Senior Content Strategist

4 months ago

Vancouver, Canada SAP Full time

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

About the Role:

We are seeking an experienced UX Content Strategist to join our SAP Concur User Experience team. As a valued member, you will play a pivotal role in deciphering user and business goals, influencing UX content decisions, and enhancing the SAP Concur product suite. Collaborating closely with UX Designers, brand managers, and product managers, you will contribute to the development of clear, delightful, and accessible user experiences that seamlessly align with customer, brand, and business objectives.

If you are an enthusiastic and self-motivated individual who thrives on tackling complex problems, your passion and skills would make you an excellent fit for our UX team. We are in search of a strategic, collaborative, and sustainable teammate who possesses a love for words and an unwavering commitment to achieving consistency and clarity in all aspects of our work.

Responsibilities:

Distill complex experiences across the suite of interconnected products into simple, clear journeys and digital communications that achieve goals. Utilize analytics to inform content strategy, draft key performance indicators (KPIs), and measure performance while ensuring alignment with both customer and business needs. Create and evolve deliverables such as content audits, gap analysis, content maps, content hierarchies, and customer journeys. Oversee copy documentation management to guarantee a uniform, clear, and accessible experience throughout all touchpoints. Ensure alignment with standards, brand guidelines, and UX best practices, promoting consistency and clarity. Collaborate with stakeholders to understand the business context, historical performance, and market insights. Proactively seek out opportunities to improve our user experience and socialize recommendations among various stakeholders. Work cross-functionally to develop a common language and shared understanding of success.

Qualifications:

5+ years of experience in UX content strategy. Basic understanding of UX research, behavioral and motivational principles, and biases that might inform content and UX choices. In-depth understanding of content strategy, including content models, hierarchy, formats, etc. Proven experience collaborating with UX teams to translate strategic objectives into effective content. Proficient in interrogating briefs to grasp core fundamentals. Capable of educating teams on content strategy principles and practical applications. Strong leadership skills to advocate for work across diverse, cross-functional teams.

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