Dining Room Supervisor

5 months ago

Vaughan, Canada State & Main Kitchen & Bar Full time

We are looking for a Dining Room Supervisor to assist in leading Front of House aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

Dining Room Supervisor responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

To be successful in this role, you’ll need management skills and experience, We want you to know how to oversee the dining room, check-in with customers and balance seating capacity.

We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

**Responsibilities**
- Coordinate daily Front of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations

**Requirements**:

- Proven work experience as a Restaurant Supervisor, Hospitality Supervisor similar role
- Proven customer service experience as a manager
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software.
- Strong leadership, motivational and people skills
- Acute financial management skills

**Salary**: Starting at $18/hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care

Schedule:

- Night shift
- Weekends

Supplemental pay types:

- Bonus pay

**Experience**:

- Management: 2 year (required)

Work remotely:

- No

**REQUIREMENTS**:

- Minimum 5 Year Restaurant Experience
- 2 Years Management Experience
- 2 Years Server/Bartender Experience

**Casual that’s a cut above, that’s State & Main. A comfortably elevated atmosphere that gives people a downtown vibe without the commute.

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