Systems Administrator II-1

Job Summary
The Systems Administrator II designs systems hardware and software solutions, defines systems scope, and provides recommendations for all systems supported infrastructure as part of MedIT (Faculty of Medicine IT) operations.

This position consults on process and procedures to ensure secure electronic processing and data storage. The role also provides IT systems infrastructure advice and training to operational support staff, and maintains systems & data availability.

The individual will be required to respond to a cellular phone during regular business hours (Monday to Friday - 8:30 a.m. to 4:30 p.m.). The incumbent may be required to change work site locations and will be required to work on-call shifts providing after regular business hours support.

Organizational Status
The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities in the world. Since 1915, UBC’s entrepreneurial spirit has embraced innovation and challenged the status quo. UBC encourages its students, staff and faculty to challenge convention, lead discovery and explore new ways of learning. At UBC, bold thinking is given a place to develop into ideas that can change the world.

Our Vision: To Transform Health for Everyone

Ranked among the world’s top medical schools with the fifth-largest MD enrollment in North America, the UBC Faculty of Medicine is a leader in both the science and the practice of medicine. Across British Columbia, more than 12,000 faculty and staff are training the next generation of doctors and health care professionals, making remarkable discoveries, and helping to create the pathways to better health for our communities at home and around the world.

The Faculty—comprised of approximately 2,200 administrative support, technical/research and management and professional staff, as well approximately 650 full-time academic and over 10,000 clinical faculty members—is composed of 19 academic basic science and/or clinical departments, 3 schools, and 25 research centres and institutes. Together with its University and Health Authority partners, the Faculty delivers innovative programs and conducts research in the areas of health and life sciences. Faculty, staff and trainees are located at university campuses, clinical academic campuses in hospital settings and other regionally based centres across the province.

The UBC Vancouver Campus is located on the traditional, ancestral, and unceded territory of the xʷməθkʷəy̓əm (Musqueam) people. The City of Vancouver is located on Musqueam, Squamish, and Tsleil-Waututh First Nations territory.

Work Performed

Specific Duties:
- Analyses, designs, implements, & supports research, instructional, and administrative computing systems for Faculty of Medicine.
- Consults as required and directed by the Service Delivery Manager or Senior Systems Administrator with other MedIT teams, and University and Health care partners for all matters involving systems design, analysis, and operations.
- Provides technical leadership, subject matter expertise and training to various faculty and staff members.
- Resolves critical systems incidents and implementation of major changes under the direction of the Senior Systems Administrator.
- Develops & maintains documentation of all MedIT and externally provisioned infrastructure.
- Participates in business continuity planning and development of procedures.
- Plans installs and troubleshoots server and application systems including Linux, Microsoft Windows Server, virtualization infrastructure (such as VMware), and newer technologies as they occur.
- Monitors and contributes to optimizing servers and application systems performance.

Core Duties:
- Designs solutions to resolve system related business problems, meet user requirements, and streamline system work flows.
- Formulates and defines system scope and objectives and recommends a strategy, potential solution, or "work-around".
- Monitors and analyzes systems issues and provides recommendations for all systems supported infrastructure as part of regular operations.
- Provides guidance and training to less experienced administrators.
- Writes and maintains systems documentation including user and technical manuals.
- Designs, provisions and configures systems.
- Acts as a liaison between technical groups and stakeholders to coordinate the system's installation and ensure technical compatibility and satisfaction.
- Prepares documentation and defines system specific dependencies to assist in problem analysis.
- Provides recommendations for improving procedures and coordinating system implementation.
- Integrates development of best practices, standards, procedures and quality objectives across systems infrastructure or platforms.
- Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
- Performs other related duties as required.

Consequence of Error/Judgement

The decisions and actions taken by the Systems Administrator II will have a direct impact on the availability and capacity of the systems infrastructure used by the Faculty of Medicine for research, education, and administrative functions. Errors in judgment or actions could have a major impact on the Faculty of Medicine teaching research, administrative systems operations and the continued functioning of the Faculty of Medicine, and hospital computer operations.

Supervision Received
Works under limited supervision and receives instructions from the Service Delivery Manager and Senior Systems Administrator. Work is reviewed in terms of completeness, accuracy and timeliness of set objectives.

Supervision Given
None.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of three years of related experience, or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

University degree in Computer Science or a Diploma in Network/Computer Systems preferred.
- Current ITIL Foundations certification or ability to achieve.
- Current Linux, Microsoft, or related systems administration certifications or ability to achieve. - Experience providing server and computer support in an instructional or research computing environment
- Experience providing Microsoft or Linux Server & virtual systems support.
- Must have experience in the following:
o Managing VMware or like virtualized infrastructure
o Implementing technical changes through a change management process
o Problem solving on an enterprise level
o MS Windows Server 2016, 2019 and 2022, Linux server (Red Heat Enterprise Linux 6,7 and 8, Ubuntu 20 to 22), and IT security best practices
o Implementation and support of server hardware.
- Nice to have experience in the following:
o Experience with AWS (Amazon Web Services) or Microsoft Azure
o AWS Foundational and or Associate certification
o Microsoft Certified Azure Administrator
o Working knowledge of ServiceNow (end user)

Collaboration - Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity, and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance.

Communication for Results - Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate.

Problem Solving - Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks, and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders.

Accountability - Sets objectives that meet organizational needs. Provides recommendations to individuals and teams on ways to improve performance and meet defined objectives. Monitors and provides feedback on individual and team performance against defined standards.

Information Systems Knowledge - Resolves escalated problems of technical support. Identifies root causes. Sets up and integrates new and enhanced information systems. Identifies customer needs and determines the appropriate approach to apply and ensure resolution. Solicits the input of appropriate technical experts and managers as required.

Initiative - Seeks out new challenges that require risk taking. Determines the resources, team support, and technical needs necessary to enable success and procures them. Keeps responding to the challenge in spite of obstacles and setbacks.

- Demonstrated time management, planning and organizational skills.
- Ability to communicate effectively verbally and in writing.
- Ability to gather, record, and organize information.
- Ability to prioritize service and development requests efficiently based on sound technical knowledge of task and time requirements.
- Demonstrated capabilities related to problem solving on an enterprise level.
- Basic training capabilities.
- Takes initiative in the continued revision and upgrading of internal documentation.

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