Current jobs related to Director, Customer Success - Toronto - Varicent
-
Customer Success Specialist
3 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full timeAbout Zedd Customer Solutions Zedd Customer Solutions is a leading provider of customer-centric solutions, empowering businesses to achieve success through exceptional service and support. Job Description Inside Sales Representative We are seeking a highly motivated and results-oriented Inside Sales Representative to join our dynamic team. In this role,...
-
Customer Success Director
4 months ago
Toronto, Canada Backbase Full time**The job in short** As Customer Success Director, you have accountability and responsibility for managing the success of the customers in your portfolio. **Meet the job** In this role you make a significant contribution helping Backbase enterprise customers successfully execute their digital transformation program through our products, professional...
-
Director of Customer Success
4 days ago
Toronto, Canada ACTO Technologies Full timeAbout ACTO ACTO is a leading SaaS company specializing in innovative solutions for the Life Sciences industry. Our mission is to empower organizations with cutting-edge technology to drive efficiency and success. Position Summary Key Responsibilities - KPI Achievement: - Drive the team to meet or exceed established KPIs, including Gross Retention, Net...
-
Director, Customer Success
3 months ago
Toronto, Canada Varicent Full timeA named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte’s Fast 50 in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an...
-
Executive Director
7 days ago
Old Toronto, Canada Director File Full timeJob Opportunity: Executive DirectorAbout the Role:We are seeking a highly skilled and experienced Executive Director to lead our team at Director File. As a key member of our senior leadership team, you will be responsible for driving our organization's strategic vision and goals.Key Responsibilities:Develop and implement strategic plans to achieve...
-
Executive Director
7 days ago
Old Toronto, Canada Director File Full timeJob Opportunity: Executive DirectorAbout the Role:We are seeking a highly skilled and experienced Executive Director to lead our team at Director File. As a key member of our senior leadership team, you will be responsible for driving our organization's strategic vision and goals.Key Responsibilities:Develop and implement strategic plans to achieve...
-
Executive Director
1 week ago
Old Toronto, Ontario, Canada Director File Full timeJob Opportunity: Executive DirectorAbout the Role:We are seeking a highly skilled and experienced Executive Director to lead our team at Director File. As a key member of our senior leadership team, you will be responsible for driving our organization's strategic vision and goals.Key Responsibilities:Develop and implement strategic plans to achieve...
-
Executive Director
1 week ago
Old Toronto, Ontario, Canada Director File Full timeJob Opportunity: Executive DirectorAbout the Role:We are seeking a highly skilled and experienced Executive Director to lead our team at Director File. As a key member of our senior leadership team, you will be responsible for driving our organization's strategic vision and goals.Key Responsibilities:Develop and implement strategic plans to achieve...
-
Executive Director
7 days ago
Old Toronto, Ontario, Canada Director File Full time**Job Opportunity:** Executive DirectorAbout the Role:We are seeking a highly skilled and experienced Executive Director to lead our team at Director File. As a key member of our senior leadership team, you will be responsible for driving our organization's strategic vision and goals.**Key Responsibilities:**Develop and implement strategic plans to achieve...
-
Executive Director
7 days ago
Old Toronto, Ontario, Canada Director File Full time**Job Opportunity:** Executive DirectorAbout the Role:We are seeking a highly skilled and experienced Executive Director to lead our team at Director File. As a key member of our senior leadership team, you will be responsible for driving our organization's strategic vision and goals.**Key Responsibilities:**Develop and implement strategic plans to achieve...
-
Customer Experience Director
2 weeks ago
Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout ACCS - ARES Customer Care Solutions GmbHACCS - ARES Customer Care Solutions GmbH is a leading provider of innovative digital solutions dedicated to simplifying the customer experience for businesses across the globe. With a user-friendly online platform, customer interactions and support can be efficiently managed, making the customer experience more...
-
Customer Experience Director
2 weeks ago
Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full timeAbout ACCS - ARES Customer Care Solutions GmbHACCS - ARES Customer Care Solutions GmbH is a leading provider of innovative digital solutions dedicated to simplifying the customer experience for businesses across the globe. With a user-friendly online platform, customer interactions and support can be efficiently managed, making the customer experience more...
-
VP/ Director
7 days ago
Old Toronto, Canada Director File Full timeVP Director Job Opening We are seeking a seasoned leader to oversee and guide the strategic direction of a specific department or division within our organization. As a VP Director, you will be responsible for setting objectives, managing teams, and ensuring the achievement of key performance indicators to drive our company's success. Key...
-
VP Director
7 days ago
Old Toronto, Canada Director File Full timeVP Director Job Opening We are seeking a seasoned leader to oversee and guide the strategic direction of a specific department or division within our organization. As a VP Director, you will be responsible for setting objectives, managing teams, and ensuring the achievement of key performance indicators to drive our company's success. Key...
-
VP Director
3 weeks ago
Old Toronto, Canada Director File Full timeWe have VP Director Job openings for a senior leadership role responsible for overseeing and guiding the strategic direction of a specific department or division within the organization. This role involves setting objectives, managing teams, and ensuring the achievement of key performance indicators to drive the company’s success.Key...
-
VP Director
2 months ago
Old Toronto, Canada Director File Full timeWe have VP Director Job openings for a senior leadership role responsible for overseeing and guiding the strategic direction of a specific department or division within the organization. This role involves setting objectives, managing teams, and ensuring the achievement of key performance indicators to drive the company’s success.Key...
-
VP Director
7 days ago
Old Toronto, Canada Director File Full timeVP Director Job Opening We are seeking a seasoned leader to oversee and guide the strategic direction of a specific department or division within our organization. As a VP Director, you will be responsible for setting objectives, managing teams, and ensuring the achievement of key performance indicators to drive our company's success. Key...
-
VP Director
3 weeks ago
Old Toronto, Canada Director File Full timeWe have VP Director Job openings for a senior leadership role responsible for overseeing and guiding the strategic direction of a specific department or division within the organization. This role involves setting objectives, managing teams, and ensuring the achievement of key performance indicators to drive the company’s success.Key...
-
VP Director
2 months ago
Old Toronto, Canada Director File Full timeWe have VP Director Job openings for a senior leadership role responsible for overseeing and guiding the strategic direction of a specific department or division within the organization. This role involves setting objectives, managing teams, and ensuring the achievement of key performance indicators to drive the company’s success.Key...
-
Customer Success Director, Data Solutions
1 week ago
Toronto, Ontario, Canada London Stock Exchange Full timeAbout the RoleWe are seeking a seasoned Customer Success Director to lead our Data Solutions team at the London Stock Exchange. As a key member of our organization, you will be responsible for driving customer satisfaction and retention through exceptional leadership and strategic planning.Key ResponsibilitiesLead a team of Customer Success Managers to...
Director, Customer Success
4 months ago
What You'll Do:
Team Leadership: Manage a team of CSMs and document their performance while developing their talents Drive ongoing cadence with the team to report on critical metrics and new initiatives. Drive the CSMs around SFDC and Totango hygiene for solid forecasting and deeper understanding of Customer health Provide training and coaching to broader CSM team around Value Realization Workshops with a willingness to co-land and co-facilitate these workshops Manage your renewal and expansion forecast for the Enterprise book of business and communicate it upwards to yoularger North American forecast Interview and hire CSMs Regularly shares expertise and upskill the team to support continuous learning and improvement. Customer Initiatives: Develop strategies for Customer growth and retention Address risks of client churn with strong Success Plans in partnership with the RSMs (sales) Drive CSM accountability around the output of a Customer Success Plan – ensuring progress is being made on the CSP Ensure the CSM team is consistently documenting Customer success criteria – building out our internal Customer Success Planning library of Objectives, Success Criteria and Success Metrics Develop and share best practices with other Customers Share team wins and updates with Company Collaboration: Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and T Decision Makers (TDMs) within your targeted Enterprise Customers to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Varicent’s behalf Collaborate with cross-functional leaders internally at Varicent to drive results and work on key focus areas that drive ROI for our customer base. Collaboratively work with and across other departments at Varicent -- especially the sales team, partner team and services team
What You'll Bring:
12+ years of experience out of which 5 years leading a Customer Success or sales team 5+ years experience in business value consulting within the Customer Success discipline on behalf of Fortune 1000 Companies for a SaaS company Prior sales success exhibited around renewing and expanding Customers with strong commercial awareness and experience negotiating contract terms required Experience with “revenue impacting” business applications required Proven track record of leading through change and in high pressure situations Ability to provide leadership and clarity in spite of top-down ambiguity Strong customer-facing skills, able to pro-actively manage customer expectations, recognize customer needs and adapt company capabilities to customer’s requirements Top-notch executive engagement skills with an ability to establish strong relationships with Business Decision Makers You are experienced at change management, including overseeing and coordinating various processes and strategic initiatives tied to transformation. You have strong program management experience and are able to keep projects organized, stakeholders informed and drive accountability to key milestones and deadlines. Strong coaching skills with experience mentoring talent Cultural awareness and appreciation for diversity Bachelors degree with information technology/business/finance focus preferred Willingness to travel up to 50% Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact