License Support Representative

5 months ago

Halifax, Canada Halifax Regional Municipality Full time

9083BR

License Support Representative

Job Posting

Halifax Regional Municipality is inviting applications for a temporary, full-time (up to three (3) years) position of License Support Representative in Community Safety. 

Halifax Regional Municipality (HRM) is committed to reflecting the community it serves and recognizing Diversity and Inclusion as one of the Municipality’s core values. We have an Employment Equity Policy, and we welcome applications from African Nova Scotians and Other Racially Visible Persons, Women in occupations or positions where they are underrepresented in the workforce, Indigenous/Aboriginal People, Persons with Disabilities and 2SLGBTQ+ Persons. Applicants are encouraged to self-identify on their electronic application.

The License Support Representative position reports to the Regional Licensing Supervisor and is responsible for providing quality customer service to the internal and external clients of the Halifax Regional Municipality. This position works closely with the general public and individuals seeking licenses for their respective business ventures.

The License Support position has general administrative duties associated with receiving, processing, tracking and reporting on licenses and license applications such as taxi, temporary and directional signs, vending and sidewalk café, dog, and others. In addition, the position is responsible for administrative duties such as scheduling testing and inspections, database management, application processing, report preparation and filing. 

DUTIES AND RESPONSIBILITIES:

Customer Service Provide quality customer service by advising and directing clients including vehicle for hire license holders, dog owners, business owners and the general public through the licensing process and queries or issues related to their applications. Address queries from internal and external customers regarding licensing. Potentially meeting with applicants in-person to review requirements of applications and renewals, or determine proper systems in vehicle for taxi. Process payments for licensing and permits. Provide service request/case information for Customer Contact Centre, residents & Councillors. Provide applicant information to supervisors or other business units as required. Database Management Respond to service requests for license and permit applications related to License Standards. Create cases and document case notes in POSSE as required. Receive and document complaints in POSSE and assign to a Compliance Officer to investigate. Review and process service requests from residents, business owners, Brokers and TNCs, and Regional Council. Redirect POSSE service requests to other HRM business units or levels of government as required. Pulling animal licensing forms from Drupal daily for processing. Entering animal licensing into Hansen for each tag provided at the vet/hospital locations Cashiering in Hansen for animal licensing, working with Cash Management, and invoicing vet locations for payment.  Run daily reports to confirm service standards are being met. General Administration Create and/or do final checks on applications, and assign to other business units as required for review in POSSE to meet license approval requirements. Circulate applications and make decision regarding the distribution of license and permit applications to review agencies. Triage applications and prioritize work based on service standards. Schedule applicant testing. Schedule vehicle inspections/renewals. Schedule driver license renewals.  Ensure appropriate fees are collected and daily bank deposits are recorded. Track applications through the various stages ensuring correspondence related to applications are distributed to clients, internal and external agencies. Track approvals related to applications and run reports to confirm readiness for license or permit issuance. Confirm that all appropriate business units have approved application and issue license and/or permit to applicant. Responsible for file maintenance, archiving, and retrieval upon request. Identify process deficiencies and make recommendations for process change to Supervisor. Other related duties as required. QUALIFICATIONS:

Education and Experience: Grade 12 education or equivalent. One year Business or Administration certificate. Minimum two years customer service experience. Minimum one year administrative experience. Minimum one year database management experience. Minimum one year payment processing experience. Technical / Job Specific Knowledge and Abilities: Working knowledge of Microsoft Office Suite, Internet and Excel. Working knowledge of Hansen and POSSE would be considered an asset. Experience in dealing with confrontational situations. Knowledge of Best Business practices. Knowledge of by-laws and Halifax Regional Charter would be considered an asset. Knowledge of FOIPOP would be considered an asset. Security Clearance Requirements: Applicants may be required to complete an employment security screening check.

Please note – Testing may be conducted as a component of the selection process to assess technical and job specific knowledge. Candidates, who are selected for testing, may be tested in a group setting, scheduled at the employer’s discretion.

COMPETENCIES:  Analytical Thinking, Communication, Customer Service, Organization & Planning, Teamwork & Cooperation, Valuing Diversity 

WORK STATUS:  Temporary, full-time (up to three (3) years)

HOURS OF WORK:  Monday to Friday, 8:30am to 4:30pm; 35 hours per week. Flex program agreement is possible.

SALARY:  NSGEU Local 222, Level 5, $29.40 per hour

WORK LOCATION:  7 Mellor Avenue, Dartmouth

CLOSING DATE:  Applications will be received up to 11:59 PM on Sunday, August 4, 2024.

This is a bargaining unit position. External applicants will only be considered if there are no qualified bargaining unit candidates.

  • Procurement Support Representative

    3 months ago

    Halifax, Canada Halifax Regional Municipality Full time

    **Job Posting** Under the direction of the Team Lead Procurement Services, the Procurement Support Representative will act as an internal client services representative. The Procurement Support Representative, assists and provides advice related to the requisitioning processes and low value purchases, identifies appropriate procurement delivery approaches...

  • Support Services Representative

    3 months ago

    Halifax, Nova Scotia, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Halifax, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...

  • Client Support Representative

    7 months ago

    Halifax, Canada LifeRaft Full time

    This Client Support Representative (CSR) role will deliver services to support the client’s day-to-day needs related to using the Navigator platform. This role will be responsible for maintaining agreed-upon service levels and following up as needed with the appropriate teams to ensure we’re providing timely problem resolution to our wide range of...

  • Client Support Representative

    7 months ago

    Halifax, Canada LifeRaft Full time

    This Client Support Representative (CSR) role will deliver services to support the client's day-to-day needs related to using the Navigator platform. This role will be responsible for maintaining agreed-upon service levels and following up as needed with the appropriate teams to ensure we're providing timely problem resolution to our wide range of clients....

  • Sales Representative

    7 months ago

    Halifax, Canada Steele Mitsubishi Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Steele Mitsubishi** is seeking a** Sales Representative **to join our team! As a **Sales Representative** with** Steele Mitsubishi**, you will connect with...

  • Sales Representative

    6 months ago

    Halifax, Canada Colonial Honda Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Colonial Honda is seeking a Sales Representative to join our team!** As a **Sales Representative** with** Colonial Honda**, you will connect with customers,...

  • Sales Representative

    6 months ago

    Halifax, Canada Your Way Auto Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Your Way Auto** is seeking a** Sales Representative **to join our team! As a **Sales Representative** with** Your Way Auto**, you will connect with customers,...

  • Sales Representative

    6 months ago

    Halifax, Canada Jaguar Land Rover Halifax Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Jaguar Land Rover Halifax** is seeking a** Sales Representative **to join our team! As a **Sales Representative** with** Jaguar Land Rover Halifax**, you will...

  • Sales Representative

    6 months ago

    Halifax, Canada Steele Ford Lincoln Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Steele Ford** is seeking a** Sales Representative **to join our team! As a **Sales Representative** with** Steele Ford**, you will connect with customers,...

  • Inside Sales Representative

    6 months ago

    Halifax, Canada International Distribution Network Full time

    **IDN Company**:IDN-Canada **Title/Position**:Inside Sales Representative **Type of Position**:Full-Time **Location**:Dartmouth, NS (Halifax Branch) **Residency**: Must be a Canadian Resident IDN Canada is a leader in the commercial door, frame, and architectural hardware industry and is currently seeking an individual to join our team as Customer...

  • Agency Representative

    7 months ago

    Halifax, Canada F.K. Warren Ltd. Full time

    **Agency Representative** F.K. Warren Ltd, a well-established marine agency, and is seeking interested applicants for the position of Agency Representative at our Halifax location. **Primary duties and responsibilities include but are not limited to**: - Boarding vessels and arranging/attending to all requirements/services for a successful port call. -...

  • Sales Representative

    6 months ago

    Halifax, Canada Steele Ford Lincoln Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Steele Ford Lincoln** is seeking a **Sales Representative** to join our growing team! As a **Sales Representative** with **Steele Ford Lincoln**, you will connect...

  • Sales Representative

    6 months ago

    Halifax, Canada Colonial Honda Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Colonial Honda** is seeking a** Sales Representative **to join our team! As a **Sales Representative** with** Colonial Honda**, you will connect with customers,...

  • Experienced Sales Representative

    7 months ago

    Halifax, Canada Steele Chrysler Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Steele Chrysler** is seeking an **Experienced Sales Representative **to join our team! As a **Sales Representative** with** Steele Chrysler**, you will connect...

  • Insurance Customer Service Representative

    4 weeks ago

    Halifax, Nova Scotia, Canada western financial Full time

    Role OverviewWe are seeking a skilled and passionate Insurance Customer Service Representative to join our team at Western Financial. As a key member of our Contact Centre, you will be responsible for delivering exceptional customer service, meeting sales targets, and providing a high level of support to our customers.About the RoleThis is a full-time...

  • Sales Representative for Atlantic Canada

    7 months ago

    Halifax, Canada Phoenix A.M.D. International Inc. Full time

    WE’RE LOOKING FOR A SALES REPRESENTATIVE FOR ATLANTIC CANADA **Sales Representative-Atlantic Canada** - Field/home based - Road travel required-vehicle allowance provided. - + $73,609 (plus car allowance) & Benefits as well as many extras - Mon - Fri business hours & occasional Sat - Sun AM trainings. **Responsibilities**: - increase sales and...

  • Sales Representative

    4 months ago

    Halifax, Canada Audi Halifax Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Audi Halifax** is seeking an **Sales Representative **to join our team! As a **Sales Representative** with** Audi Halifax**, you will connect with customers,...

  • Sales Representative

    4 months ago

    Halifax, Canada Volvo Halifax Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Volvo Halifax** is seeking an **Sales Representative **to join our team! As a **Sales Representative** with** Volvo Halifax**, you will connect with customers,...

  • Route Service Sales Representative

    7 months ago

    Halifax, Canada Cintas Full time

    **Requisition Number**: 154684 Cintas is seeking a Route Service Sales Representative to manage and grow customer accounts in the Rental Division. Route Service Sales Representatives drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position in which the Route Service...

  • Sales Representative

    6 months ago

    Halifax, Canada Halifax Chrysler Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Halifax Chrysler Dodge Jeep Ram** is seeking a **Sales Representative** to join our team! Halifax Chrysler Dodge Jeep Ram is on an exhilarating journey of rapid...