Community Manager

Do you like working in the field of multi-residential property management?

Have you always considered yourself the type of employee who is detail-oriented, resourceful and has great flexibility?

We are looking for an Community Manager who will report to the Property Manager and who will play an essential role in the successful operations of our residential complexes.

His main responsibility is to oversee the daily operations of an assigned portfolio of buildings (between 400 and 500 units) including: rental, building work and capital projects. The Sector Manager is a confident leader who has excellent communication skills and the ability to evaluate economic trends, profitability and marketing issues. This job involves being able to work under pressure, manage emergency situations of all kinds and correct operational and management problems specific to the assigned sector.

If you recognize yourself in this description, you MUST apply for this position

Advantages
What the Community Manager position in the heart of downtown Montreal offers you:

• A friendly working environment
• Competitive salary
• 2 weeks vacation + 1 week during Christmas + 8 wellness days
• Insurance package after 3 months
• Mileage compensation for your car ( 0.65$/km)
• Up to 10% yearly bonus
• Located in the heart of Montreal

Responsibilities
Customer service :

- Ensures a superior level of co-operation, service and assistance is provided to residents.
- Confirms that residents' questions and service requests are promptly addressed
- Ensures that building standards are maintained at a high level and that site-level staff are performing duties in a professional manner.
- Trains site-level staff on company's customer service standards.

Leasing and operations:

- Demonstrates excellent sales/leasing skills by reducing vacancy. (maintains an occupancy rate of 100%)
- Show apartments, processes resident applications and lease agreements, and reports regularly to the Regional office.
- Responsible for enforcing the terms of lease agreement, such as rent collection, rules and regulations, and following procedures when serving notices to residents.
- Assist in the implementation of marketing initiatives and related leasing functions.
- Manages assigned portflolio of buildings to improve efficiency and reduce operating costs.
- Conducts weekly/daily inspections of grounds, facilities and equipment to determine if repairs or preventive maintenance are necessary, while monitoring performance.
- Discusses possible renovations or improvements with the Regional Manager or Property Manager.
- Ensures apartment complex meets the organization's standards for maintenance and cleaning.
- Obtain bids and quotes from contractors for repairs, renovations and maintenance.
- Supervises the work of contractors to ensure it is completed and reviews invoices.
- Responsible for ensuring that daily operations of the buildings are carried out (general maintenance and cleaning).
- Ability to coordinates after-hours emergencies as needed.
- Working knowledge of the legislation relating to the Residential Tenancy Act
- Ability to represent the company at Landlord Tenant Board hearings

Leadership and management:

- Directly manage on-site Team Members, including: Building Managers, Assistant Building Managers, Maintenance Associates and Cleaners.
- Responsible for planning, assigning and directing work.
- Assist in training on-site Team Members (Building Managers, Assistant Building Managers, Maintenance Associates and Cleaners) on operational procedures.
- Analyzes and resolves problems at work or helps employees resolve problems at work.
- Initiates or suggests plans to motivate employees to achieve their goals at work.

Financial and budgets:

-Ensures that rent rolls are accurate.
-Reviews weekly apartment vacancy/availability reports.
-Reviews and approves resident leases and lease renewals.
-Reviews rents to ensure they are at minimum market value.

Qualifications
- A diploma/bachelor's degree and/or experience in a related field
- 3 to 5 years of experience in a field related to real estate
- 1-2 years of supervisory or managerial related experience
- Exposure to a multi-residential or other industry asset management course in a related field is an asset
- Certified Property Manager designation (CPM) or Accredited Residential Manager (ARM) is an asset
- WHMIS certification is an asset
- Experience with Fire Life safety and building inspections is an asset
- Knowledge of current laws, legislation and rights concerning residents would be an asset
- Knowledge of building/property maintenance
- Skilled in the use of basic tools and power tools
- Basic knowledge of plumbing, electricity, plastering, carpentry, painting, etc.
- Computer skills (Microsoft Office suite, Yardi, emails, Internet)
- Availability to work on call, on a rotating schedule (evenings and weekends)

- A commitment to “best in class” customer service
- A professional demeanor with strong communication skills
- Demonstrated a high level of integrity, discretion and confidentiality
- Ability to listen, understand and respond to issues appropriately
- Ability to work and decide independently using good judgment
- Ability to remain calm and focused under pressure
- Self-motivated individual, who is proactive, takes initiative, is goals and results oriented, also able to work independently without the need for much guidance
- Superior organizational and time management skills with ability to multitask/prioritize to meet multiple deadlines
- Flexible with a“ nothing is too big or too small" attitude
- Attention to detail with excellent follow-up skills
- Excellent problem-solving capabilities
- Bilingualism in French and English is required
- Having a vehicule is an asset

Summary
Are you interested in this opportunity? Here's how to submit your application to us:

Send us your CV now to the following address:

dorine.sportouch@randstad.ca

We will examine your application carefully and will contact you quickly to give you the details of the offer if your profile matches this position.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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