Operator - Central Communications

4 weeks ago

Newmarket, Canada Southlake Regional Health Centre Full time
We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.

Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

Job Summary

The Central Communications Operator is responsible for handling all internal and external inquiries related to locating physicians/staff/patients via face to face interaction at the Information desk or via phone. The Central Communications department is accountable for initiating the response to all Emergency Codes/situations immediately.

Primary Responsibilities

The Central Communications department is responsible and accountable for the effective dispatching and coordination of Environmental Services and Transport Services staff in accordance with current standards of practice. The Central Communications department houses keys/badges for staff sign out, and can assist with booking of meeting rooms.

Skills & Abilities

•Demonstrated ability in interpersonal and communication skills
•Demonstrated professional and courteous telephone mannerism
•Demonstrated knowledge and understanding of hospital information systems
•Demonstrated knowledge of Environmental Services, Transport and Linen departments is an asset
•Demonstrated knowledge of confidentiality and FIPPA laws that apply to hospitals
•Demonstrated excellence in communication, both written and verbal
•Demonstrated problem assessment skills
•Demonstrated commitment to customer service and teamwork
•Demonstrated individual leadership skills
•Commitment to providing an exceptional experience for patients and families as well as other members of the healthcare team within a challenging and exciting health care environment
•Demonstrated commitment to, and understanding of the principles of diversity, equity and inclusion
•Models behaviour that is aligned with the values of Southlake Regional Health Centre
•Always with compassion
•Power of many
•Serve with purpose
•Every voice matters

Qualifications

•Minimum Grade 12 education
•Graduate from a Community College course in 911 and Emergency Services Communications preferred
•Minimum of 1 year current related experience in a Call Centre environment.
•Previous experience in a hospital setting is an asset.
•Previous experience on a console and paging system is an asset.
•Regular attendance is a requirement of the position as is the ability to work shift work, weekends and overnights to accommodate specific components of the job.

As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department. Successful candidates will be required to submit proof of COVID-19 vaccination (two doses) from the Ontario Ministry of Health website or other authorized source directly to the Occupational Health and Safety department. In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a written explanation of the ground and any supporting documentation to determine if you are exempt from this requirement to the recruitment team.

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