Operations Supervisor

1 week ago

Peterborough, Canada Brink´s Full time

About the job

Reporting to the Branch Manager, The incumbent will be responsible for overseeing various lines of business (ARM/ATM/CIT, Vault, Safe & Key and Brinks Safe Products) at their assigned location. With an emphasis on team leadership (Union and Non-Union) and process improvement, ensuring proper operating procedures, and adherence to safety and security regulations, while maximizing profitability and maintaining customer service standards.

Responsibilities

Operations Management

Ensure minimum productivity standards for MAC (Customer Service Response Times) and Cash in Transit (Stops/Hour) Maintain routes in Ocean and schedule CIT runs out of the branch Responsible for daily opening of the vault; check-out & in of liability; vault balancing; providing direction and allocation of resources

Employee & Labour Relations

Ensure demonstration and promotion of both Company Values and Success Factors Engage in active communication with all branch employees to promote engagement & wellbeing Ensure grievances are addressed in a timely fashion; make recommendations for disciplinary actions; administration of applicable Collective Bargaining Agreement Ensure adequate staffing levels are maintained and scheduling creation and posting

Customer Service

Respond to customer inquiries as required and assist in finding solutions to any unresolved issues Completion of monthly customer SLA reporting

Security Protocol Enforcement

Compliance with procedures and processes are performed in accordance with the CSR/RMS and Regional requirements

Branch Health & Safety

Promote and ensure a physically and mentally safe working environment through the enforcement of all Health and Safety policies Investigate any workplace vehicle accidents or personal injuries in association with Joint Health & Safety Committees, ensuring findings and corrective action are reported and actioned as required  If acting as a Health and Safety Representative, participate in monthly Health and Safety meetings, complete building safety inspections and vehicle inspections Must complete the company standard Health & Safety training online

Administration

Record keeping; payroll functions; inventory control and supply ordering Maintain Petty Cash Month End reporting: review billing and provide appropriate approvals Invoice processing Data entry (internal inventory system) Selection and interviewing of candidates

Fleet Maintenance

Technical knowledge and ability to perform minor vehicle repairs and maintenance Ensure the fleet is in good working order and preventative maintenance schedules comply with company policy

Qualifications

Position Qualifications

Action-oriented, able to maintain composure under pressure Excellent organizational and communication skills Sound working knowledge of PC applications (Word, Excel, outlook) including on a mobile device Able to manage conflicts, and make accurate logical decisions Able to set targets, establish priorities and meet goals Can effectively recruit, hire and train staff as needed Strong internal and external customer focus Work effectively alone or in team scenarios Must have a restricted and non-restricted firearms license Must be able to work flex hours as required

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