Community Manager

3 weeks ago

Montreal, Canada Vosker Full time

Job Description

As a Social Media Community Manager with a focus on customer service, you are the voice and face of the brand in online communities, ensuring that every interaction reflects the brand's tone, values, and standards. Your role extends beyond customer service to encompass relationship-building, feedback collection, and collaboration with internal and external stakeholders. With a deep understanding of community dynamics and social media best practices, you foster engagement, trust, and loyalty among community members while driving initiatives that enhance customer experience and strengthen brand affinity. 

This role offers an exciting opportunity to shape and nurture an online community that serves as a valuable asset for the brand. If you are passionate about building meaningful relationships, driving customer engagement, and contributing to the success of the brand in the digital space.

Key Responsibilities:

Tone and Manner Management : Maintain and uphold the brand's public online tone and manner across social media platforms and community forums, ensuring consistency, authenticity, and alignment with brand guidelines. Train and guide team members to communicate effectively and empathetically with customers, resolving issues and inquiries in a timely and professional manner. Community Relationship Management: Cultivate and nurture relationships with staff and moderators of Facebook groups and other online communities relevant to the brand. Engage proactively with community members, responding to inquiries, facilitating discussions, and providing value-added content to foster a sense of belonging and community spirit. Feedback Collection: Act as a conduit for collecting feedback and insights from community members, synthesizing their input to identify trends, pain points, and opportunities for improvement. Share feedback with relevant internal departments, such as Marketing, Product Development, and Customer Experience, to inform decision-making and drive product/service enhancements. Content Planning for Client Support Page: Collaborate with internal stakeholders, including client support teams, to plan and curate content for client support pages on social media platforms. Develop content calendars, create engaging posts, and coordinate with relevant departments to ensure timely and accurate information dissemination. Event Management: Plan and execute online events, such as live Q&A sessions, product launches, and community meetups, to deepen engagement and strengthen relationships within the community. Coordinate logistics, content creation, and promotion efforts to ensure successful event outcomes and a positive attendee experience. Collaborative Initiatives: Develop and execute initiatives to foster collaboration between the brand and Facebook Group Staffs, as well as key internal departments. Partner with Marketing to co-create engaging content and campaigns tailored to the community's interests and preferences. Collaborate with Developers and Product teams to gather input on feature requests, bug reports, and usability issues raised by community members. Performance Tracking: Monitor and analyze community engagement metrics, including participation rates, sentiment analysis, and member satisfaction scores, using data-driven insights to optimize community management strategies and tactics. Prepare regular reports and presentations to share key findings and recommendations with internal stakeholders. Crisis Management: Anticipate and mitigate potential crises or reputational risks within the community, responding swiftly and transparently to address issues and maintain trust and goodwill among community members. Collaborate with cross-functional teams to develop crisis communication plans and execute coordinated responses when necessary.

Qualifications

Minimum of 3-5 years of experience in social media/community management, with a focus on customer service and engagement. Deep understanding of social media platforms, community dynamics, and online moderation best practices. Excellent interpersonal and communication skills, with the ability to build relationships, influence stakeholders, and engage diverse audiences. Strong problem-solving abilities and the capacity to remain calm and composed under pressure in crisis situations. Analytical mindset with proficiency in data analysis and reporting tools to track performance metrics and derive actionable insights. Creative thinker with a passion for innovation and a track record of developing and executing successful community engagement initiatives. Good to have: Knowledge or experience in the hunting industry, including familiarity with hunting equipment, terminology, and customer preferences. This background can enhance your ability to engage with and provide valuable support to community members with specific interests in this niche area.

Additional Information

Why choose VOSKER?

A work environment that allows you to bring your ideas to life and propel you towards your ambitions A flexibility that allows you to adapt your schedule to your lifestyle; A diversified company where challenges are varied: impossible to get bored

  • Full-time-Communications Manager

    2 weeks ago

    Montreal, Canada LCI Education Full time

    DIRECTOR OF INFORMATION AND COMMUNICATION TECHNOLOGIES Job Description Posted Friday, March 22, 2024 at 4:00 AM As the Director of Information and Communication Technology, the primary role is to lead and oversee initiatives related to IT and communications infrastructure within the organization. This includes managing technical teams, developing IT...

  • Full-time-Communications Manager

    1 week ago

    Montreal, Quebec, Canada LCI Education Full time

    DIRECTOR OF INFORMATION AND COMMUNICATION TECHNOLOGIES Job Description Posted Friday, March 22, 2024 at 4:00 AM As the Director of Information and Communication Technology, the primary role is to lead and oversee initiatives related to IT and communications infrastructure within the organization. This includes managing technical teams, developing IT...

  • National Communication and influence Manager

    1 week ago

    Montreal, Canada Charton-Hobbs, Inc. Full time

    National Communication and influence manager Mat leave cover: 12 months contract Start date: Mid-June, 2024 ABOUT US AND ABOUT YOU About Moët Hennessy Our Maisons (Veuve Clicquot, Moët & Chandon, Dom Pérignon, Armand de Brignac, Ruinart, Krug, Chandon Garden Spritz, Estates & Wines, Hennessy, Glenmorangie, Ardbeg, Volcan De Mi Tierra, Belvedere Vodka)...

  • National Communication and influence Manager

    1 week ago

    Montreal, Canada Charton-Hobbs, Inc. Full time

    National Communication and influence manager Mat leave cover: 12 months contract Start date: Mid-June, 2024 ABOUT US AND ABOUT YOU About Moët Hennessy Our Maisons (Veuve Clicquot, Moët & Chandon, Dom Pérignon, Armand de Brignac, Ruinart, Krug, Chandon Garden Spritz, Estates & Wines, Hennessy, Glenmorangie, Ardbeg, Volcan De Mi Tierra, Belvedere Vodka)...

  • National Communication and influence Manager

    1 week ago

    Montreal, Canada Charton-Hobbs, Inc. Full time

    National Communication and influence manager Mat leave cover: 12 months contract Start date: Mid-June, 2024 ABOUT US AND ABOUT YOU About Moët Hennessy Our Maisons (Veuve Clicquot, Moët & Chandon, Dom Pérignon, Armand de Brignac, Ruinart, Krug, Chandon Garden Spritz, Estates & Wines, Hennessy, Glenmorangie, Ardbeg, Volcan De Mi Tierra, Belvedere Vodka)...

  • External Communications Manager

    1 day ago

    Montreal, Canada Google Inc. Full time

    External Communications Manager (English, French) corporate_fare Google place Montreal, QC, Canada Apply Bachelor's degree or equivalent practical experience.4 years of experience in public relations, media relations, or communications.Experience working within the traditional media and digital landscape in Québec.Ability to communicate in...

  • External Communications Manager

    17 hours ago

    Montreal, Canada Google Inc. Full time

    External Communications Manager (English, French) corporate_fare Google place Montreal, QC, Canada Apply Bachelor's degree or equivalent practical experience.4 years of experience in public relations, media relations, or communications.Experience working within the traditional media and digital landscape in Québec.Ability to communicate in...

  • External Communications Manager

    1 day ago

    Montreal, Canada Google Inc. Full time

    External Communications Manager (English, French) corporate_fare Google place Montreal, QC, Canada Apply Bachelor's degree or equivalent practical experience.4 years of experience in public relations, media relations, or communications.Experience working within the traditional media and digital landscape in Québec.Ability to communicate in...

  • Communications and Marketing Coordinator

    4 weeks ago

    Montreal, Quebec, Canada ACI World Full time

    Position Title: Communications and Marketing Coordinator Reports to: Manager, Publications and Communications Contract Type: Consultant, one year (yearly assessment for renewal) Airports Council International (ACI) World is seeking a proactive and organized Communications and Marketing Coordinator. In this role, you will play a pivotal part in the...

  • Community Relations Advisor

    2 weeks ago

    Montreal, Canada Administration portuaire de Québec Full time

    From here, you can see far ahead! The Port of Quebec's vision? To be a Port recognized by citizens for its responsible management of the territory, respect for the environment and protection of biodiversity, while positioning itself as a world leader in the realization of sustainable supply chains at the service of a more resilient economy. With just over...

  • Vice-President, Communications

    4 weeks ago

    Montreal, Quebec, Canada Morgan Philips Executive Search Full time

    About McGill University A beacon of academic excellence and innovation, McGill University, with a campus in the heart of Montréal, in Sainte-Anne-de-Bellevue and in Outaouais, stands prominently in the province of Quebec. Renowned for its record of excellence dating back to 1821, McGill has consistently been ranked among the world's top universities. With...

  • Project Officer Communication

    3 weeks ago

    Montreal, Quebec, Canada United Nations Educational, Scientific and Cultural Organization Full time

    Job DescriptionDescription –>The UNESCO Institute for Statistics (UIS) produces data to fuel the policies and investments needed to transform lives and propel the world towards its development goals. Providing statistical and technical inputs for global, regional and funding mechanisms for education, the UIS enables the work of the UN Transforming...

  • Project Officer Communication

    2 weeks ago

    Montreal, Quebec, Canada United Nations Educational, Scientific and Cultural Organization Full time

    Job DescriptionDescription –>The UNESCO Institute for Statistics (UIS) produces data to fuel the policies and investments needed to transform lives and propel the world towards its development goals. Providing statistical and technical inputs for global, regional and funding mechanisms for education, the UIS enables the work of the UN Transforming...

  • Project Officer Communication

    2 weeks ago

    Montreal, Quebec, Canada United Nations Educational, Scientific and Cultural Organization Full time

    Job DescriptionDescription –>The UNESCO Institute for Statistics (UIS) produces data to fuel the policies and investments needed to transform lives and propel the world towards its development goals. Providing statistical and technical inputs for global, regional and funding mechanisms for education, the UIS enables the work of the UN Transforming...

  • Project Officer Communication

    1 day ago

    Montreal, Quebec, Canada United Nations Educational, Scientific and Cultural Organization Full time

    Job DescriptionDescription –>The UNESCO Institute for Statistics (UIS) produces data to fuel the policies and investments needed to transform lives and propel the world towards its development goals. Providing statistical and technical inputs for global, regional and funding mechanisms for education, the UIS enables the work of the UN Transforming...

  • Conseiller·ère, communications

    18 hours ago

    Montreal, Canada Société de recherche sur le cancer Full time

    Conseiller·ère, communications Montréal- Mode hybride Site web:    Qui sommes-nous ? Depuis 1945, la Société de recherche sur le cancer (SRC) est l’un des seuls organismes au Canada exclusivement dédié au financement de la recherche sur tous les types de cancers. À ce jour, nous avons distribué plus de 388 millions $ en bourses et en...

  • Vice-President, Communications

    4 weeks ago

    Montreal, Quebec, Canada MCGILL UNIVERSITY Full time

    Reporting directly to the President & Vice-Chancellor, the Vice-President (VP), Communications is entrusted with a mission critical to McGill University's success: crafting and executing a comprehensive communications and marketing strategy that elevates McGill's brand, on both the local and global stages. This role demands a strategic leader who can unify...

  • Community, Branding

    4 weeks ago

    Montreal, Canada Franck Nicolas Group Full time

    SalaireÀ négocierLieuA domicile ou dans nos bureaux de Montréal, CanadaHoraire de travailTemps plein ou Temps partielStatut de l'emploiPermanent ou à contrat Résumé du posteA domicile dans le monde ou dans nos bureaux de Montréal, CanadaTemps plein ou Temps partielEmployé ou à contratRésumé des missionsVous choisissez en amont les sujets contenus...

  • Community, Branding

    3 weeks ago

    Montreal, Canada Franck Nicolas Group Full time

    SalaireÀ négocierLieuA domicile ou dans nos bureaux de Montréal, CanadaHoraire de travailTemps plein ou Temps partielStatut de l'emploiPermanent ou à contrat Résumé du posteA domicile dans le monde ou dans nos bureaux de Montréal, CanadaTemps plein ou Temps partielEmployé ou à contratRésumé des missionsVous choisissez en amont les sujets contenus...

  • Community, Branding

    4 weeks ago

    Montreal, Canada Franck Nicolas Group Full time

    SalaireÀ négocierLieuA domicile ou dans nos bureaux de Montréal, CanadaHoraire de travailTemps plein ou Temps partielStatut de l'emploiPermanent ou à contrat Résumé du posteA domicile dans le monde ou dans nos bureaux de Montréal, CanadaTemps plein ou Temps partielEmployé ou à contratRésumé des missionsVous choisissez en amont les sujets contenus...