Sr. Product Manager

4 weeks ago

Vancouver, Canada Highspot Full time

What You'll Do

You will work with customers and stakeholders to create a strategic roadmap, prioritize problems, and define requirements, then manage the backlog through the product development process from discovery to general availability. You will become an expert on our software, customer, and market, as well as be able to identify, prioritize, and execute on both tactical and strategic projects. You work well cross-functionally with other teams such as executives, product marketing, and customer success, and make sure their objectives are met, opinions are considered, and plans communicated.You will collect and analyze feedback from customers, stakeholders, and other teams to shape requirements, features, and end products.You will dig deep into customer and usage data to identify opportunities and evaluate the success of our efforts.You will work closely with industry experts to understand industry direction and trends and identify opportunities for R&D that can set us apart from the competition.

Your Background

This is a senior-level position. You have been building software products for some time and have 5+ years of experience shipping products as a PM in an agile / scrum / kanban environment. You have experience working on complex user scenarios, with multiple personas interacting through the tool.You have experience understanding intricate systems and partnering with Design to deliver simple, yet powerful, user experiences.You are incredibly detail-oriented and enjoy polishing the experience of your customers.You are experienced at taking ideas and ambiguous data, defining the right outcome, and then mapping the right roadmap/backlog to get there.You have experience defining a strategic roadmap, leveraging multiple inputs such as user research, customer data and company initiatives.You can communicate and articulate the strategy and roadmap to execs, team members and customers.You have worked with engineering teams as a product owner and have demonstrable experience leading cross-functional teams to ship high-quality products.This is a technical role, you will be able to work directly with senior engineers and instinctively understand technical concepts and trade-offs.You can comfortably handle many concurrent projects and to-do's, and instinctively re-prioritize often without needing guidance. Highspot is in the growth/scale stage and you will be comfortable with the level of ambiguity and workload that entails.You are a strong communicator and can lead teams through difficult decisions.You have strong data skills in quantitative analytics and qualitative user research.You can roll up your sleeves and pick up work outside of your role definition when you need to. 

Skills

You have experience building products for adult learning, online training, ongoing coaching, or continuing education.You have experience managing products for sales, marketing, or other customer-facing teams.You have experience in consumer or B2B SaaS and understand the mechanics and economics of a SaaS business.You have a technical degree or equivalent work experience.Highspot also offers the following employee benefits for this position:-Comprehensive medical, dental, vision, disability, and life benefits-Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting-Flexible PTO-Generous Holiday Schedule + 5 Days for Annual Holiday Week-Quarterly Recharge Fridays (paid days off for mental health recharge)-Flexible work schedules-Professional development opportunities through LinkedIn Learning-Access to Coaches and Therapists through Modern Health-2 Volunteer days per year#LI-LM5

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