Security Programs Manager

7 months ago

Burnaby, Canada Paladin Security Full time

Security Programs Manager

Our **Security Programs Manager (SPM)** is responsible for managing a large critical infrastructure client and all aspects of Paladin business within that portfolio. This includes being a tiered point of client contact, and managing the security team who works within that portfolio. The Security Programs Manager will regularly be meeting with their Account Director and security staff to ensure everyone's needs are met.

**Responsibilities**
- Develops and maintains excellent working relationships with clients and Paladin managers in the portfolio
- Performs interviews and meets all new staff being considered for sites within the portfolio
- Ensures all their staff have adequate training based on industry, corporate, and client standards
- Provides motivational and disciplinary discussions with staff as needed
- Ensures all sites have up-to-date and complete Site Orders, both a hard copy on site, and in digital copy on the network server
- Performs evaluations of site staff as needed and in accordance with company policies
- Ensures that there are thorough Site Training and Employee Orientation programs in place at all sites within the portfolio, and that all newly assigned staff are trained and demonstrate competence on site
- Ensures that there are adequate numbers of trained security staff to meet all of Paladin's contractual obligations within the portfolio of business
- Develops and maintains frequent security evaluations of client facilities and ensure appropriate recommendations are made to the Client Service Manager and so that client security needs are met
- Communicates appropriate information to Operations and Field Managers as needed to ensure that any outstanding issues are dealt with in a timely fashion
- Monitors Incident Reports and takes appropriate action on the reports when needed
- Remains on-call to act as an after-hours resources for emergencies
- Reports regularly to the Client Service Manager on matters of company or client interest, and significant events
- Develops and promotes Paladin's business where possible in a professional and positive manner
- Ensures that all services provided by staff assigned within the portfolio are delivered in accordance with the client's wishes and best interests, and are in accordance with Paladin's Code of Ethics
- Responds to communication from clients or staff in a timely manner
- Performs other duties as required to assist with corporate and/or branch needs

**Requirements**:

- Minimum of 2 years experience in a supervisory or managerial capacity, preferably in a security setting, or a combination of relevant experience and education
- Class 5 BC Drivers License and a vehicle that can be used for work purposes
- Diploma in security management, criminology, or related discipline would be considered an asset
- Willingness to join industry professional associations and desire to learn through professional certification processes
- Working knowledge of appropriate legislation and provincial and national standards on security, building codes, and protection of privacy
- Ability to lead, plan, organize, delegate, and problem solve
- Proven ability to effectively supervise and manage people
- Strong computer proficiency in Microsoft Word, Excel, and PowerPoint
- Effective communication, both in writing and verbally, including delivering presentations to groups
- Ability to function effectively in a highly dynamic environment and demonstrate professionalism in all situations

**Salary: $80,000 - $83,000**

Paladin Security: Making the World a Safer and Friendlier Place because we **CARE**

We have a diverse workforce, and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

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