Greeter

2 months ago

Vancouver, Canada Transcend Specialized Dentistry Full time

Job Title: Clinic Greeter 

Job Summary: We are seeking a warm, professional, and detail-oriented individual to serve as our Clinic Greeter and Patient Experience Coordinator. This role is crucial in creating a welcoming, comfortable, and luxurious environment for our patients. The ideal candidate will have a passion for hospitality, an eye for detail, and the ability to maintain a calm and friendly demeanor in a fast-paced clinical setting.

Location: Downtown Vancouver - Transcend Specialized Dentistry

Position Type: Part-time (3 days a week) with potential to transition to full-time (5 days a week)

Hours: 8:30 AM - 5:30 PM (No evenings or weekends, unless requested)

Salary Range: $24 - $28 per hour, depending on experience

Key Responsibilities:

   - Warmly welcome patients as they enter the clinic

   - Offer and serve beverages (water, coffee, tea) to patients

   - Provide intake forms on iPad and help as needed

   - Check patients in on Curve (practice management software)

   - Manage the patient waiting area, ensuring comfort and satisfaction

   - Improve communication and customer service to provide 5-star level hospitality

   - Manage clinic aesthetics, including flower arrangements and decor

   - Ensure tidiness of washroom, staff room, and reception (including managing dishwasher and laundry tasks)

   - Monitor and adjust clinic ambiance (lighting, temperature, music) for optimal patient comfort

   - Update patient names on treatment room TV screens and edit and print patient aesthetic before-and-after printouts 

   - Edit videos suitable for social media use

   - Maintain clear organization of Social Media content folders on Google Drive

   - Coordinate and schedule team meetings

   - Provide occasional support in answering phones when needed

   - Handle online orders and purchases for administrative needs

Required Skills and Qualifications:

- High school diploma or equivalent; associate's degree in hospitality or related field preferred

- 2+ years of experience in a customer service or hospitality role

- Excellent interpersonal and communication skills

- Strong attention to detail and ability to anticipate needs

- Proficiency in basic computer skills and calendar management

- Ability to maintain a professional appearance and demeanor at all times

- Physical ability to stand for extended periods and perform light cleaning duties

Desired Qualities:

- Warm, friendly, and approachable personality

- Ability to remain calm and composed in busy or stressful situations

- Proactive problem-solver with a "can-do" attitude

- Discretion and ability to maintain patient confidentiality

- Flexibility to adapt to changing needs and priorities

- Genuine enthusiasm for creating exceptional patient experiences

Experience in a medical or dental office setting is a plus, but not required. The ideal candidate will have a background in high-end hospitality, luxury retail, or concierge services, with a proven track record of providing exceptional customer experiences.

This position requires full-time presence at the greeter desk during clinic hours, with the ability to manage multiple tasks while maintaining a welcoming presence for patients. The successful candidate will play a crucial role in shaping patients' experience at our clinic and contributing to their overall satisfaction with their visit.

Additional Information:

  • Single location practice; no travel between offices required
  • Start date: As soon as the right candidate is found

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