Water Treatment Product Support

2 months ago

Winnipeg, Canada Franklin Electric Full time
DescriptionWe’re seeking a Water Treatment Product Support Specialist to join our technical team in Winnipeg, MB  In this role you’ll play a crucial part in providing product-specific technical information to our customers.

Join Franklin Water Treatment – a Division of Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.

Franklin Electric is a diverse team of innovators making a positive global impact since 1944.  We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource.  Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.

Join us to create a better future while growing professionally in a supportive environment

MOVE FORWARD WITH USWhat you will be doing:

  • Identify and Resolve Customers Technical Issues – assist customers translate technical instructions, monitor technical support e-mails, track customer support requests, identify and resolve issues.
  • Manage customer relationships – accommodate order preferences, communicate the status of open requests to customers and follow up to verify that solutions are successful, provide information on new products, and product accessories, quotations on commercial and residential equipment.
  • Assist Product Management Team – develop and enhance product lists, facilitate and attend training seminars, assist with creating manuals and spec sheets.

Who we want:

If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity

  • Effective communicators – people who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
  • Collaborative partner – people who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
What you need:

  • Associate’s degree in electrical engineering, mechanical engineering, or a related field (preferred)
  • Three to five years of related experience in water treatment (required).
  • CWQA certification (preferred), or willing to obtain.

Don’t feel like you check all the boxes?  Here at Franklin, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of backgrounds and industries.  We highly encourage you to apply so we can connect on this and future opportunities.

Company Values & Benefits
 Franklin Electric provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more

  • RRSP match
  • Up to 3% of annual earnings put into DPSP regardless of participation in RRSP program
  • 100% company paid health, dental, vision benefits
  • LTD, ADD, Life Insurance, EAP
  • 100% company paid Calm app
  • Free Parking

Franklin Electric is a global leader in water and energy systems, committed to continuous improvement and innovation to meet the diverse needs of our customers. Our founders in 1944 named the company after America’s pioneer electrical engineer, Benjamin Franklin, which lives on today in our culture to drive us to push boundaries and create meaningful change. We offer a comprehensive range of pumps, motors, drives, and controls for residential, commercial, agricultural, industrial, and municipal applications.

More than just a workplace, Franklin Electric is a vibrant and inclusive community of forward-thinkers, united by our mission to drive positive impact worldwide. Our culture fosters career growth and personal development, with a focus on promoting from within and nurturing talent. Our recent awards in “America's Most Responsible Companies”, “Most Trusted Companies” by Newsweek, “America’s Climate Leaders” and “Indiana’s Best Places to Work” attest, we're dedicated to upholding the highest standards of corporate responsibility.

At Franklin Electric, we believe that everyone deserves to be treated fairly and respectfully, and that our diversity of thought, culture and experience makes us a stronger company. Our commitment to social responsibility is evident in programs like the Franklin Women's Network and our philanthropic efforts through the Franklin Wells for the World Foundation. Through these endeavors, we've provided clean water to over 284,000 people in 12 countries, addressing the global water crisis head-on,

Locally in our communities, the Franklin Electric Charitable and Educational Foundation (FECEF) supports causes close to our hearts, such as United Way, Boys & Girls Club, and Big Brothers Big Sisters. Our dedication to excellence extends beyond our products and services, shaping a brighter future for both our employees and the communities we serve. Join us in driving meaningful change and making a difference with Franklin Electric.

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