Food & Beverage Host-gct

6 months ago

Toronto, Canada Great Canadian Full time

**Position Summary**

Under the direction of the Food & Beverage Supervisor and Management Team, this position is responsible for providing food and beverage service to guests with an upbeat and positive attitude. The Food & Beverage Host/Hostess is responsible for seating guests, maintaining and recording daily sales on the P.O.S system in a friendly and professional manner. Above all, this position must lead by example to create Great Experiences and Memories for all guests and colleagues

**Key Responsibilities:
- Provides exceptional customer service to all internal and external customers in an upbeat, positive and professional manner;
- Demonstrates thorough knowledge of all food and beverage items available at the restaurants and food hall;
- Processes all cash and credit card transactions utilizing the P.O.S. system;
- Ensures accurate cash handling and balancing of sales and/or cash float at the end of the shift;
- Identify opportunities to upgrade products and maximize upselling opportunities to increase revenue;
- Attends cash and serves guests in a timely and professional manner;
- Wipes and clears tables to ensure cleanliness in the food hall and buffet dining area;
- Welcome and greet guests; answer general inquiries relating to food, beverages and other restaurants on the premise;
- Maintains clean service areas and stocks shelves as required;
- Reports any irregular/suspicious activities, malfunctions and hazards to the supervisor immediately;
- Assists other co-workers as requested;
- Seats guests to minimize wait times as required by the management team;
- Understand and follow opening and closing cashier duties;
- Regular cleaning and sanitization of counters, refrigerators, and other equipment in the work area;
- Performs preventive maintenance and cleaning of food and beverage equipment as required;
- Adheres to all AGCO, GCGC, departmental and HR policies as they relate to functions of the role;
- Ensures compliance with licensing laws, health and safety and other statutory regulations;
- Performs other duties as assigned as the Food & Beverage Management Team.

**Education and Qualification Requirements**:

- High School Diploma or equivalent working experience;
- Valid Smart Serve Certificate required;
- Previous cash handling experience;
- Previous P.O.S system experience an asset;
- Excellent interpersonal, teamwork, customer service and communication skills;
- Must be people-focused and demonstrate a strong commitment to providing exceptional customer service;
- Proactive and solution oriented with a drive to succeed;
- Demonstrate strong initiative, active listening and teamwork skills;
- Maintain a positive working relationship with fellow employees and management as part of a team;
- Ability to multi-task and work under pressure in a fast-paced environment;
- Ability to successfully pass criminal record check.
- Bilingual (English/French) is an asset but not required.

**Work Environment Considerations**
- Fast paced with multiple priorities, deadlines and deliverables.
- This role requires a flexible schedule that adapts to the business needs of a 24-hour operation; will have non-traditional work hours including evening and weekend shifts.

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