled Trades, Clerical & Administration, Accounting &...

  • HR Coordinator

    4 weeks ago

    Montreal, Quebec, Canada Cogeco Inc. Full time

    Human Resources Coordinator RoleJob Summary:The Human Resources Coordinator serves as the primary point of contact for employees and managers, addressing a wide range of HR inquiries and requests. This role is responsible for ensuring the accuracy and integrity of employee data within the HR Information System, while collaborating closely with HR Partners...

  • Senior Talent Acquisition Manager

    2 weeks ago

    Montreal, Quebec, Canada Fuze HR Solutions Full time

    About Our CompanyFuze HR Solutions Inc is a leading Canadian recruitment firm, established in 2006. We specialize in various sectors, including Technology, Supply Chain & Logistics, Industrial, Skilled Trades, Clerical & Administration, Accounting & Finance, Sales & Marketing, and Construction and Development.We offer a range of services, from temporary to...

  • Senior HR Business Partner

    3 weeks ago

    Montreal, Quebec, Canada Vention Full time

    Job Title: Senior HR Business PartnerJob Description:Vention is seeking an experienced Senior HR Business Partner to support its Technology, Product, and Operations teams. As a trusted advisor to senior leaders, you will drive HR initiatives that align with business goals, focusing on talent management, organizational development, employee engagement, and...

  • Receveur/Receveuse de Contact

    2 weeks ago

    Montreal, Quebec, Canada IO Solutions Contact Center Full time

    Présentation du poste IO Solutions Contact Center cherche à recruter un receveur/receveuse pour son centre d'appels à Montréal. En tant que premier point de contact pour nos clients, employés, candidats et visiteurs, vous jouerez un rôle crucial dans la création d'impressions positives et garantirez une bonne expérience pour ceux qui se...

  • Bilingual Contact Centre Representative

    2 months ago

    Montreal, Canada The Toronto-Dominion Bank (Canada) Full time

    Description : Job Details What You’ll Do As the voice of TD, you’ll be passionate about understandingour customers. Whether you’reassisting in-bound customers with account inquiries orresolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it....

  • Bilingual Contact Centre Representative

    3 weeks ago

    Montreal, Canada The Toronto-Dominion Bank (Canada) Full time

    Description : What You’ll Do As the voice of TD, you’ll be passionate about understandingour customers. Whether you’reassisting in-bound customers with account inquiries orresolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’llconsistently deliver...

  • Senior Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada National Bank Full time

    Customer Service Agent OpportunityWe are seeking a skilled and customer-focused individual to join our team as a Senior Customer Service Representative. In this role, you will provide exceptional service to clients by addressing their inquiries and resolving issues in a timely and professional manner.About the Role:You will be responsible for answering...

  • Senior Recruiter

    2 weeks ago

    Montreal, Quebec, Canada Fuze HR Solutions Full time

    About UsFuze HR Solutions Inc is a fully Canadian owned company with a strong presence in the recruitment and staffing industry since its inception in 2006. Our mission is to provide top talent solutions for our clients across various sectors, including Technology, Supply Chain & Logistics, Industrial, Skilled Trades, Clerical & Administration, Accounting &...

  • Senior HR Generalist

    3 weeks ago

    Montreal, Canada Tefron Full time

    THE ROLE: As the Senior HR Generalist, you’ll be the Director’s trusted partner, playing a central role in shaping Tefron’s people strategy and elevating the employee experience. In this senior-level role, you’ll bring both your HR expertise and your passion for people to support the team’s daily needs while driving impactful projects. Whether...

  • Strategic HR Business Partner

    4 weeks ago

    Montreal, Quebec, Canada Coveo Full time

    We are looking for a skilled HR Business Partner to join our team at Coveo. In this role, you will be the go-to expert for our Sales and Marketing teams across Canada, the US, Europe, and Australia.Key Responsibilities:Develop and maintain trusting partnerships with Senior leadership in Sales and Marketing, providing coaching and sound advice.Own talent...

  • HR Recruitment Specialist

    2 weeks ago

    Montreal, Quebec, Canada Axxel HR Full time

    About UsAxxel HR is a dynamic, growing agency committed to delivering top-notch human resources solutions. Our innovative approach prioritizes people, driving outstanding results for clients who want to build thriving teams.Job SummaryWe are seeking a talented and driven Talent Acquisition Specialist to join our vibrant team. This role includes business...

  • Senior HR Generalist

    2 weeks ago

    Montreal, Quebec, Canada Tefron Full time

    Tefron's Senior HR Generalist RoleAs a trusted partner to the Director, you will play a pivotal role in shaping Tefron's people strategy and elevating the employee experience. This senior-level position requires both HR expertise and a passion for people to support daily needs while driving impactful projects.Key Responsibilities:Employee Relations: Manage...

  • Senior HR Business Partner

    3 months ago

    Montreal, Canada Vention Full time

    Job Description This is an on site role based in our Montreal office  As the Senior HR Business Partner for Technology, Product, and Operations, you will serve as a strategic advisor and partner to leadership teams across these functions. You will drive HR initiatives that align with business goals, focusing on talent management, organizational...

  • Senior HR Business Partner

    3 months ago

    Montreal, Canada Vention Inc Full time

    Vention is headquartered in Montreal, Canada, with offices in Berlin and Boston, and is used in over 3,000 factories on 5 continents. As one of Canada’s Most Admired Cultures and Great Place to Work, we are a performance-driven culture that cares deeply about happiness. We like ambitious goals, facts & data, and constructive debates. But at the same time,...

  • Contract Senior HR Business Partner

    3 months ago

    Montreal, Canada Vention Inc Full time

    p>Vention is headquartered in Montreal, Canada, with offices in Berlin and Boston, and is used in over 3,000 factories on 5 continents. As one of Canada’s Most Admired Cultures and Great Place to Work, we are a performance-driven culture that cares deeply about happiness. We like ambitious goals, facts & data, and constructive debates. But at the same...