Venue Services Supervisor
2 weeks ago
About the Calgary Stampede
The Calgary Stampede is a not-for-profit community organization that preserves and promotes our western heritage, cultures and community spirit with a vision to create a world-class, year-round gathering place for the community. Exemplifying the theme We’re Greatest Together, the Stampede is one of the most respected volunteer-based organizations in the world governed by a Board of Directors with over 2,500 passionate volunteers and 1,200 year-round employees.
As an organization that exists for the benefit of the community, inclusion and equity are woven into our core values of western hospitality, pride of place, integrity and commitment to the community. The world-class, year-round gathering place we have built for the community also welcomes visitors from around the world and those who are new to the local community. We know that blending diverse cultures with our long-standing traditions makes community spirit thrive.
Position Summary
The Venue Services Supervisor is a member of the Venue Services Team, responsible for leadership and promotion, training and implementation of excellent customer service in the day-to-day administration and operation of the Venue Services department.
This position involves the coaching and scheduling employees, set-up and tear-out of events, budget management and ensuring that facilities are safe and ready to use.
Closing Date: Friday May 17, 2024
Responsibilities
Responsibilities of this role include, but are not limited to:
Exemplifying, and training team members to provide exceptional customer service to foster a world-class, year-round gathering place. Lead safety and environmental efforts in Calgary Stampede venues. Train, coordinate, lead and motivate the Venue Services team. Contribute to new employee orientation and on-boarding within department. Formulate and implement new service initiatives. Maintain a high standard of cleanliness and ensure facilities are ready for customers. Act as the liaison between the Venue Services Manager, venue staff, customers and patrons. Provide updates for the Venue Services Manager regarding all facility functions and operations. Assist in the set-up and tear-out of events and operate motorized vehicles and equipment. Perform administrative tasks, including time sheets and payroll, ordering supplies, completing assigned reports and documents and scheduling staff, as required. Assist in the control and management of annual departmental budgets. Preventative maintenance programs and building life safety with staff and guests for fire regulations.Qualifications
Superior customer service skills and consistently demonstrates professionalism. Two years of building housekeeping and maintenance experience. Two years Supervisory experience. Excellent communication and time management skills with the ability to communicate in a clear and concise manner with the ability to prioritize. Experience in designing and delivering/ presenting training Ability to multitask and meet strict deadlines in a fast paced environment. Must demonstrate social awareness and communicate with tack and diplomacy. Experience in the operation of motorized vehicles and equipment, including forklifts, pallet jacks, man lifts, walk-behind scrubbers, ride-on scrubbers, sweepers, tractors and skid steers is preferred. Must possess a valid Class 5 driver’s license. Experience with MS Office Suite (Excel and Word). Knowledge of the EBMS system is an asset.Benefits
The Calgary Stampede offers a unique and exciting work environment and the opportunity for advancement and employee training.
To Apply
To apply, please submit your resume.
All applicants are thanked in advance and advised that only those selected for interviews will be contacted.
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