Microsoft Global Systems Administrator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. 

Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

We have an exciting new opportunity as Global Systems Administrator. The successful candidate will be a member of the Global Infrastructure team and will be responsible for designing, building, supporting, and maintaining our hybrid cloud infrastructure across multiple regions. This candidate is expected to have a passion for technology, is self-driven, analytical, and has a strong desire to help others in a fast-paced environment. This candidate should be driven to always want to learn new technologies and deliver them with a focus on how they are delivered through their behaviour. The successful candidate will also need to be willing to strive to be a better version of themselves by aligning themselves to our corporate behaviour requirements, that is our foundation that underpins our golden rule.

This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Manager, Global Infrastructure. This role involves interactions with primarily internal stakeholders at various levels.

What You’ll Be Doing

Infrastructure Maintenance:

Design, deploy, and manage Azure and or AWS infrastructure solutions, including virtual networks, VMs, storage, and databases.

Monitor all AWS and Azure infrastructure systems and platform services to ensure business requirements are met in terms of availability and performance.

Ensure that any planned interruption to services is scheduled through the change management process and coordinated with the business stakeholders.

Perform periotic evaluations of all technologies to ensure sufficient resources are allocated, and costs are optimized.

Review and deploy all critical and important patches to all applications, servers, and cloud infrastructure in a timely manner.

Cloud Technology Support:

Assist project owners and other IST (Information Systems Technology) employees with designing, building, and supporting multiple cloud technologies from AWS, Azure, and Microsoft 365.

Design, manage and support Amazon Web Services and Azure, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) integrations.

Participate in the evaluation, selection, and integration of third-party tools and services to enhance our Azure and AWS environment.

Maintain up-to-date documentation, knowledgebase articles, standards and standard operating procedures for all supported systems and platforms.

Script Development and Automation:

Develop and support various scripts that are used to support the operations of Azure, AWS, Microsoft 365 as well as on prem environments.

Regularly explore ways to implement best practices, improve and optimize existing investments, and occasionally discover alternative solutions to ensure we are always using the best-in-class technologies.

Security and Compliance:

Regularly explore ways to implement best practices, improve and optimize existing investments, and occasionally discover alternative solutions to ensure we are always using the best-in-class technologies.

Regularly explore ways to implement best practices, improve and optimize existing investments, and occasionally discover alternative solutions to ensure we are always using the best-in-class technologies.

Regularly review and remediate software, server OS, etc vulnerabilities and security weaknesses that are discovered by our IVS jobs or by our security operations team within a defined period to meet regulatory requirements.

Participate in quarterly and yearly PCI-DSS related activities such as quarterly security review tasks, annual PCI training, and annual PCI audit activities.

Collaboration and Support:

Work closely with other department teams, IST technical leads/subject matter experts, application support teams, and various levels of management.

Provide daily ServiceNow Incident Management support to both corporate and hotel IT teams as well as end users in certain scenarios.

Occasionally participate in after-hours and weekend support of production systems, which includes infrastructure upgrades, maintenance activities, P1 hotel escalations and disaster recovery scenarios

Who You Are

Customer service oriented with a focus on always listening and understanding the needs of those we work with while also striving to provide them with best-in-class service.

Highly motivated, organized, and analytical.

Ability to manage multiple tasks and changing priorities while delivering a high quality of work.

Ability to work both independently and as part of a team.

Excellent problem-solving and critical thinking skills.

Excellent written and oral communication skills to communicate technical requirements to all levels of the business.

Exceptional interpersonal skills.

Caring and compassionate, honest, reliable and is committed to achieving success as a team.

Extensive expertise in Microsoft Azure and Microsoft 365 services and technologies.

Strong knowledge of Windows operating systems and Microsoft Active Directory.

Experience with managing and troubleshooting a large Microsoft 365 environment.

Strong knowledge of PowerShell, Azure CLI, or other scripting languages.

Ability to work in a fast-paced environment and manage multiple tasks and projects simultaneously.

Solid understanding of networking concepts, including TCP/IP, DNS, VPN, and routing in the context of AWS and Azure services.

Self-driven individual with a strong aptitude to learn and master new technologies.

What You Bring

5+ years with hands on experience managing and supporting a large Microsoft 365 environment consisting of Exchange Online, Teams, OneDrive/SharePoint Online, Yammer, Office, etc. Hands on experience managing and supporting on prem Active Directory, Entra ID, and IaaS server administration experience in either AWS and/or Azure.

Diploma or Degree in Computer Science, Information Technology, comparable education, or related work experience

The following certifications would be considered an asset for this role:

Microsoft Azure Administrator Associate (AZ-900 and or AZ-104/204)

AWS Certified SysOps Administrator Associate

AWS Certified Solutions Architect Associate or Professional

Windows Server Hybrid Administrator Associate

Microsoft identity and access administrator

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid 

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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