Intern, DDS Customer Success

1 month ago

Montreal, Canada The International Air Transport Association Full time

Employment Type: Internship
Contract Duration: 6

At IATA, we speak for the airlines of theworld, serving and supporting over 300 of them across all continents. Weare passionate and knowledgeable about the aviation industry, and we strive tomake it safer, smarter, more sustainable and more inclusive. We celebratediversity and inclusion in our workforce, and we respect and value thedifferent backgrounds, perspectives and skills of our employees. We also careabout our employees’ wellbeing, and we provide flexible work arrangements,travel benefits, family-friendly policies, equal pay and a day off on yourbirthday. We believe in giving back to the community and encourage our staff toparticipate in volunteering activities that support causes they care about. Weencourage you to join our global community of aviation enthusiasts, and we willdo our best to make you feel comfortable during the interview process. IATA ismore than a trade association; it is a vision of a better future for airtravel.

About the team you are joining

IATA’sBusiness Intelligence Services are the focal point and driving force for datamanagement and global BI services for the aviation industry. In this role,reporting to the Senior Manager DDS Customer Success, the hire will be supporting thecreation of the documentation and other supporting materials of the DDS (DirectData Solutions) product. 

What your day would be like

Support the creation of the new DDS Manual focused onthe User Interface (UI) and the processing logic. Liaise with Subject matterexperts (SMEs) for input and validation of content; Follow up with relevantstakeholders on a regular basis to assure progress and continuous feedback oncontent. Assure high quality and accuracy of the content; Lead the preparationand support work required for creating examples, use cases, short videos etc.Provide regular updates to internal stakeholders on progress, challenges,achievements etc.


We would love to hear from you if

Qualificationsand Skills:
University degree in a relevant discipline,
Ability to set priorities and work with speed with a strong customer focus anda high level of drive and energy;
Strong ability in Microsoft Office, Salesforce, PowerBi, SharePoint, videoediting
Must be fluent in spoken and written English. Knowledge of additional regionallanguage(s) will be an asset

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at . We are looking forward to hearing from you

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