Full - Time Food & Beverage Host-GCT

6 months ago

Toronto, Canada Great Canadian Entertainment Full time

Position Summary

Under the direction of the Food & Beverage Supervisor and Management Team, this position is responsible for providing food and beverage service to guests with an upbeat and positive attitude. The Food & Beverage Host/Hostess is responsible for seating guests, maintaining and recording daily sales on the system in a friendly and professional manner. Above all, this position must lead by example to create Great Experiences and Memories for all guests and colleagues

Key Responsibilities:
• Provides exceptional customer service to all internal and external customers in an upbeat, positive and professional manner;
• Demonstrates thorough knowledge of all food and beverage items available at the restaurants and food hall;
• Processes all cash and credit card transactions utilizing the . system;
• Ensures accurate cash handling and balancing of sales and/or cash float at the end of the shift;
• Identify opportunities to upgrade products and maximize upselling opportunities to increase revenue;
• Attends cash and serves guests in a timely and professional manner;
• Wipes and clears tables to ensure cleanliness in the food hall and buffet dining area;
• Welcome and greet guests; answer general inquiries relating to food, beverages and other restaurants on the premise;
• Maintains clean service areas and stocks shelves as required;
• Reports any irregular/suspicious activities, malfunctions and hazards to the supervisor immediately;
• Assists other co-workers as requested;
• Seats guests to minimize wait times as required by the management team;
• Understand and follow opening and closing cashier duties;
• Regular cleaning and sanitization of counters, refrigerators, and other equipment in the work area;
• Performs preventive maintenance and cleaning of food and beverage equipment as required;
• Adheres to all AGCO, GCGC, departmental and HR policies as they relate to functions of the role;
• Ensures compliance with licensing laws, health and safety and other statutory regulations;
• Performs other duties as assigned as the Food & Beverage Management Team.

Education and Qualification Requirements:

High School Diploma or equivalent working experience; Valid Smart Serve Certificate required; Previous cash handling experience; Previous system experience an asset; Excellent interpersonal, teamwork, customer service and communication skills; Must be people-focused and demonstrate a strong commitment to providing exceptional customer service; Proactive and solution oriented with a drive to succeed; Demonstrate strong initiative, active listening and teamwork skills; Maintain a positive working relationship with fellow employees and management as part of a team; Ability to multi-task and work under pressure in a fast-paced environment; Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario. Bilingual (English/French) is an asset but not required

Work Environment Considerations

Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise;  This role requires extended period of standing, walking, bending and may lift up to 35 lbs. The role requires a flexible schedule that adapts to business needs, will have non-traditional work hours including holidays, evening, overnight or weekend shifts.

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