Senior Customer Enablement Consultant

4 weeks ago

Calgary, Canada Q2 Full time

As passionate about our people as we are about our mission.

What We’re All About :

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance :

Q2 is seeking a Senior Customer Enablement Consultant to work directly with customerstohelp themfully adopt and utilize our solutions. In this role, you will be responsible forpartnering with the Client Success Manager and internal SMEs to build and executeplans that advance customer’s strategic goals, ensuring customer satisfaction andcreatingraving fans. The ideal Customer Enablement Consultant is an outgoing, organized, and thoughtful relationship builder who adaptswell to varying internal and external teams, cultures, and working styles. They are intensely curious - about customers and their challenges, our solutions and how they can deliver value to our clients, and deliver meaningful, measurable outcomes. We are looking for someone who has a bias for action,loves effecting change and is a wizard at solving puzzles.

A Typical Day :

Serves as a subject matter expert on assigned customers’ usage and continuous adoption of Q2's products and services

Helps build, refine and lead customer programs (training, education, best practices, strategic tactics) that drive value realization of Q2's products and services

Analyzes customer usage data to identifyrisks,trends and opportunities to improve customer outcomes

Continuously evaluates and refines customer enablement programs to ensure effectiveness and customer satisfaction

Partners with Client Success Manager to understand the customer's strategy and objectives and applies intense curiosity in how Q2 products and services help the customer achieve success

Serves as the day-to-day point of contact for customer representative(s) responsible for managing our products at the FI and supports them in aligning the administration of Q2's products and services to the FI's strategic goals

Contributes adoption and usage strategies to Account Plans based on customer strategies and leads execution with client and internal partners

Understands and proactively addresses the impact of customer initiatives and feature requests on the overall customer experience, strategy and value generation from Q2's products

Serves as primary advocate and translator of customer initiatives and requests to our internal product and technical partners

Participates in quarterly and executive business reviews with responsibility for reporting on customer usage of Q2 products

Develop a deep knowledge of Q2 solutions to best support clients in maximizing their value. 

Keep up with relevant banking and financial services industry trends and share helpful information with clients. 

Recognize new opportunities where our solutions could further contribute to our customers’objectives or solving challenges

Contribute customer specific context in support of RSM and/or CSM sales and renewal activities

Adept at setting and managing customer expectations

Embrace change, seek out new initiatives and provide ideas and recommendations to better serve our clients. 

Deliver experiences and results such that clients cannot imagine doing business without our solutions. 


Bring Your Passion, Do What You Love. Here's What We're Looking For :

Typically requires a bachelor’s degree and a minimum of 8 years of related experience; or an advanced degree with 6+ years of experience; or equivalent related work experience. 

Strong understanding of banking operations and principles, preferably within the commercial / wholesalebanking space.

Proven experience working witha variety of people - from engineers and technologists to executives and leaders in the banking or financial technology sectors – to deliver results.

Demonstrated experience and openness to working with new technology

Proven relationship-building skills and experience maneuvering effectively within and across large organizations. 

Excellent communication, presentation,and project management skills

Demonstrated ability to build and maintain relationships with clients and internal teams.

Demonstrated excellence in working collaboratively and on a cross-functional basis with other internal teams.

Results-oriented with a focus on customer experience. 

Proven ability to work effectively remotely and ability to travel on a limited basis.


#LI-BW1

Health & Wellness

Hybrid & Remote Work Opportunities

Flexible Time Off

Career Development & Mentoring Opportunities

Generous Retirement Benefit Plans, including a company-matching HSA program.

Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents

Community Volunteering & Company Philanthropy Programs

Employee Peer Recognition Programs – “You Earned it”

Click to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our . Q2 supports dozens of wide-reaching organizations, such as the , and , promoting diversity and success in leadership and technology. Other deserving beneficiaries include helping LGBTQ communities, , and , a group helping veterans rebuild their lives with specially adapted homes.

  • Senior Disability Consultant

    3 weeks ago

    Calgary, Canada People Corporation Full time

    Job Description We are seeking a Senior Disability Consultant to join our team in Winnipeg, Calgary or Ontario. As a Senior Disability Consultant, you will be at the forefront of managing projects for clients of all sizes across our partner firms and leverage your experience as a disability benefit and absence management expert to make...

  • Associate Consultant

    4 weeks ago

    Calgary, AB, Canada Wipro Technologies Full time

    Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting, and business process services company. Our MicroSoft Dynamics experts combine experience design, industry solutions, multi-cloud cross-platform engagements, legacy modernization, and digital integration to help our clients simplify their transformation...

  • Senior Construction Consultant

    4 weeks ago

    Calgary, Canada Airswift Full time

    Airswift is seeking an SME, Senior Construction Consultant to work with an innovative Construction Technology client in Calgary, AB. This is a 1-year contract with a huge possibility of being extended. We are seeking a highly experienced Senior Construction Consultant with over 30 years of expertise in the Oil and Gas industry. The ideal candidate will...

  • Senior Construction Consultant

    4 weeks ago

    Calgary, Canada Airswift Full time

    Airswift is seeking an SME, Senior Construction Consultant to work with aninnovative Construction Technology client in Calgary, AB. This is a 1-year contract with a huge possibility of being extended.We are seeking a highly experienced Senior Construction Consultant with over 30 years of expertise in the Oil and Gas industry. The ideal candidate will possess...

  • Senior Construction Consultant

    4 weeks ago

    Calgary, Canada Airswift Full time

    Airswift is seeking an SME, Senior Construction Consultant to work with an innovative Construction Technology client in Calgary, AB. This is a 1-year contract with a huge possibility of being extended. We are seeking a highly experienced Senior Construction Consultant with over 30 years of expertise in the Oil and Gas industry. The ideal candidate will...

  • Senior Construction Consultant

    4 weeks ago

    Calgary, Canada Airswift Full time

    Airswift is seeking an SME, Senior Construction Consultant to work with an innovative Construction Technology client in Calgary, AB. This is a 1-year contract with a huge possibility of being extended.We are seeking a highly experienced Senior Construction Consultant with over 30 years of expertise in the Oil and Gas industry. The ideal candidate will...

  • Senior Construction Consultant

    3 weeks ago

    Calgary, Canada Airswift Full time

    Airswift is seeking an SME, Senior Construction Consultant to work with an innovative Construction Technology client in Calgary, AB. This is a 1-year contract with a huge possibility of being extended. We are seeking a highly experienced Senior Construction Consultant with over 30 years of expertise in the Oil and Gas industry. The ideal candidate will...

  • Senior Construction Consultant

    4 weeks ago

    Calgary, Canada Airswift Full time

    Airswift is seeking an SME, Senior Construction Consultant to work with an innovative Construction Technology client in Calgary, AB. This is a 1-year contract with a huge possibility of being extended. We are seeking a highly experienced Senior Construction Consultant with over 30 years of expertise in the Oil and Gas industry. The ideal candidate will...

  • Business Consultant

    3 weeks ago

    Calgary, Canada Global Pharma Tek Full time

    Position: Sr. Business Consultant Location: Remote Duration: Months + Possible extension Job Description: Lead, facilitate and document strategic plans and priorities, aligning tDepartment vision. Identify projects tachieve this vision. Facilitate stakeholder workshops and focus groups. Prepare and present strategies and information tsteering...

  • Change Enablement Specialist

    3 weeks ago

    Calgary, Canada MNP Full time

    Job Details Description Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact with our Change Enablement Team as a Specialist. This diverse team of professionals drives and facilitates successful...

  • Senior Construction Consultant

    4 weeks ago

    Calgary, AB, Canada Airswift Full time

    Airswift is seeking an SME, Senior Construction Consultant to work with an innovative Construction Technology client in Calgary, AB. This is a 1-year contract with a huge possibility of being extended. We are seeking a highly experienced Senior Construction Consultant with over 30 years of expertise in the Oil and Gas industry. The ideal candidate will...

  • Infor M3 Associate Consultant

    3 weeks ago

    Calgary, Canada Wipro Technologies Full time

    About Us:Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting, and business process services company. Our MicroSoft Dynamics experts combine experience design, industry solutions, multi-cloud cross-platform engagements, legacy modernization, and digital integration to help our clients simplify their...

  • Infor M3 Associate Consultant

    3 weeks ago

    Calgary, Canada Wipro Technologies Full time

    About Us:Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting, and business process services company. Our MicroSoft Dynamics experts combine experience design, industry solutions, multi-cloud cross-platform engagements, legacy modernization, and digital integration to help our clients simplify their...

  • Infor M3 Associate Consultant

    4 weeks ago

    Calgary, Canada Wipro Technologies Full time

    About Us:Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting, and business process services company. Our MicroSoft Dynamics experts combine experience design, industry solutions, multi-cloud cross-platform engagements, legacy modernization, and digital integration to help our clients simplify their...

  • Senior Practice Consultant

    2 weeks ago

    Calgary, Canada Alberta Health Services Full time

    Your Opportunity: The unique SMART Initiative, funded by Employment and Social Development Canada (ESDC), is a 4-year project aiming to reduce barriers to foreign credential recognition, provide Internationally Educated Health Professionals (IEHPs) with Canadian work experience, facilitate labor mobility across provinces and territories and assist...

  • Senior Measurement Consultant

    4 weeks ago

    Calgary, Canada Intricate Group Full time

    Intricate is proud to be a complete energy services company in key areas of the oil and gas industry. We have grown into a diverse company with a flourishing portfolio of service offerings and a growing reputation for effective solutions and exceptional results. What sets Intricate apart is not just our expertise and services, but also our commitment to our...

  • Senior Measurement Consultant

    4 weeks ago

    Calgary, Canada Intricate Group Full time

    Intricate is proud to be a complete energy services company in key areas of the oil and gas industry. We have grown into a diverse company with a flourishing portfolio of service offerings and a growing reputation for effective solutions and exceptional results. What sets Intricate apart is not just our expertise and services, but also our commitment to our...

  • Senior Measurement Consultant

    4 weeks ago

    Calgary, Canada Intricate Group Full time

    Intricate is proud to be a complete energy services company in key areas of the oil and gas industry. We have grown into a diverse company with a flourishing portfolio of service offerings and a growing reputation for effective solutions and exceptional results. What sets Intricate apart is not just our expertise and services, but also our commitment to our...

  • ESG Consultant

    2 weeks ago

    Calgary, Canada Jacobs Engineering Group Inc. Full time

    Our People & Places Solutions business – reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do – the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of...

  • ESG Consultant

    2 weeks ago

    Calgary, Canada Jacobs Engineering Group Inc. Full time

    Our People & Places Solutions business – reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do – the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of...