Bartender Supervisor

STATE & MAIN KITCHEN AND BAR

State & Main is an upscale, casual dining brand with locations across Canada. Our warm, energetic restaurants offer approachable elevated comfort foods, paired with craft cocktails and a broad range of wines.

Our team shares a passion for delivering a quality experience to our guests. If you’re a hardworking, fun-loving person who enjoys the fast pace of the restaurant industry, we’d love to meet with you

Our family of companies include Original Joe’s Restaurant & Bar, Elephant & Castle Pub and Restaurant, Anejo Restaurant and Blanco Cantina. We never stop looking for unique individuals who can infuse our restaurant and corporate workplaces with original ideas, creative solutions, and an extraordinary guest experience. We offer competitive wages, a comfortable work environment, flexible hours, benefit packages (for those who qualify) and a chance to grow right alongside us. By joining State & Main your future career opportunities are endless

Job Title Bartender Supervisor What You’ll Do: You will report to the General Manager (although this may vary from time to time depending who is on shift). You will:

• Build beverages to spec to ensure that guests receive a remarkably consistent beverage experience
• Genuinely connect and communicate with every guest at the bar and every guest that you interact with (even if they aren’t at a bar seat)
• Ensure the cooler and back-bar is stocked and garnishes are prepped • Ensure beer dispensing equipment is in optimal condition
• Evening bartenders may be involved in closing duties including: server cash reports, running closing reports, cash handling, breaking down the bar
• Take the time to effectively learn and memorize new menu items and procedures
• Effectively finesse the menu and communicate your vast knowledge and expertise about food and bar menus with ease
• Proactively assist all front of house employees with table maintenance, running food, assisting to take payments, etc.
• Continuously ensure that every guest leaves satisfied and happy with their experience. In the event of a concern or conflict, you will immediately involve a Manager to positively resolve the situation
• Be knowledgeable regarding allergy policies and procedures to ensure that guests are not at risk of an allergic reaction
• Work each shift with a safety mindset. Be proactive in regards front of the house and back of the house safety (food safety, potential hazards for employees or guests)
• Live our core values during every shift: Taking Care of People Who You Are:
• You are a genuine, charming, vibrant and team-oriented individual
• You might have a minimum of 1 year front of house restaurant experience. We will consider the right person, with the right attitude who can back-up their abilities through previous work, or involvement in teams (school, work or sports)
• You pride yourself on your customer service skills, your ability to make people feel at home, your reliability, and your ability to keep upbeat even during the busiest shifts
• You are solution focused and resourceful – you think on your feet effectively to find resolutions to situations
• You are able to manage time effectively and prioritize tasks without skipping a beat
• You can easily and quickly become a part of a team and you are a great communicator
• You might have future aspirations to be employed as Store Management or in our Corporate team

Bartender Supervisor responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

To be successful in this role, you’ll need management skills and experience, We want you to know how to oversee the dining room, check-in with customers and balance seating capacity.

We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities

• Coordinate daily Front of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements

• Proven work experience as a Restaurant Supervisor, Hospitality Supervisor similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software.
• Strong leadership, motivational and people skills
• Acute financial management skills

Job Types: Full-time, Part-time, Permanent

Salary: From $20 per hour

Schedule:

• Day shift
• Evening shift
• Night shift

Supplemental pay types:

• Tips

Experience:

• serving: 2 year (preferred)
• Bartending: 2 year (preferred)