Specialist, Sales Support

4 weeks ago

Ottawa, Canada Bell Full time

Req Id: 417976 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.


If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team. 


Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.

 

Summary

Wholesale is a dynamic and exciting department within Bell Business Markets, providing telecommunications services to Carriers, Resellers, Wireless Companies, Internet Service Providers Integrators and OTT providers from across North America and around the globe

 

The Specialist, Sales Support has overall accountability for managing the service delivery experience post sales for the customer. They will cover a designated account base and will be responsible to ensure all service and contract commitments are met to customer satisfaction in the post sale relationship. The Specialist’s activities will include Account Governance, Compliance and Contract Relationship, Delivery and Operations Management and Financial Management.

Key Responsibilities
  • Interface with designated Clients primarily on the phone, and face to face when required to review key activities and status related to delivery and service performance.
  • Establish bi-yearly touch point with remaining clients via telephone to ensure all delivery activities are on track
  • Value creation for our business by clearing roadblocks for the Sales teams to secure new business
  • Manage Contract Life-cycle - Line of sight to all customer contracts, expiration dates; partner with sales team to renew and extend customer contracts.
  • Responsible to the customer on the terms and conditions of the contract – managing customer expectations, answers questions and interpret contract details
  • Effectively manage and clear customer escalations to successful resolution
  • Maintain close clear communication - develop and maintain a communication model for each escalation with internal and external stakeholders
  • Effectively manage all billing related client executive escalations
  • Minimize revenue attrition resulting from delays on service deployment
  • Manage executive escalation on revenue recovery for aging accounts
Critical Qualifications
  • Being able to work independently engaging others as needed with minimal coaching and guidance.
  • Maintaining effective customer relationships skills – ability to instill confidence in the client
  • Solid analytical and problem solving skills
  • Solid Business & Financial acumen
  • Strong interpersonal and leadership skills
  • Well-organized, able to prioritize work in a dynamic environment – meeting changing business needs.
  • Effective negotiation skills with the ability to effectively resolve conflict while minimizing impact to ongoing customer relationship
  • Sound understanding of Bell processes, products, and offerings with knowledge of Wholesale  product.
  • In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
Preferred Qualifications
  • Experience in a related field or equivalent work experience
  • 3+ years experience in a related discipline field
  • Broad based understanding of Bell’s process and methodologies
  • Understanding of revenue and cost management

#EmployeeReferralProgram  

 

Adequate knowledge of French is required for positions in Quebec. 

 

Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Quebec : Montreal || Canada : Ontario : Ottawa || Canada : Ontario : Toronto 
Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)
Application Deadline: 05/28/2024

 

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

 

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