Security Operator.

7 days ago

Burnaby, Canada Paladin Security Full time

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you

Unlock a $1,000 Hiring Bonus If you are the successful candidate for this role, you will receive a structured payout, distributed in 4 monthly installments post-employment commencement.

Job Skills / Requirements

We are looking for experienced Security Operators to join our teamIn this role, you will be coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facilities across the province. Our Security Command Centre ensures a 24/7 communication link between client field staff, management, on-call personnel, and various subcontractors. The Command Centre provides a centralized point of contact for any security incident that occurs on or in relation to a client facility or property.

Our Operators must have the ability to direct, communicate, and instruct officers in the field as necessary. This position requires that all Operators be prepared to provide an exceptional level of customer service and support to both internal and external customers, as well as other Paladin employees.

Pay Rate: $24.33/hour, increasing after successful completion of 3-week training program.

Work Hours: Overnight (graveyard) shifts.

RESPONSIBILITIES:
Monitor and dispatch alarm events and live crime in progress via video monitoring Initiate after-hour emergency service calls and security requests Triage technology and security systems deficiencies through the service request process Handle incoming / outbound calls and email communication 
Conduct surveillance, patrol, access control, and technical analysis Record and maintain incident reports and evidence packages Adhere to established departmental procedures and Municipal, Provincial, National, and Industry Standards Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment Actively listen to the caller to summarize key points of information and enter them into the computer system Actively seek win-win solutions, always maintaining professionalism in cases of healthy conflict and in supporting / managing differences of opinion Maintain a working knowledge of computers, networks, and security systems (CCTV, remote video, access control, etc.) Monitor designated company locations remotely and rovide dispatch information to emergency responders as appropriate Provide support to our internal customers Conduct daily assigned compliance audits QUALIFICATIONS:
Minimum 1-year of work experience in the security industry Minimum 6-months work experience in:A control centre, security command centre or call centre environment; and,Administrating a Security Access Software program (Lenel, GE, DSC, Keyscan, etc.); and,Using integrated software security (CCTV, Access, Intrusion); and,Automatic Call Distribution (ACD) systems, Telecom IP phone service, and operation; and,Photo ID software, hardware, HID card product line; and, 
Programming and monitoring with integrated software (ex. Lenel, Bold, DSC, GE, Europlex, Keyscan) Operational knowledge and working understanding of alarm receivers and servers (ex. BOSCH, Surgard) Experience in a professional setting and providing a positive customer experience Strong computer proficiency, specifically in Microsoft Office suite, with a minimum typing speed of 45wpm Ability to work independently in a varied and fast-paced team environment while maintaining objectivity, situational awareness, and cognitive flexibility for demanding events to happen at any time during your shift Excellent time management, organizational & prioritization skills High level of discretion and the ability to maintain confidentiality of all company information, procedures, facilities systems, and investigations Thorough knowledge of security and threat/risk assessments

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