Consultant Workforce Manager

4 weeks ago

Montreal, Canada ADP Full time

Titre du poste: WFM Consultant

ADP recrute un consultant en gestion des effectifs. Dans ce poste, vous serez responsable de mettre en œuvre et de soutenir la solution ADP Workforce Manager afin d'atteindre tous les indicateurs de performance clés du département, en fournissant avec succès des services de conseil et d’implantation aux clients ADP, conformément aux normes et délais convenus.

Vous agirez en tant que lien fonctionnel et technique entre ADP et le client.

Il s'agit d'un poste orienté client, vous interagirez directement avec les clients, gérerez les conversations, la collecte de données et effectuerez les activités nécessaires avec le client pour les migrations de projets. Nous nous efforçons de faire en sorte que chaque interaction soit guidée par nos valeurs fondamentales : Expertise visionnaire, L'intégrité avant tout, Excellence du service, Inspiration de l'innovation, Chaque personne compte, Axé sur les résultats et Responsabilité sociale.

Principales responsabilités :

  • Effectuer des ateliers pour recueillir des informations sur les besoins du client.
  • Concevoir et documenter la solution du client, y compris les exigences commerciales, les spécifications d'interface et toutes autres spécifications requises selon la méthodologie et la portée du projet d'ADP.
  • Prendre en charge la configuration et travailler avec d'autres équipes/domaines pour livrer et effectuer des tests unitaires du système tel que conçu.
  • Assumer la responsabilité des problèmes et des écarts entre les besoins du client et le produit ADP WFM et travailler avec d'autres équipes/domaines pour les résoudre.
  • Guider le client dans la préparation des activités de test (scripts de test, scénarios).
  • Soutenir les clients lors des phases d'Acceptation Utilisateur, de Test Parallèle et de Mise en service.
  • Soutenir la prestation de formation.
  • Soutenir les activités de migration de données telles que le nettoyage, la cartographie et la conversion des données.
  • Assurer la transmission à l'équipe des services aux clients conformément à la méthodologie de transfert d'ADP.
  • Effectuer d'autres tâches connexes assignées.

 

Expérience :

  • Solide expérience de mise en œuvre de UKG Workforce Central / Workforce Dimensions / ADP WFM.
  • Expérience démontrée dans un rôle de mise en œuvre.
  • Expérience de travail avec des équipes multifonctionnelles.
  • Solide connaissance des systèmes de paie, de ressources humaines et de gestion du temps.
  • Excellentes compétences en communication (écrite et verbale) et en présentation.
  • Expérience de l'animation de sessions de formation/de présentation de solutions.
  • Capacité à travailler de manière autonome ainsi qu'en équipe.

 

Certifications/Qualifications préférées :

  • Diplôme d'études supérieures dans un domaine connexe préféré.
  • Achèvement de la formation UKG Workforce Central / Workforce Dimensions ou ADP Workforce Manager.
  • Rôle technique dans un environnement de mise en œuvre, de service client ou de service à la clientèle.
  • Compétences avancées en Microsoft PowerPoint, Excel et Word.

 

Compétences :

  • Mise en œuvre de bout en bout
  • Responsabilité des résultats
  • Amélioration des processus
  • Gestion des risques et conformité
  • Gestion de projet
  • Gestion des parties prenantes
  • Rapports et analyses
  • Connaissance des produits

 

Job Title: WFM Consultant

ADP is hiring a WFM Consultant. In this position, you will Implement and support the ADP Workforce Manager Solution to achieve all departmental KPIs through the successful provision of consulting and implementation services to ADP Clients in line with agreed standards and timeframes.

Act as functional and technical liaison between ADP and the client.

This is a client facing role, you will connect with clients directly, manage conversations, data collation, and perform necessary activities with the client for the migrations of projects. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

Key Responsibilities:

* Perform workshops to gather information on the client's requirements.
* Design and document the client's solution including business requirements, interface specifications and any other specifications required according to ADP's methodology and project scope.
* Take ownership of the configuration and work with other teams/streams/areas to deliver and unit test the system as designed.
* Take ownership of issues and gaps between client requirement and ADP WFM product and work with other teams/streams/areas to resolve them.
* Provide guidance to the client in preparing testing activities (test scripts, scenarios).
* Support clients through the User Acceptance, Parallel Testing and Go-Live phases.
* Support training delivery.
* Support data migration activities like data cleansing, mapping and conversion.
* Ensure handover to client services following ADP handover methodology.
* Perform other related duties as assigned.


Experience:

* Strong experience in implementing UKG Workforce Central / Workforce Dimensions /ADP WFM.
* Demonstrated experience in an Implementation role.
* Experience working cross functional teams.
* Strong knowledge of Payroll, Human Resources of Time Management systems.
* Excellent communication (written and verbal) and presentation skills.
* Experience conducting training/solution walkthrough sessions.
* Ability to work autonomously as well as in a team environment.

 

Preferred Certifications / Qualifications:

*Tertiary qualification in a related field preferred.
*Completion of UKG Workforce Central / Workforce Dimensions or ADP Workforce Manager training.
*Technical role in an implementation, client service, or customer service environment.

*Advanced Microsoft PowerPoint, Excel, and Word skills


Skills:

* End to End Implementation
* Results Accountability
* Process Improvement
* Risk Management & Compliance
* Project Management
* Stakeholder Management
* Reporting & Analysis
* Product knowledge

 

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