Customer Experience Specialist- Ticket Operations

2 days ago

Regina, Canada Saskatchewan Roughriders Full time

Are you passionate about customer service and want to explore a fact paced, community focused industry? Are you looking for a dynamic work environment where you get to directly impact the success of the team? We have an opportunity for you

As a Customer Experience Specialist, you will provide front line support of information and sales to Rider Nation. This will include support for home games, Rider programs and various events. You will be the fans direct liaison to setting them up for an amazing game day experience

Key responsibilities include, but are not limited to:

  • Handle customer ticket inquires and transactions in person, by email, or over the phone in a professional and courteous manner
  • Ensure high quality customer service satisfaction
  • Balance and account for cash and debit/credit receipts
  • Organize and distribute will-call tickets
  • Other responsibilities based on programs and needs during the season
  • Miscellaneous duties as assigned

Requirements

Qualifications:

  • One to two years of experience in customer service focused business environment
  • Proven ability to act professionally in responding to customers and problem solving
  • Experience taking payments in cash or using a debit/credit machines
  • Proficient computer skills, including spreadsheets and ticketing database is an asset
  • High attention to detail, accuracy and organizational skills
  • Proven communication skills
  • Quick thinker and responds positively to changing priorities in a fast-paced, exciting work environment
  • Ability to work as part of team and independently as needed

This role will be required to be available:

  • Week day shifts- if available
  • Rotating Saturday shifts
  • All Roughrider home games
  • Roughrider special events
  • Full time & part-time hours available 

Benefits

Our employees are empowered to make a difference not only in the community, but in our business operations as well. It is our “secret” to a happy workplace. To do that, the Riders foster a culture that values respect, teamwork, hustle, hard work and fun (it is football after all).

The Saskatchewan Roughriders are advocates for equity and inclusion and want our workforce to reflect the diversity that makes our province strong. YOU are Rider Nation, and we want the growth of our team to reflect all the amazing talents Saskatchewan has to offer.

We acknowledge the time and effort that is required to apply and thank all applicants for their interest, however only those chosen for an interview will be contacted.

  • Customer Experience Specialist- Ticket Operations

    2 months ago

    Regina, Canada Saskatchewan Roughriders Full time

    Are you passionate about customer service and want to explore a fact paced, community focused industry? Are you looking for a dynamic work environment where you get to directly impact the success of the team? We have an opportunity for you! As a Customer Experience Specialist, you will provide front line support of information and sales to Rider Nation....

  • Customer Experience Specialist- Ticket Operations

    1 week ago

    Regina, Canada Saskatchewan Roughriders Full time

    Are you passionate about customer service and want to explore a fact paced, community focused industry? Are you looking for a dynamic work environment where you get to directly impact the success of the team? We have an opportunity for you! As a Customer Experience Specialist, you will provide front line support of information and sales to Rider Nation....

  • Customer Experience Specialist- Ticket Operations

    2 days ago

    Regina, Canada Riderville Full time

    Are you passionate about customer service and want to explore a fact paced, community focused industry? Are you looking for a dynamic work environment where you get to directly impact the success of the team? We have an opportunity for you! As a Customer Experience Specialist, you will provide front line support of information and sales to Rider Nation. ...

  • Manager, Guest Experience and Ticket Operations

    2 months ago

    Regina, Canada Regina Exhibition Association Limited Full time

    **THE OPPORTUNITY AWAITS YOU** REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences. The Manager, Guest Experience & Ticket Operations plays a critical role...

  • Supervisor, Guest Experience

    2 weeks ago

    Regina, Canada Regina Exhibition Association Limited Full time

    **THE OPPORTUNITY AWAITS YOU** REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences. The Supervisor, Guest Experience & Ticket Operations is responsible for...

  • Supervisor, Guest Experience

    2 weeks ago

    Regina, Canada Regina Exhibition Association Limited Full time

    **THE OPPORTUNITY AWAITS YOU** REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences. Reporting to the Manager of Guest Experience and Ticket Operations, the...

  • Manager, Guest Experience and Ticket Operations

    3 weeks ago

    Regina, Canada Regina Exhibition Association Limited Full time

    **THE OPPORTUNITY AWAITS YOU** REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences. The Manager, Guest Experience & Ticket Operations plays a critical role...

  • Manager, Guest Experience and Ticket Operations

    2 months ago

    Regina, Canada Regina Exhibition Association Limited Full time

    **THE OPPORTUNITY AWAITS YOU** REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences. The Manager, Guest Experience & Ticket Operations plays a critical role...

  • Ticket Operations Representative

    1 month ago

    Regina, Canada Regina Exhibition Association Limited Full time

    **THE OPPORTUNITY AWAITS YOU** As the Ticket Operations Representative, you are responsible for assisting in executing event ticket service delivery in venues managed by Regina Exhibition Association Limited (REAL). You will help to maintain a friendly environment while ensuring the safety of all guests. This position will achieve these responsibilities by...

  • Ticket Operations Representative Lead

    2 months ago

    Regina, Canada Regina Exhibition Association Limited Full time

    **THE OPPORTUNITY AWAITS YOU** REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences. Reporting to the Supervisor, Guest Experience & Ticket Operations, the...

  • Ticket Operations Representative Lead

    2 months ago

    Regina, Canada Regina Exhibition Association Limited Full time

    **THE OPPORTUNITY AWAITS YOU**: REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences. Reporting to the Supervisor, Guest Experience & Ticket Operations, the...

  • Ticket Operations Representative Lead

    1 week ago

    Regina, Saskatchewan, Canada Regina Exhibition Association Limited Full time

    THE OPPORTUNITY AWAITS YOU:REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences.Reporting to the Supervisor, Guest Experience & Ticket Operations, the Ticket...

  • Assistant Manager, Guest Experiance and Ticket

    3 weeks ago

    Regina, Canada Regina Exhibition Association Limited Full time

    **THE OPPORTUNITY AWAITS YOU** REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences. The Assistant Manager, Guest Experience & Ticketing is essential for...

  • Assistant Manager, Guest Experiance and Ticket

    1 week ago

    Regina, Saskatchewan, Canada Regina Exhibition Association Limited Full time

    THE OPPORTUNITY AWAITS YOUREAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences.The Assistant Manager, Guest Experience & Ticketing is essential for managing the...

  • Ticket Operations Representative

    2 months ago

    Regina, Canada Regina Exhibition Association Limited Full time

    **THE OPPORTUNITY AWAITS YOU** Similar to FROST, we want to first reach out to our employees to see if there is interest in committing to a 3-day block for Canada’s Farm Show. All of the blocks will run from June 20th until June 23, 2023 which is the duration of the signature event. When you commit to the whole block you can expect to be stationed at the...

  • Ticket Operations Representative

    2 months ago

    Regina, Canada Regina Exhibition Association Limited Full time

    **THE OPPORTUNITY AWAITS YOU** Similar to other Signature Events at REAL, we want to first reach out to our employees to see if there is interest in committing to a 4 or 5 day block for Queen City Exhibition. All of the blocks will run in between the dates of August 2nd until August 6th 2023. When you commit to the whole block you can expect to be stationed...

  • Sales Executive- Ticket Operations

    1 week ago

    Regina, Saskatchewan, Canada Saskatchewan Roughriders Full time

    Love the hunt of new business prospects and creating lasting relationships with clients? Looking for a new challenge to pair your extensive sales experience with a passion to support and contribute to sports and community?This role is perfect for those looking to gain unique experience in the Sports & Entertainment Industry and be part of ensuring the...

  • Road Checker and Ticket Collector

    4 weeks ago

    Regina, Canada MBC Group Full time

    **Road Checker and Ticket Collector** Walker Projects, a division of MBC Group, located in Regina, Saskatchewan is searching for a **Road Checker and Ticket Collector **for a construction project located at RM of Browning and RM of Coalfields. This is a temporary position for up to 6 months that offers opportunities for overtime and a set schedule. **About...

  • Executive, Ticket Sales

    1 week ago

    Regina, Canada Saskatchewan Roughriders Full time

    Love the hunt of new business prospects and creating lasting relationships with clients? Looking for a new challenge to pair your extensive sales experience with a passion to support and contribute to sports and community? This role is perfect for those looking to gain unique experience in the Sports & Entertainment Industry and be part of ensuring the...

  • Marketing Coordinator- Ticketing

    1 week ago

    Regina, Saskatchewan, Canada Saskatchewan Roughriders Full time

    Where will your talents be focused?_ (Includes but is not limited to)_Have a passion for creativity, analytics, and brand enhancement? Love team collaboration? We may have the role for youUnder the direction of the Director, Ticket Operations & Sales, this role is an integral part of planning and delivering Marketing and brand initiatives to the Saskatchewan...