Digital Product Manager

2 weeks ago

Toronto, Canada Fidelity Investments Full time

Description

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. 

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

The Opportunity

The Digital Product Manager is responsible for ensuring that Fidelity’s Digital Marketing products and platforms are developed so that they meet the goals of driving business results, integrating data, delighting users and that they continuously evolve to meet changing market demands and new opportunities. With this mandate, they own the product backlog to deliver features and enhancements that achieve those goals.

As the member of the team primarily responsible for driving a process of Continuous Discovery and Delivery, it is the Digital Product Manager that is primarily responsible for ensuring that all product risks are identified early and continuously through the product development lifecycle, that all key stakeholders (including, but not limited to: Marketing, Product, Sales, Corporate Affairs, Advanced Analytics, Development, QA, DevOps, Operations, Compliance) are engaged continuously and collaboratively, driving toward each release or deliverable throughout the product lifecycle

What You Will Do

Focusing discussion and decision-making framework away from features, and onto what business problems are being solved to improve client experience Maintaining a vital iterative pipeline of innovation based on ongoing feedback and user testing, business needs and collaboration with all stakeholders for Marketo, Salesforce, Fidelity.ca and any other integrations for Marketing Automation or Digital Experience. Facilitating opportunity assessment discussions as a means of prioritization: identifying and communicating objective, key results, target market and customer problems being addressed Ensuring high quality of data and reporting from Fidelity.ca and Adobe Analytics to understand campaign effectiveness and implement improvements Instrumenting, tracking and reporting on success metrics to all stakeholders Being accountable for how and when product enhancements are released into production as Product Owner

What We’re Looking For

Completed University Degree in Marketing, Business, Arts, IT-related background or equivalent working experience 5+ years of relevant experience within digital product management as a product owner 2+ years working as a product owner, business analyst or technical role 3+ years in large scale technology implementations or website redesign across an organization Experience creating Agile product roadmaps, backlogs, business case development and ROI reporting Experience with user analytics tools such as Adobe Analytics Experience with IOS and Android mobile application development practices (i.e., native, hybrid, or both) Certified Scrum Product Owner (CSPO) designation is preferred

The Expertise You Bring:

Working knowledge of Agile methodologies such as Scrum, Kanban, Lean, XP etc. Strong critical thinking and problem-solving skills Product strategy development driven by customer and business goals, key metrics and outcomes Experience in user behavioral analytics tools and methodologies Excellent communication and leadership skills, both written and oral The ability to drive consensus amongst key stakeholders Leadership and presentation skills to passionately articulate product vision throughout the organization.

Current work authorization for Canada is required for all openings.

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