Manager, Systems Operations

2 weeks ago

Halifax Regional Municipality, Canada Dalhousie University Full time
Job Summary

Information Technology Services (ITS) is dedicated to a constructive, team-orientated environment, gathering varied perspectives, sharing knowledge, and building effective partnerships that enable our partners to achieve their goals by advising, providing solutions, and delivering service excellence in alignment with the University’s mission and goals. Reporting to the Director, Systems Operations, the Manager plays a crucial role in designing and implementing robust, scalable, and secure systems and storage solutions. This position manages and mentors a team of systems and storage administrators responsible for implementation and reliable operation of core infrastructure systems.

Key Responsibilities

Lead the design and architecture of complex, enterprise-level systems and storage that align with strategic plans and standards. Oversee the implementation and operation of systems and storage solutions, ensuring optimal performance, availability, reliability, and security. Evaluate and recommend storage technologies, staying abreast of industry trends and advancements. Provide leadership and supervision of the systems operations team. Establish priorities and collaborate with technical team leads. Lead the troubleshooting and resolution of complex technical issues, coordinating with relevant teams and vendors. Conduct post-incident reviews and implement preventive measures to minimize future occurrences.

Note

The successful applicant will be eligible for hybrid work (combination of in-person work on campus and remote work) as agreed by all parties based on operational requirements and university guidelines.

Required Qualifications

Undergraduate degree in Computing Science or other information technology related field with five to seven years’ experience in system and storage architecture and operations (or an equivalent combination of training and experience). Supervisory or management experience in a large and complex environment. Demonstrated ability to maintain strong working relationships, to engage and influence stakeholders. Good understanding of relevant legislative and compliance requirements. Excellent written and interpersonal communication skills.

Assets

- Experience with Dell/EMC Servers and Storage with VMWare virtualization, RedHat Enterprise Linux and Satellite, Ansible, Solaris, Puppet, C, PERL, PHP, MySQL, PostgresSQL, Nagios, Commvault Simpana, BIND DNS, SecurID 
- Deep understanding of networking protocols

Job Competencies

The successful candidate is expected to demonstrate proficiency in Dalhousie’s core and leadership competencies in particular:

- Respect & Inclusion
- Relationship Building
- Resource & Process Management
- Accountability for Performance & Results
- Change & Innovation

Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

Application Consideration

Applications from current university employees and external candidates are assessed concurrently. Current university employees will be given special consideration.

We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or Human Resources.

Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous persons (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community.

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