Senior Clerk

2 weeks ago

Halifax, Canada Dalhousie University Full time
Job Summary

Dalhousie Financial Services strives to provide the highest quality financial services and information to ensure the effective stewardship of University assets to the benefit of students and scholarly activities. Reporting to the Manager, Student Accounts, the Senior Clerk works closely with various university departments in a flexible, team environment. Student Accounts collects tuition, housing, and other university fees, and assists students in tuition and fee related inquires. As a front-line resource, this position provides assistance to students, staff, parents and third-party sponsors, while adhering to university policy. The Senior Clerk supports the University Cashier.

Key Responsibilities

Acts as an information resource person for Student Accounts by telephone, e-mail and in person. Responds to various inquiries regarding tuition, fees, receipts, policies and procedures; advise appropriately. Analyzes complex student records in Banner’s Student and Accounts Receivable modules. Receives, posts and balances various methods of payments (loans, scholarships, waivers, etc.). Reviews refund requests to determine eligibility in accordance with refund policies. Supports the University Cashier’s desk, prepare bank deposit, post transactions in Banner. Assists with an outbound telephone campaign to contact doubtful accounts.

Note

The successful applicant will be eligible for hybrid work (combination of in-person work on campus and remote work) as agreed by all parties based on operational requirements and university guidelines.

Required Qualifications

Business Administration program with five years’ related work experience in an inquiries or document processing environment (or equivalent combination of training and experience). Proficiency in MS Office along with accuracy and attention to detail. Strong customer service, cash handling skills, with excellent communication (verbal and written), interpersonal and organizational skills.

Assets

Experience with integrated administrative systems Banner). Relevant experience in a post-secondary environment.

Job Competencies

The successful candidate is expected to demonstrate proficiency in Dalhousie’s core competencies in particular:

- Self-Awareness & Professionalism
- Integrity
- Knowledge & Thinking Skills
- Communication
- Service

Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

Application Consideration

Bargaining unit employees (NSGEU local 77) are given priority consideration and will be notified on the status of their application following assessment. All other applications will be considered when there is no qualified candidate from the bargaining unit.

We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or Human Resources.

Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous persons (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community.

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