Transitional Housing Support Worker

1 month ago

Richmond Hill, Canada 360°kids Full time
The STAY (Supportive Transitional Apartments for Youth) Transitional Support Worker will provide assessment
and case management services to youth living in the apartment complex who are transitioning into independence.
The Transitional Support Worker will provide collaborative, client-driven assessment; strengths-based, case management; referrals and warm transfers; life skills programming (e.g. workshops on health, cooking, budgeting, problem solving, conflict resolution, community living skills); assistance connecting with wraparound services; and assistance finding appropriate, affordable, and stable housing.

Key Responsibilities:
  • Assist and provide support in the development of youth action plans. Coordinate action plan activities and monitor progress. 
  • Coordinate and facilitate life skills sessions, provide ongoing life skills support, mentoring and provide access to direct services to address issues youth are presently facing. 
  • Provide client focused informal counselling skills and role modelling in an adaptable and flexible approach taking into consideration the unique qualities of each client. 
  • Encourage and support clients to secure suitable housing within the community and assist youth to access various community programs regarding housing, mental health, etc. 
  • Work with youth to develop long term individual housing plans 
  • Advocate on youth’s behalf and act as a positive role model for youth. 
  • Facilitate regular house meetings to focus on empowering youth to participate in communal living and take ownership of the environment they live in. 
  • Work with youth on developing a space to practice conflict resolution and negotiation skills. 
  • Refer youth to community resources and conducts warm introductions/transfers to help the youth develop strong networks and lasting relationships. 
  • With the Manager of Community Housing Programs support, create, and implement approved strategies and plans that will result in the achievement of the program’s goals and objectives. 
  • Report on a regular basis to regarding issues of need and/or concern. 
  • Perform intakes, explain occupancy agreements and performs discharge duties and documentation. 
  • In the event of a crisis or critical incident, immediately report to appropriate level. 
  • Oversee the daily operations of the STAY Program apartments.
  • Monitor health and safety of apartments, including ensuring maintenance and cleanliness of shared spaces. 
  • Assist youth in maintaining and cleaning their spaces though life skills and skill building. 
  • Represent the organization and program as required with various aspects of the community including; but not limited too; property management staff, schools, ODSP, York Regional Police and Children’s Aid Society and client family members. 
  • Connect with client family members to support and assist with family reintegration if/where possible. 
  • Liaise with neighbours, as necessary, to facilitate positive relations. Develop positive relationships with the communities being served by the program and with the general public. 
  • Collaborate with other departments to support STAY, including but not limited to Housing Workers, Youth Hub Staff and Transitions Program staff. 

Education and Skills Required: 
  • Post-Secondary degree/diploma Child/youth related field (e.g. Child and Youth, Social Service Worker, Social Worker, Psychology, Sociology) or the equivalent combination of education and experience working with youth.  
  • Minimum of three years’ experience working with “at-risk” or street involved youth.
  • Current First Aid/CPR certification, current vulnerable sector screening (criminal background check), car and valid driver’s license with a clean driver’s abstract.
  • Demonstrated extensive knowledge of working with youth, including understanding of the regulatory environment (e.g. CFSA).  
  • Demonstrated client focused counselling skills and role modelling.  
  • Must possess excellent communication skills and have the ability to be adaptable with a flexible approach taking into consideration the unique qualities of each client.  
  • Exceptional interpersonal skills that promote positive team building, negotiation and conflict resolution.  
  • Will possess a broad knowledge of community resources and the ability to strongly advocate for clients and professional referrals.  


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