![Black & McDonald](https://media.trabajo.org/img/noimg.jpg)
Bilingual Service Desk Analyst
3 weeks ago
ABOUT THIS CAREER OPPORTUNITY
Black & McDonald’s Corporate Service Group is growing If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to the Service Desk Team Lead.
The Bilingual Service Desk Analyst provides day-to-day consultation, training, instruction, troubleshooting, and problem-solving to computer users for hardware, software, network, and related computer systems and peripheral devices. Using effective communication, technical and analytical skills, support is provided by phone, email, and/or using a ticket management system.
DUTIES & RESPONSIBILITIES
Communicate comfortably to employees at all business levels in both French and English Handle telephone calls, e-mails, and other requests for support in a skilled and professional manner Administer and maintain user accounts, permissions, and access rights (Microsoft Intune, AD etc.) Set up all equipment, including hardware and software upgrades and provide ongoing support. Track, monitor and accurately document requests to timely resolution and follow up as needed. Utilize resources such as knowledge bases, help desk tools, and websites to provide solutions to end users. Identify and escalate priority incidents to next-level support and/or 3rd party vendors. Functional knowledge of current technologies, protocols, and standards Ensure the security and confidentiality of all information managed by the Information Technology group in support of the company’s operationsCOMPETENCY REQUIREMENTS
Communicates Effectively Continuous Learning Customer Focus Holds Self and Others Accountable Problem Solving and Innovation Teamwork and Collaboration Values and Respects OthersEDUCATION REQUIREMENTS
Post-secondary education in a related fieldWORK EXPERIENCE REQUIREMENTS
1-3 years of experience in a similar role Experience with IT ticketing systemsSKILLS, ABILITIES, AND OTHER REQUIREMENTS
Must be able to speak, read and write in English and business French. Proficient in Windows Operating Systems and Microsoft Office applications. ITIL, A+, and Net+ or similar certifications would be an asset.Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
A family business with family values
Interesting and challenging work
Collaborative and supportive work culture
Empowered people with ambitious goals
Team events and outings year-round
Competitive compensation and benefits packages
-
Bilingual Service Desk Analyst
2 months ago
Montreal, Canada Black & McDonald Limited Full timeABOUT THIS CAREER OPPORTUNITY Black & McDonald’s Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to the...
-
Bilingual Service Desk Analyst
2 months ago
Montreal, Canada Black & McDonald Limited Full timeABOUT THIS CAREER OPPORTUNITY Black & McDonald’s Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to the...
-
Bilingual Service Desk Analyst
2 months ago
Montreal, Canada Black & McDonald Limited Full timeABOUT THIS CAREER OPPORTUNITY Black & McDonald’s Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to the...
-
Bilingual Service Desk Analyst
5 hours ago
Montreal, Quebec, Canada Black & McDonald Full timeABOUT THIS CAREER OPPORTUNITY Black & McDonald's Corporate Service Group is growing If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to the...
-
Service Desk
35 minutes ago
Montreal, Quebec, Canada Atlantis IT group Full timeService desk - BilingualMontreal, QC - Ful TimeRequired Skills:Should be efficient in understanding business requirements and negotiate with business if they are doable.Key Skills:Responsible for providing Bilingual Customer Service Support.Service Now reporting, perform ticket analytics, helpdesk analyst.providing L1/L1.5 support, excellent customer...
-
Service Desk Analyst
4 weeks ago
Montreal, Canada Motion Recruitment Full timeTitle: Service Desk Analyst Location: Montreal, Quebec H3A 1G1, Canada ABOUT THE ROLE TEAM: Our ServiceDesk in Montreal is a key\pillar in enabling our customer to maximize the use of our solutions. Reporting to the Regional Manager of the ServiceDesk the Analyst is overall responsible for the ex
-
Consultant] [Service Desk Analyst, IT Support
1 month ago
Montreal, Canada Genpact Full timeWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
-
Consultant] [Service Desk Analyst, IT Support
2 weeks ago
Montreal, Canada Genpact Full timeWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
-
Consultant Service Desk Analyst, IT Support
5 hours ago
Montreal, Quebec, Canada Genpact Full timeJob Description - Consultant] [Service Desk Analyst, IT Support] (ITO Consultant] [Service Desk Analyst, IT Support] - ITO078307 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies...
-
Service Desk Analyst
3 weeks ago
Montreal, Canada Experience AI Solutions Full timeService Desk Analyst Start Date : as soon as possible. Type of employment : 12-month contract Number of Positions: 1 Location: Montreal, Quebec (3 days per week in the office, 2 days remote) Language skills : Strong English communication skills are required. Perks: Work for a multinational, award-winning, socially responsible company with an...
-
Service Desk Analyst
4 weeks ago
Montreal, Canada Experience AI Solutions Full timeService Desk Analyst Start Date: as soon as possible. Type of employment: 12-month contract Number of Positions:1 Location:Montreal, Quebec (3 days per week in the office, 2 days remote) Language skills: Strong English communication skills are required. Perks:Work for a multinational, award-winning, socially responsible company with an operational presence...
-
Service Desk Analyst
4 weeks ago
Montreal, Canada Aversan Inc. Full timeReporting to the Regional Manager of the Service Desk, the Analyst is overall responsible for the execution of Standard Operating Procedures related to ITIL Processes such as Incident Management and Request Fulfillment. You will interact with the various functions such as Engineering & Technology, C
-
Montreal, Canada Genpact Full timeJob Description - Consultant (Service Desk Analyst, IT Support) (ITO078208) Consultant (Service Desk Analyst, IT Support) - ITO078208 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the...
-
Montreal, Canada Genpact Full timeJob Description - Consultant [Service Desk Analyst, IT Support] (ITO078208) Consultant [Service Desk Analyst, IT Support] - ITO078208 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the...
-
Montreal, Canada Genpact Full timeJob Description - Consultant [Service Desk Analyst, IT Support] (ITO078208) Consultant [Service Desk Analyst, IT Support] - ITO078208 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the...
-
Montreal, Canada Genpact Full timeJob Description - Consultant [Service Desk Analyst, IT Support] (ITO078208) Consultant [Service Desk Analyst, IT Support] - ITO078208 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the...
-
Montreal, Canada Genpact Full timeJob Description - Consultant] [Service Desk Analyst, IT Support (ITO078308) Consultant] [Service Desk Analyst, IT Support - ITO078308 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the...
-
Montreal, Canada Genpact Full timeJob Description - Consultant] [Service Desk Analyst, IT Support] (ITO078307) Consultant] [Service Desk Analyst, IT Support] - ITO078307 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the...
-
Montreal, Canada Genpact Full timeJob Description - Consultant] [Service Desk Analyst, IT Support (ITO078308) Consultant] [Service Desk Analyst, IT Support - ITO078308 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the...
-
Montreal, Canada Genpact Full timeJob Description - Consultant) (Service Desk Analyst, IT Support (ITO078308) Consultant) (Service Desk Analyst, IT Support - ITO078308 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the...