Guest Service Agent

5 days ago

Edmonton, Canada FAIRMONT Full time
Job Description

Guest Service Agent (Full Time)

First impressions are everything As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

Reporting to the Front Office Manager, your essential job functions include, but are not limited to:

  • Provide effective, fast service in a friendly manner
  • Check in and out hotel guests according to standards and policies
  • Answer incoming calls
  • Monitor for special rates and billing arrangements
  • Ensure the highest level of guest satisfaction by addressing concerns promptly
  • Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check-in experience
  • Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing, and distribution thereof
  • Keep front desk organized, tidied, and sanitized up to ALL Safe policies
  • Ensure front desk is stocked with essential material
  • Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
  • Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
  • Make certain to be familiar with fire and emergency procedures
  • Other responsibilities connected with Front Office may be required

Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift.
  • Frequent lifting and carrying up to 30 lbs.
  • Occasional kneeling, pushing, pulling, lifting.
  • Occasional ascending or descending ladders, stairs, and ramps.

Qualifications

Your experience and skills include:

  • Previous front desk/reception experience a strong asset
  • Must have effective communication skills
  • Knowledge of Microsoft Windows XP an asset
  • Knowledge of Micros PMS/Opera an asset
  • Must have a good command of the English language
  • Hotel/Hospitality degree or diploma an asset
  • Available for shift work including weekends and holidays

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.



Additional Information

What is in it for you:

  • Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
  • Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support 
  • Learning programs through our Academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • Career development opportunities with national and international promotion opportunities. The sky is your limit

  • Guest Services Agent

    2 weeks ago

    Edmonton, Canada See Sight Tours Full time

    **Company's Brief**: See Sight Tours proudly offers guests personalized, small-group tours and services in 20 cities across the USA and Canada. Our team is dedicated to creating exciting and enjoyable experiences for guests through providing friendly and professional service at an affordable price. As an award-winning company, customer service is the...

  • Guest Service Agent

    2 weeks ago

    Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    **Guest Service Agent** **Ramada by Wyndham Edmonton South** **About Us**: At **Ramada by Wyndham Edmonton South**, our commitment goes beyond just providing rooms; it is about creating memorable experiences for every guest. Our dedication to exceptional service is what defines us, and we are seeking individuals who share our passion. If you are a dynamic,...

  • Guest Service Agent

    1 week ago

    Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    **Guest Service Agent** **Ramada by Wyndham Edmonton South** **About Us**: At **Ramada by Wyndham Edmonton South**, our commitment goes beyond just providing rooms; it is about creating memorable experiences for every guest. Our dedication to exceptional service is what defines us, and we are seeking individuals who share our passion. If you are a dynamic,...

  • Guest Service Agent

    2 weeks ago

    Edmonton, Canada Sawridge Inn & Conference Centre Full time

    The key responsibilities of the Guest Services Agent position are: - Checking in/out guests in a friendly and timely manner - Registering all arriving guests while adhering to the company policies and ensuring guest satisfaction - Assisting guests at arrival and departure as well as during their stay - Answering phones - Transmitting & receiving messages...

  • Guest Services Agent

    2 weeks ago

    Edmonton, Alberta, Canada Cari Full time $20

    Company Description Grow your career with a company that shares your passion Our Energy & Resources Division has an exciting new opportunity to join the Sodexo team as our next - Guest Services Agent Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating...

  • Guest Services Agent

    2 weeks ago

    Edmonton, Alberta, Canada Nova Hotels Full time

    Our team at The Chateau Lacombe in Edmonton is currently looking for a highly motivated individual to fill the position of Guest Services Agent.The Guest Services Agent is responsible for ensuring the satisfaction of all hotel guests by providing exceptional customer service. You are the first impression of the property; you welcome guests in a professional...

  • Guest Services Agent

    2 weeks ago

    Edmonton, Alberta, Canada Nova Hotels Full time

    The Edmonton Inn & Conference Centre is currently recruiting a dynamic Guest Services Agent to join our growing teamPRIMARY FUNCTIONSThe Guest Services Agent is responsible for ensuring the satisfaction of all hotel guests by providing exceptional customer service. You are the first impression of the property; you welcome guests in a professional and...

  • Guest Services Agent

    4 weeks ago

    Edmonton, Alberta, Canada Sodexo Canada Ltd Full time

    Position: Guest Services Agent - Front DeskUnit: Mt. MilliganPoint of Hire Location: Prince George (bussing to/from site from PG)Rotation: 28 days on / 14 days off (10 hour shifts) Wage: $19.67 per hourHiring Point: Prince GeorgeThe Guest Service Agent is responsible for ensuring guests at the Lodge have a satisfying stay. The general responsibilities of the...

  • Guest Services Agent

    2 months ago

    Edmonton, Alberta, Canada Sodexo Canada Ltd Full time

    Position: Guest Services Agent - Front DeskUnit: Mt. MilliganPoint of Hire Location: Prince George (bussing to/from site from PG)Rotation: 28 days on / 14 days off (10 hour shifts) Wage: $19.67 per hourHiring Point: Prince GeorgeThe Guest Service Agent is responsible for ensuring guests at the Lodge have a satisfying stay. The general responsibilities of the...

  • Guest Service Agent

    2 weeks ago

    Edmonton, Alberta, Canada Ramada by Wyndham Edmonton South Full time

    Guest Service AgentRamada by Wyndham Edmonton SouthAbout Us:At Ramada by Wyndham Edmonton South, our commitment goes beyond just providing rooms; it is about creating memorable experiences for every guest. Our dedication to exceptional service is what defines us, and we are seeking individuals who share our passion.If you are a dynamic, service-oriented...

  • Guest Services Agent

    2 weeks ago

    Edmonton, Alberta, Canada Nova Hotels Full time

    We are looking for a full-time Guest Service Agent to add to our team. This position is located at the Edmonton Inn & Conference Centre located at 11834 Kingsway Avenue, Edmonton, ABPRIMARY FUNCTIONSReporting to the Front Office Manager, the main duty of the Guest Service Agent is to ensure the satisfaction of all hotel guests by providing exceptional...

  • Guest Service Agent

    3 weeks ago

    Edmonton, Canada DoubleTree by Hilton West Edmonton Full time

    Join the BEST team in Edmonton at the **DoubleTree by Hilton West Edmonton **- where the little things mean everything! Our friendly and attentive staff are dedicated to providing personalized service throughout our guest’s stay. We call it CARE (Create A Rewarding Experience). All the essentials are covered in our 128 modern guest rooms and 110 elegant...

  • Guest Service Agent

    1 week ago

    Edmonton, Canada DoubleTree by Hilton West Edmonton Full time

    Join the BEST team in Edmonton at the **DoubleTree by Hilton West Edmonton **- where the little things mean everything! Our friendly and attentive staff are dedicated to providing personalized service throughout our guest’s stay. We call it CARE (Create A Rewarding Experience). All the essentials are covered in our 128 modern guest rooms and 110 elegant...

  • Guest Service Agent

    7 days ago

    Edmonton, Canada Home2 Suites Hilton West Edmonton Full time

    **Home2 Suites by Hilton is a trendy, fun and colorful all-suite extended stay hotel thoughtfully designed for savvy, sophisticated, cost-conscious travelers staying a few months or a few nights.**_ **We are looking for a Guest Service Agent for our Team!** Each year we survey Team Members what excites them the most about working at Hilton so we can build...

  • Guest Service Agent

    3 weeks ago

    Edmonton, Canada Home2 Suites Hilton West Edmonton Full time

    **Home2 Suites by Hilton is a trendy, fun and colorful all-suite extended stay hotel thoughtfully designed for savvy, sophisticated, cost-conscious travelers staying a few months or a few nights.**_ **We are looking for a Guest Service Agent for our Team!** Each year we survey Team Members what excites them the most about working at Hilton so we can build...

  • Guest Service Agent

    2 weeks ago

    Edmonton, Alberta, Canada FAIRMONT Full time

    Job DescriptionGuest Service Agent (Full Time)First impressions are everything As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.What You Will Be Doing: Provide effective, efficient service in a friendly mannerCheck in and out hotel guests...

  • Guest Service Agent

    1 week ago

    Edmonton, Canada Renaissance Edmonton Airport Hotel Full time

    WHAT WE ARE LOOKING FOR Hey there! We're on the lookout for a Reception Ambassador extraordinaire to join our Front Office team! This isn't your typical gig—it's a permanent part time spot with a cool $18.50 per hour! Were you that curious kid who peeked into every nook, cranny, and cabinet, always asking, "Why?" Yep, that's your vibe! You live life to...

  • Guest Service Agent

    3 weeks ago

    Edmonton, Canada Renaissance Edmonton Airport Hotel Full time

    WHAT WE ARE LOOKING FOR Hey there! We're on the lookout for a Reception Ambassador extraordinaire to join our Front Office team! This is a permanent part-time spot, with a cool $18.50 per hour! Were you that curious kid who peeked into every nook, cranny, and cabinet, always asking, "Why?" Yep, that's your vibe! You live life to discover, and your...

  • Guest Service Agent

    2 weeks ago

    Edmonton, Canada Renaissance Edmonton Airport Hotel Full time

    WHAT WE ARE LOOKING FOR Hey there! We're on the lookout for a Reception Ambassador extraordinaire to join our Front Office team! This isn't your typical gig—it's a permanent part-time spot, with a cool $18.50 per hour! Were you that curious kid who peeked into every nook, cranny, and cabinet, always asking, "Why?" Yep, that's your vibe! You live life to...

  • Guest Service Agent

    1 month ago

    Edmonton, Canada Matrix Hotel Full time

    **Description**: At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your...