Bilingual Passenger Service Agent | LOT Polish Airlines | Polish, Ukrainian or Russian Fluent

Found in: Talent CA C2 - 7 days ago

Toronto, Canada Menzies Aviation Full time

Job Details

Description

Main Accountabilities Include:

ensure accuracy of all weight and balance requirements promptly handle all customer service complaints with a focus on a positive resolution complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation assist customers with special needs and unaccompanied minors when operating jetways, Passenger Service Agents will be required to work at heights of over 15 feet and be responsible for open/closing aircraft doors must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags ensure the safe and secure operations in accordance with the highest possible standards ensure tasks are performed in accordance with the company and airline specific procedures and policies required to attend the mandatory training imposed by the company and airline as per job role must be able to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, in some cases exceeded 70 pounds promote a professional image at all times and comply with company uniform standards assist passengers with Reduced Mobility other duties as assigned

Qualifications and Experience:

Must be Fluent in one of the following languages:
1. Polish
 2. Ukrainian
3. Russian. Must be at least 18 years of age and legally able to work in Canada; Must have high school diploma, GED or equivalent work experience; Must be able to speak, read, and write in English; Must complete and pass initial new hire classroom and on-the-job training Must be able to hold and maintain all required airport security clearance Reliability, our customer and your fellow employees rely on you Must be available and flexible to work variable shifts including weekends and holidays; Must be comfortable working in an airport environment Position requires long periods of time at the ticket counter and gate check-in areas; must be able to stand for prolonged periods of time.

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Licenses & Certifications

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