Director, Business Operations Readiness

Found in: Talent CA C2 - 1 week ago

Ottawa, Canada Payments Canada Full time

| About the role

Reporting to the Vice President Business Program Delivery, the Director, Director, Business Operations Readiness will be responsible for the overall readiness of Payments Canada to operate / run / maintain any new systems, functionalities, or enhancements that are delivered by the Chief Delivery Officer (CDO) division. The Director, Business Operations Readiness will provide leadership and direction to the Business Operations Readiness team, is a member of the Business Leadership Team (BLT), and works closely with other senior leaders within Payments Canada to deliver on its mandate. The Director, Business Operations Readiness plays a critical role within the Delivery pillar (CDO) and will work closely with the Transform pillar (CPO) and the Run pillar (CIO). 

Job Grade: H

| What you’ll do

Responsibilities of the Director, Business Operations Readiness will include:

Responsible for the development and delivery of all business operations processes & models, updates all relevant internal documentation, and ensures ongoing alignment with internal stakeholders (CIO team, finance team, etc.); Define the program/projects target business operating model; Partner with the Financial Market Risk team to identify and ensure the completion of all activities required to ensure Payments Canada’s adherence to Bank of Canada risk management standards in the delivery of projects and programs ( Financial Risk Frameworks, Participation Monitoring Frameworks, Self-Assessment Frameworks, Suspension Playbooks, Contingency Playbooks, Financial Recovery Plans, etc); Align with the testing team to provide support and ensure readiness for operational readiness testing; Partner with the operational risk team to develop, implement, and execute or amend the crisis management plan, which includes business continuity and disaster recovery plans for the program/project once live;  Develop/update the systems Service Level Description and all related operational readiness material; Work with internal teams to ensure Payments Canada readiness for ongoing operational audits; Ensure workstream activities are in alignment with the overall integrated project plan and budget for the program; Partner with the people change management team and other internal teams to identify changes to roles and responsibilities of Payments Canada resources and facilitates work with HR to prepare teams for ongoing operations; Develop appropriate training required for program/project end users (industry & internal); Stakeholder relationship management;  Work with the Director of Industry Readiness & Deployment to align plans and transition; Provide thought leadership to all employees within the Business Operations Readiness function, which includes mentorship and development.

| Minimum Qualifications

Undergraduate degree in Finance, Business, or related field. Minimum of five (5) years of experience in a leadership role. Experience in providing guidance and reporting to senior management and maintaining confidence when challenged. A firm understanding of Payments Canada’s business and payment system operations; Demonstrated experience in establishing and maintaining effective relationships with internal and external stakeholders and facilitating stakeholder dialogue. A positive track record building new teams, designing strategic plans and implementing improvement initiatives in a complex multi-stakeholder environment. Government of Canada Reliability clearance or eligibility to obtain.

|  Salary Range

Based on qualifications and experience: $134,837 and $168,546.

Please submit your application by April 25, 2024.

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