Ward Clerk

Job summary

The role of the clerical worker is to provide a comprehensive and effective administrative service to support the smooth and efficient running of the critical care unit department. The post holder will be expected to work as part of a team and independently whilst maintaining a courteous and professional manner to patients, relatives, and staff. The post holder will be expected to work on reception but also undertake other general clerical duties, filing, retrieving notes, as well as become familiar with the ACU base computer systems This will include contacting patients who require an update, record activity on the patient's system and deal with telephone and face to face queries in a professional and courteous manner.

Apprenticeships are designed to give talented people an opportunity to gain a nationally recognized qualification while completing on the job training. You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role. You will also have study time allocated within your working hours to gain your qualification.

We are seeking to appoint a friendly person with excellent communication and keyboard skills to join the Critical Care Team. For this role you will undertake a 19 month Customer Service development programme within the department through work-based learning and by attending regular training sessions. Successfully completing the training programme will lead to an Intermediate Apprenticeship at Level 2

Main duties of the job

This position is offered as a fixed term contract with the opportunity to become permanent once the qualification is successfully completed and achieved. Please be advised if you already hold a relevant qualification inthis subject area( so Customer Service ) at Level 2 orhigher you are not eligible to apply for this apprenticeship role.

Communicating and supporting patients and staff as required, receiving patients and visitors to the unit in a professional and friendly manner.

Responding to all queries as required.

Undertake all clerical duties as required filing, photocopying, typing and retrieval of documents in line with Trust and departmental procedures.

Provide reception cover, updating information on hospital IT systems.

About us

North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.

We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.

Take a tour of our hospital here

Job description

Job responsibilities

To work as part of a team alongside other clerical staff within the department and to be part of a wider multidisciplinary team delivering a high-quality service to other staff and patients. Retrieve and process mail, incoming and outgoing telephone calls in accordance with Trust Policies. Provide professional reception cover, updating and correcting current patient details as necessary. Receive patients and visitors to the unit in a professional and friendly manner. Accurately input, retrieve and collate information using departmental and Trust computer systems in a timely way being mindful of data protection at all times. This includes using the system care flow live. To act on care flow live messages and emails which may include requests for reports and or notifications of unexpected findings. Respond promptly and efficiently to routine queries referring queries on to other personnel as appropriate To undertake clerical support filing, photocopying, typing and retrieval of documentation in line with Trust and departmental procedures. Person Specification

essential and desirable

Essential

GCSE or equivalent level 2 literacy and level 2 numeracy IT competent, experience in Microsoft packages, outlook, word, excel good communication skills, both verbal and non verbal

Desirable

flexible approach to work, willing to adapt to change able to demonstrate trust values

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