Patient Service Clerk

4 weeks ago


Barrie, Canada Royal Victoria Regional Health Centre Full time

A valuable member of the ambulatory surgical clinics, this position is responsible for reception, communication, appointment scheduling (manually & electronically), chart flow, armbanding, building of Community Wide Scheduling resource schedules and will work collaboratively with the multidisciplinary team to ensure the clinic needs are met.

Job Qualifications:

Works in accordance to the organizational philosophy, polices and standards of Royal Victoria Regional Health Centre Commitment to customer service skills; communicates well, interacts with diplomacy toward patients, families, external agencies and staff Demonstrated ability to work independently and collaboratively as part of a professional team Utilizes telephone etiquette Accurately receives and relays information in a timely manner to the appropriate person/departments Utilizes and shares acquired knowledge Demonstrated ability to be flexible and adaptable to a changing work environment Proficiency in the completion of tasks associated to daily clinic routine and processes, ability to prioritize and function effectively in a fast paced environment Demonstrated problem solving ability Strong organizational skills Accountable and responsible Commitment to professional growth and development Medical Office Administration certificate or equivalent program required 

Computer Competency

Proficiency to work in a computerized environment Meditech – ADM Meditech –Expanse/PCS/Service Portal/Maintenance Meditech – Community Wide Scheduling Meditech – EMR Microsoft Office

Other 

Maintains departmental statistical data as requested Order/maintain departmental supplies – stationary, charts, etc Proven work place excellence through commitment to strong job performance and attendance Excellent organizational and time management skills with a strong ability to multi task Experience improving the data quality, sharing of processes, and accuracy of information gathered to move forward Must be available to work at off site locations when required

Unless otherwise stated applicants must have a minimum educational requirement of Grade 12 or equivalent and must demonstrate proven workplace excellence through commitment to strong job performance and attendance.

Please be reminded that as a Regional Health Centre, in order to provide the necessary patient care, our operations run 24/7. Therefore, depending on the program for which you are applying, it may be an expectation that you are available to work week days and weekends, as well as all shifts - days, evenings, and nights.


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