Current jobs related to Quality Assurance Analyst, Scotiabank - Toronto - Scotiabank

  • Quality Assurance Analyst, Scotiabank

    3 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 203281 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Scotiabank’s COAT (Contact Centre Operations & Automation Technology) Delivery Center - Agile, Automation & Assurance passionately serves and protects system reliability through innovative and collaborative services provided by...

  • Quality Assurance Analyst, Scotiabank

    4 months ago

    Toronto, Canada Scotiabank Full time

    Is this role right for you? In this role you will: You embrace a role that champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.  Participate in product design and requirements analysis.  Perform testing for assigned projects by reviewing project documentation, preparing...

  • Business and Quality Assurance Analyst

    1 month ago

    Old Toronto, Ontario, Canada Scotiabank Full time

    Job Title: Business and Quality Assurance AnalystScotiabank is seeking a highly skilled Business and Quality Assurance Analyst to join our team. As a Business and Quality Assurance Analyst, you will be responsible for ensuring the quality of our business processes and systems, and identifying areas for improvement.Key Responsibilities:Collaborate with...

  • Business and Quality Assurance Analyst

    1 month ago

    Old Toronto, Ontario, Canada Scotiabank Full time

    Job Title: Business and Quality Assurance AnalystScotiabank is seeking a highly skilled Business and Quality Assurance Analyst to join our team. As a Business and Quality Assurance Analyst, you will be responsible for ensuring the quality of our business processes and systems, and identifying areas for improvement.Key Responsibilities:Collaborate with...

  • Business and Quality Assurance Specialist

    2 months ago

    Toronto, Ontario, Canada Scotiabank Full time

    Business and Quality Assurance Analyst RoleScotiabank is seeking a skilled Business and Quality Assurance Analyst to join our Global Fraud Authentications Technology team.The ideal candidate will have a strong background in quality assurance and business analysis, with experience in Agile environments and a passion for driving solutions with a small working...

  • Business and Quality Assurance Specialist

    2 months ago

    Toronto, Ontario, Canada Scotiabank Full time

    Business and Quality Assurance Analyst RoleScotiabank is seeking a skilled Business and Quality Assurance Analyst to join our Global Fraud Authentications Technology team.The ideal candidate will have a strong background in quality assurance and business analysis, with experience in Agile environments and a passion for driving solutions with a small working...

  • Quality Assurance Testing Specialist, Scotiabank

    5 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 197799 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The main function of a QAT Specialist is to develop, implement, and document all testing activities, including test planning, test documentation, test execution, defect tracking and reporting, including follow-up and issue...

  • Quality Analyst, Scotiabank

    5 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 198371 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. We are the Service Management Technology (SMT) team under Global Enterprise Technology (GET). We utilize the ServiceNow tool to provide the enterprise ticketing system supporting the bank’s tracking of incident/problem/change...

  • Quality Assurance Specialist

    1 week ago

    Toronto, Ontario, Canada Scotiabank Full time

    Job SummaryScotiabank is seeking a skilled Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will play a crucial role in ensuring the quality and reliability of our products and services.About the RoleThis is a challenging and rewarding opportunity for a detail-oriented individual who is passionate about delivering high-quality...

  • Quality Assurance Specialist

    4 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Business and Quality Assurance AnalystJoin Scotiabank's Global Fraud Authentications Technology team as a Business and Quality Assurance Analyst. This role is part of our Global Operations Technology team, responsible for ensuring business strategies, plans, and initiatives are executed in compliance with governing regulations, internal policies, and...

  • Senior Quality Assurance Analyst

    1 month ago

    Toronto, Ontario, Canada Scotiabank Full time

    Requisition ID: 203281At Scotiabank, we're passionate about delivering exceptional results in an inclusive and high-performing culture.Our COAT (Contact Centre Operations & Automation Technology) Delivery Center - Agile, Automation & Assurance team is dedicated to serving and protecting system reliability through innovative solutions.We're seeking a skilled...

  • Senior Quality Assurance Analyst

    1 month ago

    Toronto, Ontario, Canada Scotiabank Full time

    Requisition ID: 203281At Scotiabank, we're passionate about delivering exceptional results in an inclusive and high-performing culture.Our COAT (Contact Centre Operations & Automation Technology) Delivery Center - Agile, Automation & Assurance team is dedicated to serving and protecting system reliability through innovative solutions.We're seeking a skilled...

  • Quality Analyst, Scotiabank

    6 months ago

    Toronto, Canada Scotiabank Full time

    Is this role right for you? In this role you will: Must be able to work on 4~6 initiatives at the same time, some are complex projects. Typical assignments include leading the workshops to gather requirements for BAU releases and projects, liaising between clients and technical resources. Participate in intake triage and Release/Change management...

  • Senior Quality Assurance Analyst

    4 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Scotiabank's COAT Delivery CenterWe are seeking a skilled Senior QA Test Analyst to join our Agile, Automation & Assurance team. As a key member of our COAT Delivery Center, you will play a critical role in ensuring the reliability and quality of our systems.About the Role:Collaborate with cross-functional teams to design, develop, and implement automated...

  • Quality Assurance Analyst

    2 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Quality Assurance Analyst Role OverviewAbout the RoleThis Quality Assurance Analyst position at Scotiabank is responsible for ensuring the highest quality of our banking systems. We are looking for a skilled professional to join our team and contribute to the delivery of exceptional software solutions.Key ResponsibilitiesPerform testing for assigned projects...

  • Business and Quality Assurance Analyst, Scotiabank

    3 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 202918 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Global Fraud Authentications Technology team develops and manages innovative products designed to support the ever-changing threat landscape. We work in close partnership with our Fraud Authentications Business and key...

  • Quality Assurance Specialist

    1 month ago

    Toronto, Ontario, Canada Scotiabank Full time

    Quality Assurance AnalystAre you a detail-oriented individual with a passion for ensuring the highest quality software products? Do you have excellent communication skills and the ability to work collaboratively with cross-functional teams? We're seeking a Quality Assurance Analyst to join our team at Scotiabank!Key Responsibilities:Develop and execute test...

  • Quality Assurance Specialist

    1 month ago

    Toronto, Ontario, Canada Scotiabank Full time

    Quality Assurance AnalystAre you a detail-oriented individual with a passion for ensuring the highest quality software products? Do you have excellent communication skills and the ability to work collaboratively with cross-functional teams? We're seeking a Quality Assurance Analyst to join our team at Scotiabank!Key Responsibilities:Develop and execute test...

  • Quality Assurance Specialist

    2 months ago

    Toronto, Ontario, Canada Scotiabank Full time

    Job Title: Quality Assurance AnalystAre you a detail-oriented individual with a passion for ensuring the highest quality of software products? Do you have experience in testing websites, web-based applications, and mobile applications? We are seeking a Quality Assurance Analyst to join our team at Scotiabank.Key Responsibilities:Perform testing for assigned...

  • Quality Assurance Specialist

    1 month ago

    Toronto, Ontario, Canada Scotiabank Full time

    Job Title: Quality Assurance AnalystAre you a detail-oriented individual with a passion for ensuring the highest quality of software products? Do you have experience in testing websites, web-based applications, and mobile applications? We are seeking a Quality Assurance Analyst to join our team at Scotiabank.Key Responsibilities:Perform testing for assigned...

Quality Assurance Analyst, Scotiabank

4 months ago

Toronto, Canada Scotiabank Full time

 

 

 

Requisition ID: 203281

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

 

 

Scotiabank’s COAT (Contact Centre Operations & Automation Technology) Delivery Center - Agile,
Automation & Assurance passionately serves and protects system reliability through innovative and
collaborative services provided by the Agile, Automation and QA teams which enables cost savings
and increases business value.

 

Reporting to the Senior Quality Assurance Manager, you will contribute to the overall success of the
QA - COAT Delivery Center - Agility & Assurance team by ensuring specific individual goals, plans &
initiatives are executed / delivered in support of the team’s business strategies and objectives. You
will ensure all activities conducted are in compliant with governing regulations, internal policies, and procedures.

 

 

Is this role right for you? In this role you will:

  • You embrace a role that champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. 
  • Participate in product design and requirements analysis. 
  • Perform testing for assigned projects by reviewing project documentation, preparing test documentation, and executing test activities for multiple, parallel initiatives.
  • Perform various types of testing including Functional testing, Accessibility testing, User Interface testing, Integration testing, and Content testing.
  • Thorough experience with data extraction, transformations, and conversion testing.
  • Report defects in defect tracking tool and work closely with the team so that solutions can be determined, prioritized, and scheduled.
  • Provide regular status updates and call out risks and issues to release and project timelines.
  • Complete Quality Assurance deliverables on time, as per the schedule.
  • Work closely with the development group to resolve defects; escalate issues to management when necessary; make recommendations to release the code to Production. 
  • Prepare other QA documentation for QA management review, approval and sign-off. 
  • Eager to transfer application and process expertise to more junior analysts.

 

 

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

  • Excellent written and verbal communication skills.
  • Working knowledge of Contact Center agent facing applications and flows. 
  • You have at least 3+ years quality assurance experience that performed manual testing (e.g., exploratory, integration, functional, regression and end-to-end testing, etc).
  • You have experience with Interactive Voice Response (IVR) and dialer inbound outbound call initiation in a Call Centre setting.
  • You have 3+ years testing experience in CRM application (maintenance, sales, and general service tasks, etc.). 
  • You have testing experience using API testing tools Postman.  
  • Must have experience of QA processes, working knowledge in agile teams either using Scrum or Kanban.
  • Experience with Jaws Accessibility testing is a nice to have.
  • You can execute sprint activities and work closely with development and business teams to plan, report, prioritize and drive continuous improvement.
  • You can deal with ambiguity in a fast-paced environment while managing multiple competing priorities.
  • Have strong interpersonal skills and excellent analytical skills.
  • Able to work in a self-guided manner with the ability to prioritize tasks and manage time efficiently.
  • Positive and resilient personality - Able to embrace feedback and have a desire for continuous iteration and improvement.
  • Adhere to established guidelines of conduct.

 

 

What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more

 
 

Working location condition: Hybrid 
 
#LI-Hybrid 

 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.