Senior Content Strategist

3 weeks ago

Vancouver, Canada SAP Full time

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

About the Role:

We are seeking an experienced UX Content Strategist to join our SAP Concur User Experience team. As a valued member, you will play a pivotal role in deciphering user and business goals, influencing UX content decisions, and enhancing the SAP Concur product suite. Collaborating closely with UX Designers, brand managers, and product managers, you will contribute to the development of clear, delightful, and accessible user experiences that seamlessly align with customer, brand, and business objectives.

If you are an enthusiastic and self-motivated individual who thrives on tackling complex problems, your passion and skills would make you an excellent fit for our UX team. We are in search of a strategic, collaborative, and sustainable teammate who possesses a love for words and an unwavering commitment to achieving consistency and clarity in all aspects of our work.

Responsibilities:

  • Distill complex experiences across the suite of interconnected products into simple, clear journeys and digital communications that achieve goals.
  • Utilize analytics to inform content strategy, draft key performance indicators (KPIs), and measure performance while ensuring alignment with both customer and business needs.
  • Create and evolve deliverables such as content audits, gap analysis, content maps, content hierarchies, and customer journeys.
  • Oversee copy documentation management to guarantee a uniform, clear, and accessible experience throughout all touchpoints. Ensure alignment with standards, brand guidelines, and UX best practices, promoting consistency and clarity.
  • Collaborate with stakeholders to understand the business context, historical performance, and market insights.
  • Proactively seek out opportunities to improve our user experience and socialize recommendations among various stakeholders.
  • Work cross-functionally to develop a common language and shared understanding of success.

Qualifications:

  • 5+ years of experience in UX content strategy.
  • Basic understanding of UX research, behavioral and motivational principles, and biases that might inform content and UX choices.
  • In-depth understanding of content strategy, including content models, hierarchy, formats, etc.
  • Proven experience collaborating with UX teams to translate strategic objectives into effective content.
  • Proficient in interrogating briefs to grasp core fundamentals.
  • Capable of educating teams on content strategy principles and practical applications.
  • Strong leadership skills to advocate for work across diverse, cross-functional teams.

 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 385196  | Work Area: Solution and Product Management  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.
 

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