Senior Operations Clerk

Area of Interest: Advisory services, Call centres

As a senior clerk on the National Bank Operations team, your ability to work in synergy with a variety of partners will be a key asset. You will use your excellent customer service skills and proactivity to handle administrative needs and respond to requests from collaborators and partners.

Your role:

• Take charge of file processing and administrative follow-up
• Scan documents
• Sort and analyze mail
• Work with others to resolve operational problems that have been identified
• Actively participate in your own development and that of your peers

Your team:

You will work in the Épargne Placements Québec administration sector, which carries out administrative tasks for Épargne Placements Québec, the entity responsible for managing transactions related to savings products issued by the Government of Quebec. Every day, we move closer to our goals of transformation, digitization, and digitalization thanks to the expertise of each of our employees who strive to ensure that we can offer our clients a distinctive experience.

The work schedule is Monday to Friday, from 8 a.m. to 5 p.m., and includes remote work, based on operational needs. This position reports to the Administration Manager. You’ll collaborate with the members of your team on a daily basis to handle the sector’s activities. We know we can count on our colleagues to share knowledge and help one another.

Your onboarding includes training centred around on-the-job learning so you can become skilled in your role and with our products and technologies. You’ll also have access to colleagues with a wide range of expertise, experience, and backgrounds to enrich all aspects of your development. We offer an environment where you can excel, where career opportunities are numerous, and we encourage internal mobility.

Required skills:

• High school diploma
• Aptitude for administrative work
• Ability to provide quick and efficient customer service
• Knowledge of Microsoft Office suite and collaboration tools
• Ability to communicate effectively in French

Preferred skills:

• Ability to identify and act on potential process improvements
• Ability to prioritize and manage several projects simultaneously
• Curiosity and an aptitude for learning

 

  Skills

Accountability Client-focused Communication Diversity & Inclusion Driving Results Emotional Intelligence Empathy Initiative Learning Agility Resiliency Teamwork Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team?
Come live your ambitions with us

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