Executive Housekeeper

3 weeks ago

Banff, Canada Royal Canadian Lodge Full time

Position: Executive Housekeeper ( Royal Canadian Lodge and Charltons Banff)

THE COMPANY:

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

To learn more about InnVest Hotels, visit

THE ROLE:

The Executive Housekeeper is primarily responsible for the planning, organization, and supervision of the day-to-day operations of the housekeeping department. This position involves maintaining the company’s set policies and procedures, ensuring superior housekeeping standards are maintained, overseeing laundry operations and inventory management & cost control.

ACTIVITIES:

The duties and responsibilities for the Executive Housekeeper include, but are not limited to the following:

Ensuring the highest standards of cleanliness is achieved throughout both hotels by all members of the housekeeping department. Performing daily quality control inspections of bedrooms, common areas, & storage areas. Preparation of the daily work assignments for all departmental employees. Closely monitoring departmental labour and expenses as outlined in the Housekeeping operating budget. Performing monthly linen inventories. Ordering cleaning products and ensuring they are used effectively. Administering of the property’s lost & found procedures. Ensuring a positive, team oriented spirit is maintained among all co-workers by practising open communication, empathy, and support. Oversee the recruitment, training, and continual development of all housekeeping staff. Ensure consistent delivery of performance appraisals, recognition, incentive programs, and departmental meetings. Being fully knowledgeable of the company’s policies and procedures and the administration of these policies. Attend all Management Team meetings. Perform the duties of Manager on Duty on a rotating basis with other Department Heads as scheduled. Trained in all sub-departments of the Housekeeping Department for emergency situations. Conduct A.M. and P.M. occupancy status reports and verify current and accurate information of all guest and meeting rooms in the hotel. Daily recording and follow-up of maintenance items reported by the Housekeeping staff and during daily inspections. Respond to calls from guests and requests from employees. To provide verbal and written reports to management. Prepare show rooms, V.I.P. rooms for quality control, standard and maintenance issues. Duties as assigned by the General Manager.

COMPETENCIES WE ARE SEEKING:

3 years housekeeping experience in a supervisory role. Knowledge of cleaning products & purchasing. Post-secondary education an asset. Available to work mornings, evenings, weekends, & holidays. Strong communication skills, both verbal and written. Quick thinking and able to spot and resolve problems efficiently. Working knowledge of various computer software programs (MS Office, Micros, POS). Ability to manage personnel and meet financial targets. Guest oriented and service minded with an attention to detail. Excellent planning and organizing skills. Ability multi-task and meet deadlines. Ability to work under pressure. Must be able to work independently and maintain a positive attitude within a busy environment ~ hours will fluctuate, evening and weekend work is required.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

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