Expert Technician I

4 weeks ago

North Vancouver, Canada Hilti Group Full time

What's the role?

The role of Expert Technician I is to maximize productivity within Repair Operations (RO) while delivering high-quality, timely repairs of Hilti tools, and enhancing the value-added image associated with owning a Hilti tool. This position provides best-in-class tool repair service in support of Hilti’s Tool Service value proposition and Champion 2020 Strategy. This position contributes to the overall financial success of the company by controlling cost of goods sold (COGS), process improvement, and cost containment throughout the repair process.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

• Functional leader and repair expert on 1-2 tool groups (tool families). • Maintains and enhances technical knowledge and skills through continuous professional development by studying & reviewing on-line repair manuals, schematics, & technical files. • Performs high quality repairs to Hilti products through proper problem diagnosis and application of prescribed corrective measures while utilizing appropriate tools and systems. • Complete understanding and adherence to repair standards while also ensuring Repair Technicians in assigned tool group use the Tool Service Platform and follow all standards. • Conducts final functional & safety testing after every repair to ensure customer safety. • Maintain adequate parts inventory by accurate picking of spare parts, identifying and increasing inadequate safety stock levels, through continuous inventory tracking • Provides data and information to Hilti quality and product managers that are used to identify potential improvements to the overall quality and safety of Hilti tools. • Maintains work areas, tools, and assigned equipment in a proper, organized order, thus enabling the incumbent to perform the job in a timely, safe, and efficient manner. • Leads by example and promotes a cohesive team-oriented environment • Follow Hilti’s core values of Teamwork, Integrity, Commitment, and Courage • Determines Repair Center priorities in order to maintain same day turn-around-time while providing quality repair service. • Assumes ownership role for assigned tool work group(s) to maintain standards and achieve high performance • Identify, promote, and execute continuous process improvements for repair center operations • Contribute to the Company’s financial success through COGS control, process improvement and cost containment throughout the repair process
• Complete execution of repair standards throughout workshop
• Promote and execute actions which support Hilti’s business strategy • Identifies stock shortages & wrong min/max levels, & works with materials management & the Spare Parts Warehouse to correct ensuring spare parts availability & Hilti’s Lifetime Service commitment • Responsible for local on-site training and assists Regional Repair Expert with assigned tasks • Participation in regional or global workbench summits • Additional duties as assigned

Our logistics operation is special because we own our whole supply chain, something that’s almost unique for a company of our size

What do we offer?

In addition to a competitive base salary, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, RRSP matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.

What you need is:

• High School Diploma/GED or equivalent experience required • Experience in mechanical or electrical repairs • Specific experience working within two (2) to three (3) Hilti tool groups (stocking locations) with expertise in one tool group • Experience using Windows applications preferred • Strong communication and interpersonal skills • Must possess good attention to detail and have the ability to meet deadlines • Ability to learn quickly and operate effectively in a rapidly changing environment • Must be customer service oriented and be able to work in a team environment

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