IT Field Technician I

2 months ago


Vancouver, Canada CompuCom Systems, Inc. Full time

Why CompuCom? (Overview):
As a IT Field Technician -I, you will be responsible for supporting and maintaining laptop, desktop and printer support for end users and clients. This is a full time position reports into the Field Services Manager and requires a vehicle with valid drivers’ license.

Monday to Friday, 8:30 am to 5:00 pm

**Location
- **Vancouver, British Columbia**, Canada.**

**CompuCom supports Employment Equity and Diversity**

What We Need & What You'll Do (Responsibilities):

- Ability to troubleshoot and resolve field service incidents; same-day severity & next business day severity
- Accountable for continuous improvement
- Maintain full ownership of ticket through its lifecycle
- Ensure that for every call and/or reported event a ticket was created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In the cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a master ticket will allow for impact analysis on the outage
- Verify user contact and asset information, categorize ticket accurately, and populate ticket with full description of event
- Utilize the knowledge base and other support documentation to identify, isolate, diagnose and resolve end-users technical problems and provide information and status as requested
- Enter all troubleshooting performed and, if applicable, the resolution
- Escalate tickets to the appropriate support group if required by warm transfer
- If support requests cannot be resolved expeditiously, or if the team lacks the permissions or access to correctly resolve the incident/service request, then the issue is escalated to the appropriate support
- Determine if there is a commonality amongst tickets being generated.

Who You Are (Qualifications):

- 2 yrs experience hardware & deskside software support
- Strong technical knowledge of PC and Desktop hardware
- Hands-on hardware troubleshooting experience
- Working technical knowledge of current operating systems, and standards
- Ability to launch and operate desktop diagnostic tools to perform remote diagnostics
- Analytical and problem-solving abilities, with keen attention to detail
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
- Experience working in a team-oriented, collaborative environment
- Strong customer-service orientation
- Excellent written and verbal communication skills
- Experienced in SLA/KPI environment
- Computer Field Service repair experience
- CompTIA A+.

**Bonus Certifications/ Experience**
- OEM HW Certifications HP, LENOVO, Dell etc
- Desktop, Laptop, Printer and Server.


  • IT Field Technician

    1 month ago


    Vancouver, Canada happier IT Inc Full time

    We are currently hiring for a contract I.T Field Service Technician job in Vancouver BC, applicants must live in the lower mainland, have a valid drivers licence and a Work Visa if applicable. You also must have 1-3 years of experience in this role and have a strong knowledge of Windows, Desktops & Laptops, Servers, Printers, Networking such as firewalls...


  • Vancouver, Canada happier IT Inc Full time

    As a Project Field Technician you will be dispatched by our Dispatcher/PM and will work on-site in our clients’ offices to providing senior or emergency field support, install new project hardware (firewalls, switches, and servers), Collaborate and scope new offices or cleanups, and perform proactive tasks. Between onsite Project field work you will work...

  • IT Field Technician

    4 weeks ago


    Vancouver, Canada happier IT Inc Full time

    Are you looking for an exciting new opportunity to start the new year off with a bang? Are you excited about delivering impeccable customer service in person? Do you have a passion for all types of hardware from printers and workstations/laptops to servers and network gear? Then we have an exciting position for you! We are currently hiring for a full...

  • Field Coordinator I

    2 weeks ago


    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category Non Union Farm Workers Job Profile Non Union Salaried - UBC Farm Staff Coordinator Job Title Field Coordinator I Department Field Technicians | Centre for Sustainable Food Systems at UBC Farm | Faculty of Land and Food Systems Compensation Range $4,024.72 - $4,693.78 CAD Monthly Posting End Date January 3,...


  • Vancouver, Canada City of Vancouver Full time

    Electrical Technician IRequisition ID: 40305 OrganizationLocated on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable...


  • Vancouver, Canada City of Vancouver Full time

    Electrical Technician IRequisition ID: 40305 OrganizationLocated on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable...

  • IT Field Technician

    3 days ago


    Metro Vancouver Regional District, Canada Global IT Star Consulting Corp Full time

    **About us** Global IT Star Consulting Corp is a small start up business in Canada that provides professional IT field services to clients that are based in our service areas: Metro Vancouver(BC), Edmonton(AB), Calgary(AB), Regina(SK) and Saskatoon(SK). We are professional, agile, and professional. Our work environment includes: - Above avg compensation -...


  • Vancouver, Canada Fish Field Inc Full time

    At Fluor, we are proud to design and build projects and careers. This requires teams that are as unique as the projects we execute. We are committed to fostering a work environment that embraces Diversity, Equity, and Inclusion (DE&I) for all so our employees and stakeholders benefit from the creative solutions derived as a result of embracing differences....


  • Vancouver, Canada Kodak Full time

    Do you have an electro-mechanical aptitude? Do you enjoy both mechanical and electronic equipment repair? Are you that “go to” I can fix it person? - Then this might be the job you have dreamed ofField Service Technician-Jr. needed for an onsite-field position for one of Kodak’s largest Print Customers. - We provide paid training, competitive wage, and...


  • Vancouver, Canada The City of Vancouver Full time

    **Requisition ID**:39963 **Organization** Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is...


  • Vancouver, Canada MineSense Technologies Ltd. Full time

    Field Services – Field Services Support / Be part of something incredible. Metals are necessary for our world, but mining historically faced issues with waste, sustainability, and inefficiencies. MineSense is changing that. Our solutions reduce mining waste and environmental impacts while increasing profits and efficiencies. Backed by the best in venture...

  • Field Technician

    2 days ago


    Vancouver, Canada Great River Financial Services Inc (GRFS) Full time

    **Field Technician** **Position Summary**: **Responsibilities** - Install, repair and maintain Intrusion, Fire, Video Surveillance, Network and VoIP integrated systems. - Work in the field with the most efficient methods to solve service issues. - Train customers on Interface provided systems. - Maintain acceptable and accurate inventory levels by...


  • Vancouver, British Columbia, Canada City of Vancouver Full time

    Electrical Technician IRequisition ID: 40305 OrganizationLocated on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world's most liveable cities...


  • Vancouver, British Columbia, Canada City of Vancouver Full time

    Electrical Technician IRequisition ID: 40305 OrganizationLocated on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world's most liveable cities...

  • Field Technician

    1 month ago


    Vancouver, Canada SenSen.AI Full time

    Overview: We are seeking a skilled and motivated Field Technician to join our team. As a Field Technician, you will be responsible for performing various technical tasks in the field, including troubleshooting, installation, and maintenance of computer hardware, networking systems, and low voltage equipment. If you have a strong background in schematics,...

  • Field Technician

    2 days ago


    Vancouver, Canada Focal Systems Full time

    **Company Description** Focal Systems is the industry leader in retail AI solutions. We are a Silicon Valley-based startup that has more than doubled in size every year since our founding. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal has been deployed at scale with the top retailers in the world....


  • Vancouver, Canada Kelly Science, Engineering, Technology & Telecom Full time

    We are currently recruiting for Field Service Technician role for our client for full time permanent opportunity. Locations: Vancouver and Kelowna Type: Full time permanent role FIELD SERVICE TECHNICIAN Role: Responsible for providing field technical service and support customer sites across Cana


  • Vancouver, BC, Canada City of Vancouver Full time

    Electrical Technician I Requisition ID: 40305 Organization Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most...

  • Technician I

    1 week ago


    Vancouver, Canada Pacific National Exhibition Full time

    Job Description Full-time, Permanent Wage & Paygrade : $27.44/hour (PG1A) with benefit enrollment Date Posted: January 15, 2024 Who we are… The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 113-year-old, non-profit organization has an...

  • Technician I

    2 days ago


    Vancouver, Canada Pacific National Exhibition Full time

    Job Description Full-time, Permanent Wage & Paygrade : $27.44/hour (PG1A) with benefit enrollment Date Posted: January 15, 2024 Who we are… The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 113-year-old, non-profit organization has an...