![EightSix Network](https://media.trabajo.org/img/noimg.jpg)
ITSM Project Manager
4 weeks ago
Job Description
On-site role in Montreal.
About the Role
The IT Service Management (ITSM) Project Manager will be a hands-on role responsible for establishing and managing ITSM processes. Reporting to the IT Service Management Manager, this role will be crucial in embedding a culture of continuous improvement, literally building processes from scratch and identifying non-value-added tasks. By using ITIL best practices to manage IT services and Six Sigma principles to minimize variability and defects, the ITSM Project Manager will ensure the organization is both responsive and proactive in managing IT services. This approach will ultimately reduce negative end-user impact, enhance user experience, increase productivity, and manage business risks.
Strong project management skills are essential for engaging with different teams, managing change, and driving continuous improvement. The ideal candidate will be well-versed in ITIL and Six Sigma methodologies, with experience in maturing these functions in previous roles.
The ITSM Project Manager
Responsibilities
Continuous Improvement (45%)
• Collaborate with IT teams to identify gaps and inefficiencies in operations, proposing and executing improvement solutions.
• Document lessons learned and identify areas for continuous improvement through Problem, Change, and Knowledge Management.
• Own and maintain documentation, including reviewing, updating, formatting, and publishing Knowledge base Articles.
• Lead workshops to ensure alignment of requirements and solutions across technical and business teams.
• Support the design and implementation of ServiceNow integrations, including IT Operations Management (ITOM).
Reporting/Communication (20%)
• Draft and authorize IT communications for distribution to targeted audiences.
• Assist in creating and maintaining IT operational workflows, knowledge documents, reports, portal content, and communications to IT and business customers.
• Work with IT Leadership to align SLAs and support activities with business needs.
• Assist in preparing presentations and summaries for executive and key leadership.
• Define KPIs and build dashboards to showcase process improvements over time.
Problem Management (20%)
• Establish Problem Management processes with the support of the ITSM Manager.
• Identify and document systemic issues, prioritizing resolution of high-priority issues.
• Keep high-priority issues at the forefront of the resolving team’s efforts.
Governance (15%)
• Chair weekly Infrastructure Change Advisory Board (CAB) meetings and measure process compliance.
• Facilitate major incident conference bridges, accurately logging attendees, timelines, and troubleshooting steps.
• Assist with Incident, Problem, Service, and Change Management functions by analyzing trends and patterns.
• Support Business Continuity/Disaster Recovery Planning and Execution, updating and creating policy documents.
• Provide 24x7 on-call support for assigned weeks as a secondary/tertiary point of contact for all high-priority issues.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Business, Engineering, Project Management, Service Management, or a related field.
• Minimum of 3 years of IT Service Management experience.
• Experience operating within an ITIL or ITSM aligned organization.
• Strong experience with ServiceNow reporting and administration (preferred).
• Technical experience with IT infrastructures, applications, and databases.
• Excellent critical thinking, decision-making, problem-solving, and root cause analysis skills.
• Strong interpersonal skills, comfortable holding others accountable.
• Experience with Microsoft Project, Microsoft Visio, or other organizational tools.
• Exceptional written and verbal communication skills, with the ability to interact at all levels of the organization.
• Willingness to obtain industry certifications within the first 60 days of employment.
Preferred Certifications:
• ITIL 4 Foundation or higher
• ServiceNow Certified System Administrator
• Six Sigma Green Belt or higher
Requirements:
Work Permit-
ITSM Project Manager
4 weeks ago
Montreal, Quebec, Québec, Canada Retailogists Full timeOn-site role in Montreal.About the RoleThe IT Service Management (ITSM) Project Manager will be a hands-on role responsible for establishing and managing ITSM processes. Reporting to the IT Service Management Manager, this role will be crucial in embedding a culture of continuous improvement, literally building processes from scratch and identifying...
-
ITSM Manager
2 weeks ago
Quebec City, Canada EightSix Network Full timeJob Description 1. About our Client: Our client is a pioneering leader in the e-training industry, providing advanced training solutions to critical industries worldwide. With a focus on optimizing operations and enhancing performance through integrated data and cutting-edge technology, our client supports over 50 million trainings annually. They...
-
Analyste en Technologie
2 weeks ago
Quebec City, Canada Beneva Full timeTitre d'emploi: Analyste en technologie - ITSM Statut: Temporaire (Durée déterminée) Sommaire: Poste temporaire d’une durée de 12 mois (possibilité de renouvellement) Comme analyste en technologie au sein de la Direction - soutien aux centres de services TI (ITSM/GSTI), vous interviendrez dans les infrastructures des systèmes en gestion de...
-
Gestionnaire de Projet
3 weeks ago
Quebec City, Canada Colliers Project Leaders Full timeOverview: At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients’ needs across the built environment. The work we do makes a difference in communities and for the people who live there. We have a passion for it. Our commitment to realizing our clients' vision inspires us to look beyond the immediate - to the...
-
Gestionnaire de Projet
4 weeks ago
Quebec City, Canada Colliers Project Leaders Full timeOverview: At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients’ needs across the built environment. The work we do makes a difference in communities and for the people who live there. We have a passion for it. Our commitment to realizing our clients' vision inspires us to look beyond the immediate - to the ...
-
Gestionnaire de Projet
4 weeks ago
Quebec City, Canada Colliers Project Leaders Full timeSurvol: Nous livrons des solutions en gestion de projets dans le domaine de la construction de bâtiments et d’infrastructures pour répondre aux besoins de nos clients à travers l’industrie. Notre travail fait une différence en optimisant les collectivités et en améliorant la vie des gens qui y vivent. Cela nous passionne! Nous sommes déterminés...
-
Gestionnaire de Projet
3 weeks ago
Quebec City, Canada Colliers Project Leaders Full timeSurvol: Nous livrons des solutions en gestion de projets dans le domaine de la construction de bâtiments et d’infrastructures pour répondre aux besoins de nos clients à travers l’industrie. Notre travail fait une différence en optimisant les collectivités et en améliorant la vie des gens qui y vivent. Cela nous passionne! Nous sommes déterminés...
-
Gestionnaire de Projet Adjoint(E)
3 weeks ago
Quebec City, Canada Colliers Project Leaders Full timeOverview: At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients’ needs across the built environment. The work we do makes a difference in communities and for the people who live there. We have a passion for it. Our commitment to realizing our clients' vision inspires us to look beyond the immediate - to the ...
-
Project Manager
4 weeks ago
Quebec City, Canada Relation1 Full timeOSF Digital is a digital transformational specialist and leading global commerce solutions organisation. With a tight-knit, multi-cultural team of over 1,000 employees and 40 global locations, we have defined ourselves by delivering complex, high-profile projects for some of the world's biggest brands (L'Oreal Canada, CanadaLife, Kal Tire, Burton, and Post...
-
Gestionnaire de Projet Adjoint.e
3 weeks ago
Quebec City, Canada Colliers Project Leaders Full timeOverview: At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients’ needs across the built environment. The work we do makes a difference in communities and for the people who live there. We have a passion for it. Our commitment to realizing our clients' vision inspires us to look beyond the immediate - to the...
-
Gestionnaire de Projet Adjoint(E)
4 weeks ago
Quebec City, Canada Colliers Project Leaders Full timeOverview: At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients’ needs across the built environment. The work we do makes a difference in communities and for the people who live there. We have a passion for it. Our commitment to realizing our clients' vision inspires us to look beyond the immediate - to the ...
-
Gestionnaire de Projet Adjoint(E)
4 weeks ago
Quebec City, Canada Colliers Project Leaders Full timeOverview: At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients’ needs across the built environment. The work we do makes a difference in communities and for the people who live there. We have a passion for it. Our commitment to realizing our clients' vision inspires us to look beyond the immediate - to the ...
-
Project Manager
4 weeks ago
Quebec City, Canada InCharge Energy Full time**The Opportunity** InCharge Energy is seeking a highly organized **Project Manager **to manage charging electrification rollouts. They will oversee turnkey electrical installations at facilities to enable fleets to convert to electric. The position reports directly to the Operations Manager. Key objectives include leading subcontractors to project...
-
Configurateur Servicenow
3 weeks ago
Quebec City, Canada Pôle Emploi Full timeRESPONSABILITÉS : - Concevoir, développer, configurer, intégrer et optimiser avec la solution ServiceNow; - Paramétrer et personnaliser des modules ServiceNow et ou implantation technique des différents modules (ITSM, CSM, NowPlatform, Mobile, ITBM, Sécurité, etc.); - Participer à des projets d'implantation de modules et instances, particulièrement...
-
Project Manager
4 weeks ago
Quebec City, Quebec, Québec, Canada Jump! Recruteurs Full timeAre you passionate about managing complex projects? Do you have solid experience in the construction of electrical substations? We have the job you need. Job Summary: Our client is looking for a senior project manager to supervise the construction of electrical substations. You will be responsible for complete project management, from planning to execution,...
-
Project Manager
1 week ago
Quebec City, Canada National Bank of Canada Full timeAs a project manager, you will work in close collaboration with the IT department, the Quality Efficiency team and users to ensure and optimize delivery times and quality. In collaboration with team members, define the best arrangement of tasks in order to develop a coherent whole, establish a calendar and a deadline. Monitor regularly to receive the latest...
-
Project Manager
4 weeks ago
Quebec City, Canada Jump! Recruteurs Full timeAre you passionate about managing complex projects? Do you have solid experience in the construction of electrical substations? We have the job you need. Job Summary: Our client is looking for a senior project manager to supervise the construction of electrical substations. You will be responsible for complete project management, from planning to execution,...
-
Project Manager
3 weeks ago
Quebec City, Canada Jump! Recruteurs Full timeAre you passionate about managing complex projects? Do you have solid experience in the construction of electrical substations? We have the job you need. Job Summary: Our client is looking for a senior project manager to supervise the construction of electrical substations. You will be responsible for complete project management, from planning to execution,...
-
Project Manager
4 weeks ago
Quebec City, Canada Jump! Recruteurs Full timeAre you passionate about managing complex projects? Do you have solid experience in the construction of electrical substations? We have the job you need. Job Summary: Our client is looking for a senior project manager to supervise the construction of electrical substations. You will be responsible for complete project management, from planning to execution,...
-
Project Manager
4 weeks ago
Quebec City, Quebec, Québec, Canada National Bank Full timeAs a project manager, you will work in close collaboration with the IT department, the Quality Efficiency team and users to ensure and optimize delivery times and quality. In collaboration with team members, define the best arrangement of tasks in order to develop a coherent whole, establish a calendar and a deadline. Monitor regularly to receive the latest...