Field Service Representative

2 weeks ago

Edmonton, Canada Hologic, Inc. Full time

Hologic is seeking a full-time Field Service Engineer (FSE) to be based in, or near Edmonton, AB

Key Accoutabilies:

Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.  Provides 24/7 coverage to customers within 24 hours of notification.  Schedules and manages preventive maintenance and unscheduled visits to instrument sites.  Determines correct inventory levels of repair parts with supply lines.  Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.  Works with Product Application Engineers to resolve quality issues and advise of issues and developments.  Keep management advised of issues and developments.  Ensure instrumentation is compliant with regulatory requirements and quality control standards.

Knowledge, Skills & Experience 

Working knowledge of medical imaging principles.  Responsible for the service of Hologic products (mammography, digital mammography, bone densitometry, and biopsy equipment) which include electrical, mechanical and software components. Establish and maintain a high level of customer satisfaction with Hologic's products, support and service. Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures. Assist other Field Engineers as necessary. Complete and submit all required paperwork on time and accurately. Manage inventory, keep accurate records, and return unused and failed parts promptly. Promote service contract offerings and assist the local Service Sales & Operations Representative  Understanding of proper use and operation of electronic testing equipment.  Knowledge of inventory and procurement systems.  Ability to interface with internal and/or external customers.  Solid computer skills.  Time Management Skills Strong robotics, fluidics and pneumatics experience preferred. Ability to pass a comprehensive background check. Possess a valid Driver’s License and maintain a clean driving record. BS/BA degree or equivalent experience preferred. AA/AS degree and/or practical Military experience considered. 0 - 2 years related field experience with direct customer interaction, preferably in a clinical setting.

Additional Details

This person will work out of a home based office Position will require 75% plus travel There will be on-call duties Overnight stays could be 3 to 4 nights a week Bilingual, both spoken and written, French and English an asset

So why join Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.


Agency and Third Party Recruiter Notice: Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.


Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans. 


#LI-LL1 

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