Greeter

4 months ago

Vancouver, Canada Transcend Specialized Dentistry Full time

**Job Title: Clinic Greeter**

Location: Downtown Vancouver - Transcend Specialized Dentistry

Position Type: Part-time (2-3 days/week) with potential to transition to full-time

Hours: 8:30 AM - 5:30 PM (No evenings or weekends, unless requested)

Salary Range: $20 - $28 per hour, depending on experience

**Key Responsibilities**:
1. Patient Greeting and Hospitality (50%)
- Warmly welcome patients as they enter the clinic
- Offer and serve beverages (water, coffee, tea) to patients
- Provide a 5-star hospitality experience throughout the patient's visit
- Assist patients with any non-dental needs or questions
- Manage the patient waiting area, ensuring comfort and satisfaction

2. Clinic Appearance and Ambiance (30%)
- Maintain overall cleanliness and organization of the reception area, hallways, and washrooms
- Manage clinic aesthetics, including flower arrangements and decor
- Ensure proper functioning of ambiance elements (music system, Aromatech, etc.)
- Monitor and maintain the cleanliness and organization of the staff kitchen
- Manage laundry tasks, including folding and restocking towels
- Load and unload dishwasher at the start and end of each day

3. Patient Experience Enhancement (15%)
- Update patient names on treatment room TV screens
- Manage the hot towel machine, ensuring it's turned on/off at appropriate times
- Continuously monitor and adjust clinic ambiance (lighting, temperature, music) for optimal patient comfort

4. Administrative Support (5%)
- Update the clinic calendar to accurately reflect patient arrival status
- Coordinate and schedule all team meetings
- Perform other administrative tasks as assigned
- Occasional support in answering phones

**Required Skills and Qualifications**:

- High school diploma or equivalent; associate's degree in hospitality or related field preferred
- 2+ years of experience in a customer service or hospitality role
- Excellent interpersonal and communication skills
- Strong attention to detail and ability to anticipate needs
- Proficiency in basic computer skills and calendar management
- Ability to maintain a professional appearance and demeanor at all times
- Physical ability to stand for extended periods and perform light cleaning duties

**Desired Qualities**:

- Warm, friendly, and approachable personality
- Ability to remain calm and composed in busy or stressful situations
- Proactive problem-solver with a "can-do" attitude
- Discretion and ability to maintain patient confidentiality
- Flexibility to adapt to changing needs and priorities
- Genuine enthusiasm for creating exceptional patient experiences

**Additional Information**:

- Single location practice; no travel between offices required

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