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Product Designer

3 months ago

Calgary, Canada NRG Full time

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.

Job Summary:

This position reports into the Director, Digital Management & Product Growth and supports Direct Energy’s efforts to strengthen its leadership in innovative offerings within Alberta residential and small commercial retail energy market.

 

This role is responsible for supporting product innovation initiatives across various customer acquisition and communication channels, particularly digital platforms. The individual will collaborate closely with product managers to articulate user journeys and enhance the customer experience by effectively communicating end-to-end user experiences throughout the product lifecycle. This position involves transforming ideas into essential design artifacts, including user journey maps, wireframes, prototypes, and high-fidelity designs. By applying human-centered design principles, engaging experiences will be created to meet user needs and drive conversion. Additionally, this role will support product development, ensuring that features, benefits, and value propositions align with targeted segments, playing a key role in the successful launch and evolution of products.

 

Essential Duties/Responsibilities:

  • Adopts a human-centered and iterative design approach, collaborating with teams to transform complex problems into effective design solutions.
  • Creates comprehensive product design plans using human-centered and design thinking methodologies.
  • Works effectively with cross-functional teams, partnering with product management  and engineering to conceptualize, build, and ship highly usable products that customers love to use.
  • Produces product design blueprints, illustrated journey maps, and concept designs, product prototypes, empathy maps, and value proposition proposals for the creation and evolution of energy and non-commodity products.
  • Develops the ability to lead discovery work autonomously, typically with guidance and support from management.
  • Crafts engaging and user-friendly experiences by leveraging user research, interaction design, and visual design principles.
  • Competent in user experience design research
  • Exhibits strong core design skills with an interest in developing and exploring additional skills, such as prototyping, visual design, and data manipulation/visualization)
  • Translates product strategy into detailed and presentable requirements, prototypes, wireframes, and high-fidelity designs.
  • Creates product strategy documents that outline business cases, high-level use cases, and technical requirements.
  • Defines and articulate the vision for product design and user experience.
  • Other duties as assigned

 

Working Conditions:

  • Primarily an office environment.
  • Some overtime is required as special projects arise.
  • Some travel