IT Support Specialist

3 weeks ago

PointeClaire, Canada Cummins Inc. Full time

Description

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented INSERT ROLE NAME to join our team

IT support specialist

Provides application or infrastructure technical expertise, analysis and specifications for IT systems to meet business requirements in accordance with IT architecture policies and standards; translate requirements into technical specifications, create detailed solution design, coordinate construction, installation, configuration and testing of IT systems; and identifies, troubleshoots and resolves system technical issues.

Contributes in the creation of the technical specifications from which programs and configurations will be applied to create the application, infrastructure or complete solution.

Assists in technical analysis of potential solutions including evaluating the technical fit and viability of commercial-of-the-shelf products versus custom built solution.

Assists with the delivery of solution designs, adhering to standards and leveraging re-use of components.

Assists in creating high level and detail design of infrastructure OR applications, interfaces, conversions, extensions, reports, and workflows while meeting architecture, security, performance, scalability, and maintainability requirements.

Assists technical and infrastructure groups in understanding the solution design and specifications.

Participates in formal design reviews and code reviews (where applicable) to ensure the detailed design specifications have been understood and coding standards have been adhered to by the development team(s).

Leverages re-usability of component designs to reduce costs and shorten time to deliver solution.

Ensures adherence to obtain efficiency in the build and deploy processes, leveraging automation where possible.

Assists in the test strategy and execution of master test plan.

Contributes in the creation of standards, processes, procedures, and guidelines for the IT design and development community as well work instructions or ‘runbooks’ used for end-user support.

Analyzes and revises existing systems and documentation to identify remediation or improvements in the application or infrastructure solution.

Provides level 3 support for critical issues.

Works closely with IT technical service providers to ensure outsourced work packages are delivered to specifications, meeting key parameters of quality, schedule, cost, security, performance, and scalability.

Skills

Solution Design - Creates and defines the solution design complete with instrumentation and measurement, using industry standards and tools, version control, and build and test automation to synthesize diagrams, models and documentation in order to build a solution that meets buildability, business, technical, security, governance and compliance requirements.

Solution Functional Fit Analysis - Composes and decomposes a system into its component parts using procedures, tools and work aides for the purpose of studying how well the component parts were designed, purchased and configured to interact holistically to meet business, technical, security, governance and compliance requirements.

Solution Modeling - Creates, designs and formulates models, diagrams and documentation using industry standards, tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.

Solution Configuration - Configures, creates and tests a solution for commercial off-the-shelf (COTS) applications using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.

Solution Validation Testing - Validates a configuration item change or solution using the Function's defined best practices, including the Systems Development Life Cycle (SDLC) standards, tools and metrics, to ensure that it works as designed and meets customer requirements.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.

Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Interpersonal savvy - Relating openly and comfortably with diverse groups of people.

Education, Licenses, Certifications

College, university, or equivalent degree in Information Technology, Business or a related subject required.This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Intermediate level of relevant work experience required. 3-5 years of experience.

Work with Global Teams to help troubleshoot corporate computersTroubleshoot printing as requested by Cummins Print Smart teamAbility to swap parts in Desktops, Laptops and other IT equipment as neededWork with Network LAN and WAN teams for remote troubleshootingUnderstanding Data Closet functionality and connectivityTroubleshoot IOT devices for network connectivity issuesMaintain a clean, professional personal appearance at all times in accordance with company standards.

Must have verbal and written proficiency in both French and English

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Retirement Savings Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.

  • Flooring Showroom Specialist

    3 weeks ago

    Pointe-Claire, Canada The Home Depot Canada Full time

    **Job Overview**: Flooring Sales Specialists provide exceptional customer service support, drive sales and will be responsible for selling, hardwood, vinyl, laminate, tile, and carpet. Sales Specialists will assess customer needs, and guide customer decisions in order to close a sale. **Tasks & Responsibilities**: Achieving individual sales targets to...

  • Sales Specialist

    1 month ago

    Pointe-Claire, Canada Home Depot Full time

    Job Overview:Sales Specialists provide exceptional customer service support and drive sales. Sales Specialists assess customer needs, and guide customer decisions in order to close a sale. Specific store departments may include Décor (Blinds and Wallpaper), Flooring, Kitchen & Bath, Millwork(Doors and Windows) and Appliances.Tasks &...

  • Sales Specialist- Flooring

    4 weeks ago

    Pointe-Claire, Canada The Home Depot Canada Full time

    Working here is about more than helping customers choose the right product. It's about making a difference in their lives. We call it "unleashing your inner orange" and it's the ability to tap into our inner potential to help customers create a space worth calling home. It takes true passion for helping people to work at the Home Depot. It goes beyond...

  • Application Specialist

    3 days ago

    Pointe-Claire, Canada TCAT Div of Toromont Industries Ltd Full time

    **As a Application Specialist, YOU will experience**: - Working within one of the safest organizations in the industry where your safety and well-being are our most important priority - Working for the best in class equipment dealer and with the premium Caterpillar brand - Opportunities to continuously Learn, Grow and Develop with our Toromont team through...

  • Investment Specialist

    13 hours ago

    Pointe-Claire, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Investment Specialist

    3 days ago

    Pointe-Claire, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Mobile Mortgage Specialist

    4 weeks ago

    Pointe-Claire, Canada TD Bank Full time

    403739BR Sales & Business Development Pointe-claire, QC March 21, 2023 Company Overview Department Overview TD Canada Trust is TD’s customer-focused personal and small business banking business. Serving more than 11 million customers nationally, TD Canada Trust provides a full range of financial products and services through its branch banking...

  • Junior SEO Specialist

    5 days ago

    Pointe-Claire, Canada RankWorks Full time

    The Junior SEO Specialist will work out of our Pointe-Claire office location. They will be part of our digital marketing department and will be responsible for increasing the search engine ranking positions of our clients. **Requirements**: - Minimum 1 to 2 years experience working in search engine optimization. - Proficiency with Google Analytics & Google...

  • Mobile Mortgage Specialist

    3 days ago

    Pointe-Claire, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** - TD Canada Trust is TD's customer-focused personal and small business banking business. Serving more than 11 million customers nationally, TD Canada Trust provides a full range of financial products and services through its branch...

  • Channel Marketing Specialist

    4 weeks ago

    Pointe-Claire, Canada Walter Surface Technologies Full time

    **Reports to**:Director, Channel Marketing and Training Bring your creativity and fresh thinking to an iconic brand owned by Onex ($31B assets) that has been trusted for its high quality and innovation since 1952. For over 70 years, Walter Surface Technologies has been a world leader in surface treatment technologies providing high performance abrasives,...

  • Automation Specialist

    4 weeks ago

    Pointe-Claire, Canada Aesus Packaging Systems inc. Full time

    _French version will follow..._ At Aesus inc. we design, fabricate, assemble, test and install packaging machinery (labelers, fillers, cappers, conveyors, turntables, etc.) for the pharmaceutical, cosmetic, food and beverage industries to name a few. The company brings together a dynamic team of more than 100 employees and is located in Pointe-Claire...

  • Spécialiste technique de l'emballage

    3 weeks ago

    Pointe-Claire, Canada Cameleon RH Full time

    English is belowSpécialiste technique de l'emballage    Chez Caméléon RH, nous croyons au bonheur au travail et ceci passe essentiellement par un bon jumelage entre le bon rôle, la bonne entreprise, le bon patron et l’environnement qui sera stimulant pour vous! Nous sommes là pour vous écouter, vous comprendre et connaître la personne derrière...

  • Onsite Help Desk Specialist

    7 days ago

    Pointe-Claire, Canada Future Electronics Full time

    The position is responsible for providing technical assistance and support to key individuals at different locations in an efficient and professional manner. The role focuses on maintaining and troubleshooting IT, Audio, and various technical systems and ensuring a positive end user experience. **Responsibilities**: - Manage Windows and Linux servers for...

  • Spécialiste, Affaires Réglementaires Pré-Commercialisation

    2 weeks ago

    Pointe-Claire, Canada Cameleon RH Full time

    English is belowSpécialiste, Affaires Réglementaires Pré-Commercialisation  Chez Caméléon RH, nous croyons au bonheur au travail et ceci passe essentiellement par un bon jumelage entre le bon rôle, la bonne entreprise, le bon patron et l’environnement qui sera stimulant pour vous! Nous sommes là pour vous écouter, vous comprendre et connaître la...

  • Software Firmware Design Engineer

    3 weeks ago

    Pointe-Claire, Canada Future Electronics Full time

    About the role The System Design Specialist (SDS) – Software/Firmware will be a member of a multi-disciplined, cross-functional design team. The SDS – Software/Firmware will receive coaching and guidance from the SDC Manager and experienced members of the Advanced Engineering Group’s management team to help acclimate him to the nature of our business,...

  • Software Firmware Design Engineer

    3 weeks ago

    Pointe-Claire, Canada Future Electronics Full time

    About the role The System Design Specialist (SDS) – Software/Firmware will be a member of a multi-disciplined, cross-functional design team. The SDS – Software/Firmware will receive coaching and guidance from the SDC Manager and experienced members of the Advanced Engineering Group’s management team to help acclimate him to the nature of our business,...

  • Software Firmware Design Engineer

    3 weeks ago

    Pointe-Claire, Canada Future Electronics Full time

    About the role The System Design Specialist (SDS) – Software/Firmware will be a member of a multi-disciplined, cross-functional design team. The SDS – Software/Firmware will receive coaching and guidance from the SDC Manager and experienced members of the Advanced Engineering Group’s management team to help acclimate him to the nature of our business,...

  • Software Firmware Design Engineer

    3 weeks ago

    Pointe-Claire, Canada Future Electronics Full time

    About the role The System Design Specialist (SDS) – Software/Firmware will be a member of a multi-disciplined, cross-functional design team. The SDS – Software/Firmware will receive coaching and guidance from the SDC Manager and experienced members of the Advanced Engineering Group’s management team to help acclimate him to the nature of our business,...

  • Mortgage Specialist

    4 days ago

    Pointe-Claire, Quebec, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?In this role, you provide peace of mind to clients by providing customized mortgage solutions and advice. Your ability to develop relationships with both internal and external partners is crucial to your success, particularly within the community and realtors' offices. Further, you build client loyalty...

  • Spécialiste technique de l'emballage

    3 weeks ago

    Pointe-Claire, Canada Cameleon RH Full time

    Job DescriptionEnglish is belowSpécialiste technique de l'emballage    Chez Caméléon RH, nous croyons au bonheur au travail et ceci passe essentiellement par un bon jumelage entre le bon rôle, la bonne entreprise, le bon patron et l’environnement qui sera stimulant pour vous! Nous sommes là pour vous écouter, vous comprendre et connaître la...