Product Support Engineer

2 weeks ago

Regina, Canada Brandt Full time

Brandt is continuing to grow and expand our business and we are looking for hard-working, creative individuals to join our team.  We are currently seeking a Product Support Engineer for our Agricultural, Machines & Attachments, Trailers, and Trucks product platforms (based in Regina). The Product Support Engineer is responsible for providing quality planning, control, and improvement support for product design teams, manufacturing engineering, supply chain teams, and dealerships to assure Brandt product quality meets the customers’ expectations.

 PRIMARY RESPONSIBILITIES:

  • Responsible for identifying technical or mechanical problems and standardizing solutions.
  • Identify urgent and trending issues and recommend improvements to design, manufacturing, and purchasing teams.
  • Investigate product problems, provide analysis, and identify root causes.
  • Provide technical assistance for unresolved/new Level 2 product issues.
  • Participate in product launch/Field Follow-Up team meetings, delegate activities, and follow up issues to ensure the appropriate closure.
  • Works closely with Design, Tooling, Quality, Manufacturing, Purchasing/Suppliers, and Field Support
  • Develop bulletins and communicate solutions.
  • Review technical details from warranty claims and technical assistance ticket to manage the Solutions/Repair Index
  • Write factory audit procedures based on customer issues, participate in quality audits, review results with responsible departments and follow up to ensure correction and prevention.
  • Develop meaningful metrics and reports on product, department, and dealer performance for assigned product platform
  • Available for phone/email support as required.
  • Perform other related duties as required.

#LI-onsite



Required Skills
  • Effective communication skills
  • High degree of problem solving and decision-making skills


Required Experience
  • Mechanical or Industrial Engineering degree
  • Experience with manufacturing processes
  • Experience with agricultural equipment, heavy construction equipment, trailers, or rail/municipal trucks
  • Knowledge of data gathering and analysis techniques, including statistical analysis and Power BI
  • Knowledge of quality tools such as FMEA (Failure Modes Effect Analysis), SPC (Statical Process Control), Root Cause Analysis, Statistics
  • Effective communication skills
  • High degree of problem solving and decision-making skills

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