Specialist, Customer Relations Centre

6 months ago

Quebec City, Canada EightSix Network Full time

Job Description

Requisition ID: Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in , where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth management firms. We offer a comprehensive range of products and services, spanning every major sector, geographic region and investment discipline. Our financial solutions include open and closed-end investment funds, fee-based, tax-advantaged and customized high-net-worth programs Dynamic Funds is a Canadian success story, built on non-negotiable beliefs that drive everything we do. We attract top candidates because our culture allows us to be active (not reactive), results-oriented and passionate about sales. In short, our people are truly empowered, experienced, and Dynamic. We’ve built a foundation whereby different perspectives, ideas and backgrounds continue to help us grow the business. The Specialist, Customer Relations Centre will have the opportunity to:Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic Funds products and services and assist customers (mainly Advisors and Associates) with resolution of issues regarding accounts and related transactions.Collaborate with members of the team and act as a liaison between clients and other Dynamic Centres of ExcellenceAnalyze accounts, determine, and initiate appropriate follow-up and respond to customers’ needs.Strive to exceed qualitative and quantitative performance standards set by the department daily in an inbound call-center environment.Maintain familiarity with policies and procedures of the department and the Centres of Excellence.Work on special projects as required. What’s in it for you:Be part of an industry recognized leader in the wealth management business.Be rewarded with our highly competitive compensation package, andBe a participant in a variety of community involvement programs. Skills and Experience: College Diploma or an equivalent combination of education and work experience;University degree in Finance or related studies, a definite asset.CSC/ IFIC certification definite assetKnowledge of MS OfficeKnowledge of industry databases (i.e. Ifast)Excellent customer service and communication skills in English and FrenchAbility to work independently and cooperatively as a teamAbility to listen, understand and handle customer inquiries, problems, or complaints in a timely mannerExcellent organizational and analytical skillsGood problem-solving and time management skillsExcellent flexibility and change management skillsDemonstrates interest to learn Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will serve and English-speaking clientele. Location(s): Canada : Quebec : MontrealWe value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

Requirements:

Work Permit

  • Agent Centre de Relations Clients

    3 months ago

    Quebec City, Canada Kaleido Full time

    **Agent téléphonique - Centre de relations clients** **Description du poste** Tu recherches un milieu de travail stimulant, convivial et axé sur des valeurs humaines? Notre service Centre de relations clients cherche un **Agent, Centre de relations clients (CRC) **pour compléter son attachante équipe multidisciplinaire pour contribuer à faire...

  • Regional Manager

    6 months ago

    Quebec City, Canada EightSix Network Full time

    Job Description Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Leading a team of Investment Specialists for an assigned market area, the Regional Manager will have direct responsibility for execution of investment business development opportunities within the mass affluent market...

  • Bilingual Customer Service Representative

    1 month ago

    Quebec City, Canada belairdirect Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Secrétaire de Centre

    6 months ago

    Quebec City, Canada Centre de services scolaire des Découvreurs Full time

    Au sein du Centre de formation professionnel Marie-Rollet, vous aurez à voir à la bonne marche administrative du centre, notamment en assumant la responsabilité et la coordination des travaux administratif du secrétariat: - Recevoir la personne qui se présente à son unité administrative, fournir l’information relevant de sa compétence ou la...

  • Superviseur(E) Du Centre de Relations Clients

    6 months ago

    Quebec City, Canada Sepaq Full time

    **Bienvenue à la Sépaq**: - Domaine de l'emploi: **Service à la clientèle** - Date de fermeture: Salaire : Classe 6 (46 114 $ à 73 631 $) selon expérience Poste saisonnier de la catégorie du personnel en situation de gestion Temps plein (1er mai au 31 octobre) Vous aimez rendre les gens heureux ? **VOTRE RÔLE** Veiller à ce que nos clients...

  • Logistics and Customs Compliance Specialist

    7 months ago

    Quebec City, Canada Eddyfi Technologies Full time

    **Your daily life**: Are you ready for a challenge in the world of high technology? We would be thrilled to have you on board! Eddyfi Technologies is seeking an International Logistics Specialist to join the team. **In this role you will**: As a key resource, you will be the reference person for international logistics (import/export). In this important...

  • Agent(E) de Relations Humaines/ Human Relations

    3 weeks ago

    Quebec City, Canada Ungava Tulattavik Health Center Full time

    **Overview**: English message will follow Le Centre de santé Tulattavik de L’Ungava est situé à Kuujjuaq. Il dispense l’ensemble des services de santé et services sociaux dans la partie est du Nunavik. Il dessert sept communautés Inuites avec autant de CLSC, un centre pour personnes âgées et un centre hospitalier à Kuujjuaq. Il emploie environ...

  • Customer Service Technician

    6 months ago

    Quebec City, Canada EightSix Network Full time

    Job Description Hello ! I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speak your language and work in your...

  • Customer Support Technical Specialist

    4 months ago

    Quebec City, Canada Geotab Full time

    Basis**: Permanent - Full-time** Area of Interest**: Support Operations** Location**: Remote - Quebec** **Who we are - Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety...

  • Agent-e de Relations Humaines/ Human Relations

    2 months ago

    Quebec City, Canada Ungava Tulattavik Health Center Full time

    **Overview**: English message will follow Le Centre de santé Tulattavik de L’Ungava est situé à Kuujjuaq. Il dispense l’ensemble des services de santé et services sociaux dans la partie est du Nunavik. Il dessert sept communautés Inuites avec autant de CLSC, un centre pour personnes âgées et un centre hospitalier à Kuujjuaq. Il emploie environ...

  • Customer Success Specialist

    6 months ago

    Quebec City, Canada Hitachi Energy Full time

    Hitachi Energy is looking for a customer success specialist to provide superior external customer service and coordinate with relevant resources to increase customer satisfaction. **Responsabilities**: - Single point of contact for customers “the voice of the customer” for all post-order transactions. Develop a knowledge of the customer; identify and...

  • Customer Relations Specialist, Global Services

    1 month ago

    Sherbrooke, Quebec, H1W, Montréal, Canada BRP Full time

    We’re looking for a customer relations specialist to solve problems, and win back and retain the most demanding customers in our global network (Americas, EMEA and Asia-Pacific). You'll be working closely with the dealer network, customers and your customer service colleagues. YOU’LL HAVE THE OPPORTUNITY TO: Find, negotiate and propose creative...

  • Agent(E) de Relations Humaines/ Human Relations

    7 months ago

    Quebec City, Canada Ungava Tulattavik Health Center Full time

    Overview: English message will follow Le Centre de santé Tulattavik de L’Ungava est situé à Kuujjuaq. Il dispense l’ensemble des services de santé et services sociaux dans la partie est du Nunavik. Il dessert sept communautés Inuites avec autant de CLSC, un centre pour personnes âgées et un centre hospitalier à Kuujjuaq. Il emploie environ...

  • Customer Experience

    7 months ago

    Quebec City, Canada Linen Chest Full time

    **Company Description** Customer Experience & Support Specialist** Pre-Sales Support: - Prequalify leads by understanding customer needs and determining appropriate solutions. - Schedule and coordinate in-home consultations for potential customers. - Maintain accurate records of customer interactions and leads in the CRM system. After-Sales Support: -...

  • Agent(E) de Relations Humaines/human Relations

    6 months ago

    Quebec City, Canada Ungava Tulattavik Health Center Full time

    Overview: English message will follow Le Centre de santé Tulattavik de L’Ungava est situé à Kuujjuaq. Il dispense l’ensemble des services de santé et services sociaux dans la partie est du Nunavik. Il dessert sept communautés Inuites avec autant de CLSC, un centre pour personnes âgées et un centre hospitalier à Kuujjuaq. Il emploie environ...

  • Agent(E) de Relations Humaines

    6 months ago

    Quebec City, Canada Ungava Tulattavik Health Center Full time

    Overview: English message will follow Le Centre de santé Tulattavik de L’Ungava est situé à Kuujjuaq. Il dispense l’ensemble des services de santé et services sociaux dans la partie est du Nunavik. Il dessert sept communautés Inuites avec autant de CLSC, un centre pour personnes âgées et un centre hospitalier à Kuujjuaq. Il emploie environ...

  • Agent(E) de Relations Humaines

    6 months ago

    Quebec City, Canada Ungava Tulattavik Health Center Full time

    Overview: English version will follow Le Centre de santé Tulattavik de L’Ungava est situé à Kuujjuaq. Il dispense l’ensemble des services de santé et services sociaux dans la partie est du Nunavik. Il dessert sept communautés Inuites avec autant de CLSC, un centre pour personnes âgées et un centre hospitalier à Kuujjuaq. Il emploie environ 1,000...

  • Conseiller(ère) en Relation de Travail

    6 months ago

    Quebec City, Canada Centre de services scolaire des Premières-Seigneuries Full time

    **Conseiller(ère) en relations de travail**: **Affichage interne/externe**: **1 poste régulier de personnel professionnel non syndiqué**: **RH 145-23-24**: **LE CENTRE DE SERVICES SCOLAIRE DES PREMIÈRES-SEIGNEURIES **OFFRE DES SERVICES D’ENSEIGNEMENT À PLUS DE **337 318 ÉLÈVES **SUR LE TERRITOIRE DE CHARLESBOURG, BEAUPORT, HAUTE-SAINT-CHARLES,...

  • Bilingual Customer Experience Specialist

    7 months ago

    Quebec City, Canada Air Canada Full time

    **Description** **Location**: Québec, QC, Canada (On-site) **Starting Salary**:$17.00/hour **Branch**:Airports North America **Category**: Unionized (UNIFOR) **Job type**: Full-Time **The opportunity Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Quebec Airport. In this customer-facing position, you will play...

  • Billing Specialist

    3 months ago

    Quebec City, Canada KPMG Full time

    Overview: At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. As part of an invoicing/collection expertise center, you will be a resource person whose role consists in optimizing the invoicing of work in progress, through your...