Sr. Support Engineer, SAP S4 HANA

4 weeks ago

Fort Albany, Canada Rimini Street Full time

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook and LinkedIn. (IR-RMNI)

We are actively seeking a  Sr. Support Engineer, SAP S4 HANA / Basis / SLT. This role is 100% Remote, engineer will work Eastern Time zone Hours and can be based anywhere in North America.

Position Summary  

The role of the  Sr. Support Engineer, SAP S4 HANA / Basis / SLT  is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients. The role of the Sr. Support Engineer  SAP   S4 HANA / Basis / SLT requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments.

Essential Duties & Responsibilities   

Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology. Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience. Provide remote-based functional support & training for your specialist SAP modules. Support client customizations, sharing implementation and best practices advice. Develop application break fixes for critical product defects. Create scripts to identify, analyze and correct data issues. Manage one or more key assigned accounts as a technical/functional advisor. Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity. Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours. Collaborate with team members in a virtual team environment to extend field experience to different client situations. Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience. 

Additional Duties & Responsibilities  

Other job-related duties and responsibilities may be assigned from time to time.

Experience 

10+ years relevant all-round SAP experience particularly with  SAP S4 HANA / Basis / SLT. Working knowledge as a system administrator with at least two of the following: Linux, Solaris, AIX, HP-UX or Windows. Working knowledge of databases such as Oracle/MS-SQL/DB2/Sybase/SAP HANA. Expertise in SAP HANA in-Memory Platform core technology, including architecture, landscape design, installation, upgrades, performance tuning, and system migration. Good experience with SLT installation and technical configuration. Skills in client-facing Support. A track record of successful roles in several SAP implementation or upgrade projects. Deep working knowledge and understanding of supporting business processes. Analytical, logical problem resolution skills. SAP certification(s) preferred. Knowledge of architecture, implementation, and key functionality. Expertise with S/4 Hana including full life-cycle implementation experience, configuration, and administration of the application. Knowledge of maintenance/patching mechanics and SAP architecture. Demonstrable history solving complex problems across multiple modules. 

Skills 

Must be able to speak, read and write English fluently. Speak, read, and write another language fluently is desirable. Excellent interpersonal, presentation and communication skills – verbal & written. Superb trouble-shooting skills and tenacity in problem solving. Passionate focus on customer support and the ability to build long term, successful working relationships with clients and colleagues. Strong knowledge of key application functionality, tables, and relationships. Deep knowledge of SAP customization/extension methodologies. Attention to detail and the ability to learn quickly. Extreme focus on client satisfaction. Demonstrated ability to work independently and as part of a team. Ability to work calmly and professionally in high pressure situations. The ability to work remotely from a home-based office in a virtual environment. Experience with ABAP Debug and Troubleshooting. Nice to have: experience with SAP SWPM tool.

Desired Qualifications

The best candidates will have extensive knowledge of multiple SAP modules across releases (S/4 Hana) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology. Knowledge of SAP Industry Solutions would be an advantage. Knowledge of any Country Specific Solutions would be an advantage. A consulting background, while not mandatory, would be useful. Experience with global implementations would be an advantage.

Education 

Bachelor Degree in Computer Science or related field or equivalent experience

Why Rimini Street?  

We are looking for talented, passionate people to help us build our future at . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

CompanyWe dream big and innovate boldly. ColleaguesWe work with extraordinary people who create a culture of mutual respect and collaboration.  ClientsWe relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.  Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

Nasdaq-listed under ticker symbol since October 2017  Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here:

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

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