Customer Care Representative
3 weeks ago
Joining our team has its advantages
- Flexible schedule to promote work/life balance
- Telecommuting in hybrid mode
- Group insurance from the first day
- Very competitive pension plan
- Generous holiday policy
- Personal days
- Employee Assistance Program
- Free parking
- Opportunity for professional development
SUMMARY:
The Customer Care Representative communicates with customers by phone or e-mail, providing information on products and services, answering inquiries, obtaining details and resolving customer complaints, notifying customers of claim investigation results and any planned adjustments. The Customer Care Representative actively contributes to putting the customer at the heart of the company's concerns.
SPECIFIC RESPONSIBILITIES:
- Help customers understand the products and services being offered by METRO
- Answer inquiries by phone, e-mail, or social media, helping to ensure customer satisfaction
- Promote continued customer interest in the company’s products or services
- Receive and address customer concerns, complaints, requests and other issues
- Conduct necessary research to answer customer and internal client inquiries
- Input facts and draw up structured and concise complaints reports
- Negotiate compensation with customers
- Assist in developing tools and work processes to improve customer service quality
- Act as a back-up receptionist
- Represent Metro Ontario Customer Care in dealings with various company departments, sit on committees and manage problem situations with other departments
QUALIFICATIONS:
- College certificate (Communications and/or Public Relations is preferred)
- At least 1 year experience in a Call Centre environment required
- At least 1 to 2 years experience in Customer Service
- Good communication and negotiation skills
- Proficiency in Microsoft Office
- Excellent writing skills
- Proactive problem solving
- Excellent priority management
- Excellent judgement
- Good time management skills
#LI-Hybrid
-
Customer Care Representative
3 days ago
Toronto, Canada Metro Full timePosition Title: Customer Care Representative Requisition ID: 38144 Career Group (ADSP): Administrative Division: Qc - Fidélité et engagement consommateur (80300529) Department: Marketing and e-Commerce Work Location: METRO ON - 5559 DUNDAS STREET W (#A-DUND) Province: Canada : Ontario Position Type: Permanent Joining...
-
Customer Care Representative
2 months ago
Toronto, Canada MADISON HOMES HOLDINGS Full timeTitle Customer Care Representative Department Customer Care Reports to Manager, Customer Care General Description: The Customer Care Representative is responsible for caring for the needs of the Homeowners through the phase of Occupancy and Post Occupancy warranty needs. Directly supporting the Customer Care Site Office and working very closely with...
-
Customer Care Representative
3 weeks ago
Toronto, Canada Metro Full timePosition Title: Customer Care Representative Requisition ID: 38144 Career Group (ADSP): Administrative Division: Qc - Fidélité et engagement consommateur (80300529) Department: Marketing and e-Commerce Work Location: METRO ON - 5559 DUNDAS STREET W (#A-DUND) Province: Canada : Ontario Position Type: Permanent Joining our team has its...
-
Customer Care Representative
6 days ago
Toronto, Canada Safyre Labs Full timeCustomer Care Representative **Overview** Jewlr is recruiting for a Customer Care Representative to start immediately. We are looking for customer champions who will provide world class service by connecting with our customers, analyzing their needs and offering customized solutions and we will provide training so you can answer all the questions about...
-
Customer Care Representative
3 days ago
Toronto, Canada Metro Full timePosition Title: Customer Care Representative Requisition ID: 38144 Career Group (ADSP): Administrative Division: Qc - Fidélité et engagement consommateur (80300529) Department: Marketing and e-Commerce Work Location: METRO ON - 5559 DUNDAS STREET W (#A-DUND) Province: Canada : Ontario Position Type: Permanent Joining our team has its...
-
Customer Care Representative
1 week ago
Toronto, Canada Sonova Full timeToronto, CanadaCustomer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at - **Connect Hearing** as a - **Customer Care Representative**!**Who we...
-
Customer Care Representative
2 days ago
Toronto, Canada Metro Full timePosition Title: Customer Care Representative Requisition ID: 38144 Career Group (ADSP): Administrative Division: Qc - Fidélité et engagement consommateur (80300529) Department: Marketing and e-Commerce Work Location: METRO ON - 5559 DUNDAS STREET W (#A-DUND) Province: Canada : Ontario Position Type: Permanent Joining our...
-
Customer Care Representative
3 weeks ago
Toronto, Canada Metro Inc. Full time**Position Title**:Customer Care Representative **Requisition ID**: 38144 **Career Group (ADSP)**:Administrative **Division**:Qc - Fidélité et engagement consommateur (80300529) **Department**:Marketing and e-Commerce **Work Location**:METRO ON - 5559 DUNDAS STREET W (#A-DUND) **Province**:Canada : Ontario **Position Type**:Permanent **Joining our...
-
Customer Care Representative
11 hours ago
Toronto, Canada Metro Full timePosition Title: Customer Care Representative Requisition ID: 38144 Career Group (ADSP): Administrative Division: Qc - Fidélité et engagement consommateur (80300529) Department: Marketing and e-Commerce Work Location: METRO ON - 5559 DUNDAS STREET W (#A-DUND) Province: Canada : Onta
-
Bilingual Customer Care Representative
6 days ago
Toronto, Canada Lincoln Electric Company of Canada Full time**Major Responsibilities**: - To report directly to the Manager - Customer Care on an ongoing basis and communicate all relevant matters pertaining to the business unit within the company. As well as to communicate effectively with respect to clarity of direction, approval for decisions and execution of all responsibilities. - To ensure Customer Service is...
-
Customer Care Representative
1 month ago
Toronto, Canada Sonova Full timeAre you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations? If so, we think you belong here at Connect Hearing as a Customer Care Representative ! Who we are: Connect Hearing Canada is the largest and...
-
Customer Care Representative
3 days ago
Toronto, Ontario, C6A, Ontario, Canada Metro Full timePosition Title: Customer Care Representative Requisition ID: 38144 Career Group (ADSP): Administrative Division: Qc - Fidélité et engagement consommateur (80300529) Department: Marketing and e-Commerce Work Location: METRO ON - 5559 DUNDAS STREET W (#A-DUND) Province: Canada : Ontario Position Type: Permanent Joining our team has its...
-
Customer Care Representative
2 months ago
Toronto, Canada Menkes Full timePosted In: Customer Care - About The JobWe are expanding our Customer Care Team to support the completion of projects in Vaughan and Downtown Toronto over the coming year. As a member of the on-site Customer Care Team, the **Customer Care Representative** will act as a front-line point of contact with homeowners during the Quality Assurance and Pre-Delivery...
-
Customer Care Representative
3 days ago
Toronto, Canada Menkes Full timePosted In: Customer Care - About The JobWe are expanding our Customer Care Team to support the completion of projects in Vaughan and Downtown Toronto over the coming year. As a member of the on-site Customer Care Team, the **Customer Care Representative** will act as a front-line point of contact with homeowners during the Quality Assurance and Pre-Delivery...
-
Customer Care Representative
3 days ago
Toronto, Canada Canopy Growth Corporation Full timeThe Company At Canopy Growth, our mission is clear: improve lives, end cannabis prohibition, and strengthen communities. We believe that cannabis can be a force for good. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. We will achieve this through an innovative and...
-
Customer Care Representative
2 months ago
Toronto, Canada Wakefield Canada Full timeWakefield Canada Inc. is an industry leading Canadian company that manufactures, distributes and markets category-leading products for the automotive, commercial heavy-duty, and industrial markets including Castrol, the #1 brand of passenger car motor oil in Canada, and the “Super Clean” cleaner-degreaser brand. Wakefield Canada Inc. has an opportunity...
-
Customer Care Representative
4 days ago
Toronto, Canada Connect Hearing Full timeToronto, CanadaCustomer Care Representative - You comfortable in a fast-paced retail clinic environment? Are you looking for an opportunity to make a difference?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here with us as a - **Hearing Care Administrative Assistant**!**Who are we?**: -...
-
Customer Care Representative
4 weeks ago
Toronto, ON, Canada EightSix Network Inc Full timeL'Occitane en Provence, founded in 1976 in the Provence region of France, is a worldwide brand that offers premium, natural-based, personal care and wellbeing Provencal products and services. L'Occitane continues to grow, opening several new boutiques nationwide. L'Occitane seeks to revive the Provencal way of life and traditions through high...
-
Customer Care Representative
4 weeks ago
Toronto, Canada L’OCCITANE Group Full timeL'Occitane en Provence, founded in 1976 in the Provence region of France, is a worldwide brand that offers premium, natural-based, personal care and wellbeing Provencal products and services. L'Occitane continues to grow, opening several new boutiques nationwide. L'Occitane seeks to revive the Provencal way of life and traditions through high quality,...
-
Customer Care Representative
4 weeks ago
Toronto, Canada L’OCCITANE Group Full timeL'Occitane en Provence, founded in 1976 in the Provence region of France, is a worldwide brand that offers premium, natural-based, personal care and wellbeing Provencal products and services. L'Occitane continues to grow, opening several new boutiques nationwide. L'Occitane seeks to revive the Provencal way of life and traditions through high quality,...